Claude Toussaint | Page 2

I absolutely MUST acknowledge both Donovan Jaehrling and Claude Toussaint for stepping up and handling a situation that was ready to become a most upsetting transaction. This involved the return of a leased Claude Toussaint for stepping up and handling a situation that was ready to become a most upsetting transaction. This involved the return of a leased Hyundai with a complicated story. Calls were made prior to showing up at Hyundai Ft. L. so we did not randomly just choose this location, we had a confirmation # and a contact. We were not aware our contact was on vacation when we arranged to bring the car over. At 9am on a Friday, unfortunately no one was available to help us at that time, so we left the car and my husband returned mid-day; sadly the person who initially wanted to help REFUSED to help once he received a bit more information and could care less of the confirmation #, the fact we had a POC, and the extenuating circumstances which brought us here.. He literally said, drive 5 miles up the road to another dealer. In returning for a third time that evening to pick up the car, we made one more attempt and we were blessed to encounter Donovan and Claude. They have literally restored my faith in humanity. They politely listened when I approached ready for a fight. They reacted calmly and willing to help. These gentleman both truly represent Rick Case in a most honorable manor, these are the people you want representing your business. We were in no position to make another deal at this very moment, however when the time is right, they will be the people we seek to work with. I am conflicted to give the dealership only a 3 stars but you can thank your Lease manager for the lower rating - I will not name him in this review as I will be sending a separate special review/ corporate complaint regarding him. Many thanks to Donovan and Claude, you did the right thing and it is appreciated. I do apologize again for my initial approach - 2 wrongs do not make a right, you were both the better persons here. More

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All the employees were very helpful in helping me get the car I wanted. Process was easy and smooth. They were very communicative after the sale was completed. car I wanted. Process was easy and smooth. They were very communicative after the sale was completed. More

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