Cisco Lugo | Page 63
Service Advisor
Southern Acura Newport News
12501 Jefferson Ave
Newport News, VA 23602
664 Reviews
Write a Review664 Reviews of Cisco Lugo
July 28, 2024
Great customer service, great service on my vehicle, very communicative. Comfortable and clean waiting area. Very trustworthy place of business. communicative. Comfortable and clean waiting area. Very trustworthy place of business. More
Other Employees Tagged: Kevin Rafeek
July 26, 2024
Cisco was very cordial and most helpful. He showed a very friendly attitude and took the time to bring my car inside so I did not have to go out into the rain. Very satisfied with the work a He showed a very friendly attitude and took the time to bring my car inside so I did not have to go out into the rain. Very satisfied with the work and cleaniness shown. More
July 21, 2024
The service was impeccable, explain to me everything they wanted to do before they did it and I would recommend it to anyone that I know that has an Acura! wanted to do before they did it and I would recommend it to anyone that I know that has an Acura! More
Other Employees Tagged: Kevin Rafeek , Berna Aguirre
June 19, 2024
Staff is always pleasant and professional. Waiting area is always clean and comfortable. Keep up the good work! Waiting area is always clean and comfortable. Keep up the good work! More
Other Employees Tagged: Kevin Rafeek , Berna Aguirre, John Pace
June 12, 2024
Cisco was very attentive and he listened to all my concerns. He answered all my questions & gave his suggestions allowing me to make the final call. I have always been very pleased with the service & concerns. He answered all my questions & gave his suggestions allowing me to make the final call. I have always been very pleased with the service & dealership as a whole. Kudos Cisco!!! More
June 10, 2024
I have been going to this location (different names at times) for 31 years. I have owned 6 Acuras from the old Integra, RSX, TSX and now TLX. It's the only car I'll ever own and the only dealer I will go times) for 31 years. I have owned 6 Acuras from the old Integra, RSX, TSX and now TLX. It's the only car I'll ever own and the only dealer I will go to. When my friends go to their dealers I tell them well you're not at Acura so there you go! More
Other Employees Tagged: Kevin Rafeek , Daryl Hoe is my go to man!
June 06, 2024
Excellent service from start to finish! Brief story I came in from Maryland in every light on my dashboard was lit up on a Sunday afternoon. I immediately came in with my infant newborn g Brief story I came in from Maryland in every light on my dashboard was lit up on a Sunday afternoon. I immediately came in with my infant newborn grandson, panicking because I was out of town and only in town for a short period of time and I could not travel with this vehicle in these hot weather conditions with the newborn baby, The service advisor assisted me immediately even though he was swomped with other vehicles that also needed repair. He told me that i could leave my car and he offered me a ride to my daughter's house which is right around the corner, he kept me updated on all the the repairs that were being performed. Offered to pick me up and go over the bill. Also, when I arrived my car was clean inside and out. I couldn't ask for anything better he. Also cleared out some recalls that were sitting on my car for a couple of months as well. The service was beyond my expectations! Even the shuttle driver that picked me up was extremely nice, friendly and had excellent customer service. Even though I reside in Maryland I would recommend my acura being serviced at this location! (Plus, I get to see my babies) it's a win win! Thank you to all that played a part in relieving my anxiety and not pushing me away. All 10's! I am completely satisfied with everything!! Cisco is the best, give that man a raise!!!! More
Other Employees Tagged: Cisco is the best!!! A real life saver
June 05, 2024
Love this dealership, always clean and the staff is always friendly. I bought my car from here and anything I need to get done I take it here and no where else. Cisco in the service department is so he always friendly. I bought my car from here and anything I need to get done I take it here and no where else. Cisco in the service department is so helpful and very knowledgable. More
Other Employees Tagged: Kevin Rafeek

