Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 63

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
647 Reviews
5.0

647 Reviews

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647 Reviews of Cisco Lugo

May 08, 2024

Dealership Rating
Employee Rating

The dealership initiated a new lease program for my 2022 MDX allowing me to initiate a new 2024 MDX erase for a new 2024 MDX which saved me hundreds of dollars and was much appreciated by this long term cl More

by JOHN@VICKERMANASSOCIATES.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre, Joseph Festa, Darrius Young, Draryl Hoe

May 09, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 08, 2024

Dealership Rating
Employee Rating

I’m very happy with the service I received at southern Acura in Newport News. The service representative especially Mr. Cisco were extremely helpful and polite. I will definitely be back More

by Lowe24_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 09, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 07, 2024

Dealership Rating
Employee Rating

Had flat tire, came in to get it fixed. Great flat tire replacement! Thank you More

by B Owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre, Daryl Hoe

May 07, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 04, 2024

Dealership Rating
Employee Rating

Every time I get My car serviced the customer service at Acura has been exceptional. More

by Sss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 03, 2024

Dealership Rating
Employee Rating

Very courteous and prompt with updates. I will always go to this place fir service and recommend others do as well. More

by robertmegia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

May 07, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 03, 2024

Dealership Rating
Employee Rating

It’s hard finding a honest mechanic Customer services is excellent as well as the guys fixing the vehicles More

by TAMBOO1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

May 07, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 03, 2024

Dealership Rating
Employee Rating

The service department was super helpful in getting me a loaner while I waited for my new vehicle. They were great! More

by esmit093
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Devin Sheldon

May 03, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 02, 2024

Dealership Rating
Employee Rating

Great service and staff never let me down staff really really take care of they customers More

by tyronematt70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 03, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 29, 2024

Dealership Rating
Employee Rating

Berna treats us like royalty. . service department is wonderful! Very accommodating, efficient mechanics get our car back promptly. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Apr 30, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 28, 2024

Dealership Rating
Employee Rating

Always friendly and helpful and take care of all my needs when I come visit and they take care of me promptly and have me out the door More

by kay.edmonds1418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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