Cisco Lugo
Cisco Lugo at Southern Acura Newport News

Cisco Lugo | Page 66

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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5.0
665 Reviews
5.0

665 Reviews

Write a Review

665 Reviews of Cisco Lugo

April 24, 2024

Dealership Rating
Employee Rating

I would like to take the time to shout out Mr. Keith and Mr. Cisco I appreciate the awesome customer service. More

by nlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Apr 25, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 22, 2024

Dealership Rating
Employee Rating

Service is always great! Everyone is always very nice! I am always informed of what is needed and service is fast More

by rdriverl2w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 22, 2024

Dealership Rating
Employee Rating

When I arrived to drop my vehicle off staff came right out took my vehicle right in the Bay to start service. More

by tamm629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre, James Copeland

Apr 24, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 19, 2024

Dealership Rating
Employee Rating

Mr Cisco made sure that my issues were addressed and fixed. They made sure they updated me on when my parts came in and status More

by Sharlikamason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre, Emmanuelle Cooper, James Copeland, Darrius Young

Apr 24, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2024

Dealership Rating
Employee Rating

Everybody was very friendly. Service was prompt & courteous. Lounge was. Comfortable. Explanation of problem was thorough More

by kbarnettva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Apr 11, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 09, 2024

Dealership Rating
Employee Rating

Excellent customer service and service feedback. Provided detail report on items that were verified and was attended with courtesy. More

by JOSE.ROMERO192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 06, 2024

Dealership Rating
Employee Rating

Service was great. Everyone is so kind, but Cisco is always professional and helpful. Anytime i have a question, he has no problem helping me, no matter how silly the q More

by dvantellm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 06, 2024

Dealership Rating
Employee Rating

I have never taken my 2009 MDX anywhere else! Bought it there and love the kind caring helpful people! They are so honest! More

by jtlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek , Berna Aguirre

Apr 09, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

February 11, 2024

Dealership Rating
Employee Rating

Great and friendly dealership this is my second vehicle that I have purchased Devin was my salesmen and he is always a great guy to work with I recommended him to any of my friends and family looking to bu More

by Dioneb89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Whitney, Devin Sheldon, Kevin Rafeek , Berna Aguirre, James Copeland, Marc Darnell, Joseph Festa, Darrius Young

Feb 13, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 08, 2024

Dealership Rating
Employee Rating

Excellent customer service from Cisco. Professional and remarkable personality I am very happy that Cisco remember me as a customer a previous customer More

by NASHONDA_DUARTE2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco excellent job ????

Feb 09, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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