Clark Hearold | Page 36

I had a scheduled appointment and did not have to wait an excessive amount of time to have my car looked at. It was just a service light that needed to be reset. I have always had a good experience using the excessive amount of time to have my car looked at. It was just a service light that needed to be reset. I have always had a good experience using their service center. More

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On Wednesday September 25th at around 6 P.M. the radiator on my 2009 FX 35 cracked. I was still able to drive the car home as it was a slow leak. On Thursday at around 8:30 A.M. in the morning I called Ste on my 2009 FX 35 cracked. I was still able to drive the car home as it was a slow leak. On Thursday at around 8:30 A.M. in the morning I called Steve Cleckley to see how to handle this matter. He took my call even though it was his day off, as he always has, and sent me to Clark Hearold. Clark gave me the number for roadside assistance and my car was loaded up at around 9:45 A.M. and on its way to Denver for the service. At the time I had no idea that the radiator cracked so I was anticipating maybe three or four days for them to isolate the problem and fix it. Clark called me on Friday at 10 A.M. to inform me it was indeed the radiator and that the car would be done and ready to pick up around 2P.M. Originally I had the car towed because it wasn't in drivable condition and I live in the mountains so I wasn't sure how to handle this situation since I didn't want to drive 3 hours both ways to go and pick up the vehicle. Clark suggested that I call roadside assistance. I called roadside assistance and they also covered the tow back to my house. All of my service work was done for FREE! Thank God I bought the extended warranty with this vehicle or this could have been a real headache. Just another reason I am glad I own an Infiniti. Infiniti of Denver always takes great care of me in a very timely manner. More

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We had maintenance done on our '11 QX56. It was done in a timely fashion and with very friendly service from Clark. Service completed made the car run smoother after completion. in a timely fashion and with very friendly service from Clark. Service completed made the car run smoother after completion. More

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I have had 5 Infiniti's in the past 20 years, and would not consider purchsing one anywhere but Inifiniti Of Denver strictly because of their phenomenal Service Department! It just doesn't get any b would not consider purchsing one anywhere but Inifiniti Of Denver strictly because of their phenomenal Service Department! It just doesn't get any better than this, period, the end. More

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Clark was definitely on the ball with this service. We called him while the car was being serviced to mention the airbag recall on the 2002 we had received in the mail that day and he had already had the called him while the car was being serviced to mention the airbag recall on the 2002 we had received in the mail that day and he had already had the service department replace it. Great customer service! More

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Efficient and prompt service. Loaner car went well. In quickly. Would like to have had an earlier appointment though one was not available at the time. Thanks. quickly. Would like to have had an earlier appointment though one was not available at the time. Thanks. More

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I've been coming to Infiniti of Denver for over 10 yrs now and have never had a bad or negative experience. Every time I'm there I fill as if Im home because of all the familiar faces and friendships yrs now and have never had a bad or negative experience. Every time I'm there I fill as if Im home because of all the familiar faces and friendships I've devolved over time, Sales Tony Drees,Leshun veasley,Steve cleckley. Service Rob Rodgers and Clark Hearold. All are very friendly and welcoming with great personality's!!!! You Guys are the best, Q45 Mario 8 Q45's and 1 M45S True INFINITI Fan!!! More

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Excellent service. Appreciate you getting us in without an appointment and taking care of all the services we needed. Same good service we have received since we bought the vehicle from you. Thank you! an appointment and taking care of all the services we needed. Same good service we have received since we bought the vehicle from you. Thank you! More

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Clark Hearold is a very professional Service Advisor and my vehicle was ready and washed in a good time frame. I was taken into the service shop and to look at a new GL50 sedan that was being prepped for d my vehicle was ready and washed in a good time frame. I was taken into the service shop and to look at a new GL50 sedan that was being prepped for delivery. The shop was very clean and orderly. The new dealership interior greatly enhances the professional feeling of quality for the product line and dealership as a whole. More

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Clark is always very attentive and responsive to my needs. He provides me with a loaner whenever I need one without question. My car after service is always returned to me extremely clean. needs. He provides me with a loaner whenever I need one without question. My car after service is always returned to me extremely clean. More

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