Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 63

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
664 Reviews
5.0

664 Reviews

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664 Reviews of Cisco Lugo

July 28, 2024

Dealership Rating
Employee Rating

Great customer service, great service on my vehicle, very communicative. Comfortable and clean waiting area. Very trustworthy place of business. More

by AcuraOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

July 26, 2024

Dealership Rating
Employee Rating

Cisco was very cordial and most helpful. He showed a very friendly attitude and took the time to bring my car inside so I did not have to go out into the rain. Very satisfied with the work a More

by MARKTURNAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 26, 2024

Dealership Rating
Employee Rating

All work was done as prescribed in an expeditious manner. Cisco was excellent as the service manager. More

by Run42day
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 21, 2024

Dealership Rating
Employee Rating

The service was impeccable, explain to me everything they wanted to do before they did it and I would recommend it to anyone that I know that has an Acura! More

by fourugizmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

June 19, 2024

Dealership Rating
Employee Rating

Staff is always pleasant and professional. Waiting area is always clean and comfortable. Keep up the good work! More

by Merrittk92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre, John Pace

Jun 20, 2024

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 12, 2024

Dealership Rating
Employee Rating

Cisco was very attentive and he listened to all my concerns. He answered all my questions & gave his suggestions allowing me to make the final call. I have always been very pleased with the service & More

by THBEATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 10, 2024

Dealership Rating
Employee Rating

I have been going to this location (different names at times) for 31 years. I have owned 6 Acuras from the old Integra, RSX, TSX and now TLX. It's the only car I'll ever own and the only dealer I will go More

by tobyrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Daryl Hoe is my go to man!

June 09, 2024

Dealership Rating
Employee Rating

Very clean establishment they treat their customers with respect and loyalty quickly in and out More

by Dgoddard10164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 06, 2024

Dealership Rating
Employee Rating

Excellent service from start to finish! Brief story I came in from Maryland in every light on my dashboard was lit up on a Sunday afternoon. I immediately came in with my infant newborn g More

by Joye G from Southern Maryland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco is the best!!! A real life saver

Jun 06, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 05, 2024

Dealership Rating
Employee Rating

Love this dealership, always clean and the staff is always friendly. I bought my car from here and anything I need to get done I take it here and no where else. Cisco in the service department is so he More

by CORDEROSTEVEN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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