Claudia Cohn | Page 15

This is my fifth Lexus experience & though they’ve all been exceptional experiences each time, this time around was absolutely stellar and by far superior to all others. Claudia, Carlos and Chad all went been exceptional experiences each time, this time around was absolutely stellar and by far superior to all others. Claudia, Carlos and Chad all went above & beyond to make sure I was extremely satisfied & left the Lexus Wesley Chapel Dealership in my new car. THANK YOU Claudia for yet another AMAZING experience & best wishes to you in your new role! You’re doing a fantastic job! 🙌🙌🙏 More

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Claudia Cohn was professional and knowledgeable. My first time experience was well worth it and I will most definitely be referring friends and family to Claudia Cohn. time experience was well worth it and I will most definitely be referring friends and family to Claudia Cohn. More

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Claudia’s attention to detail for my wants/ needs were superb. Her follow up and push to truly help me is what got me to go with Lexus! I couldn’t be happier with my experience! superb. Her follow up and push to truly help me is what got me to go with Lexus! I couldn’t be happier with my experience! More

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I was Claudia’s first customer as a sales person and she was great. Very patient and knowledgeable! I would recommend Claudia to anyone looking to buy a Lexus! They are great vehicles! was great. Very patient and knowledgeable! I would recommend Claudia to anyone looking to buy a Lexus! They are great vehicles! More

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I really love Lexus Wesley chapel, and Careem was wonderful, friendly, funny, polite. But the whole car buying process takes way too long, over 3 hrs. There’s got to be a way to shorten it. Your fina wonderful, friendly, funny, polite. But the whole car buying process takes way too long, over 3 hrs. There’s got to be a way to shorten it. Your finance manager was also very nice and friendly, and he got me through that process quickly. Claudia also helped me clean out my trade in, and she prepped my new car. So thanks to her too! More

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Outstanding! Top Shelf! Alex and Claudia were a pleasure to deal with. I got a good deal on my trade in and I’m thrilled with my truck. As high a recommendation as I can give! to deal with. I got a good deal on my trade in and I’m thrilled with my truck. As high a recommendation as I can give! More

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Claudia was simply great !!! She took care of us and gave all the information needed to help us make a smart decision. We are in love with her service, kindness and of course with our new Lexus !!! Hope to d all the information needed to help us make a smart decision. We are in love with her service, kindness and of course with our new Lexus !!! Hope to deal with you again soon !!! More

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Great service with a smile the time spent there was enjoyable and pleasant the sales team did a wonderful job keeping me comfortable. Thank you!! enjoyable and pleasant the sales team did a wonderful job keeping me comfortable. Thank you!! More

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WORST experience ever. VERY poor customer service from the moment I walked in door. VERY DISHONEST dealership. Several employees standing around looking at the screens on their cell phones not acknowledg the moment I walked in door. VERY DISHONEST dealership. Several employees standing around looking at the screens on their cell phones not acknowledging customers. Found out that the advertisement on vehicle I was interested in was false. It was white, not charcoal grey 2018 Toyota Tundra. I did purchase this beautiful 40k truck but later to find out I was lied to over and over again by salesman Tim Smith. Power locks intermittently inoperable and antenna missing. And also lied to by the finance representative Chad Herd who completed the finance documents in regards to the extended warranty. Manager Carlos Vallejo has not fulfilled his promises either. Unable to reach Supervisor Ashton Alston. And neither Customer Client Care rep Ashley Jarvis or Director of Client Care Amber Pluchino will return calls. When I was told I could meet with Manager Carlos Vallejo, I went to dealership. Carlos was not available. I met with Velocity Specialist, Tommy Nixon who seemed to be the ONLY person who cared and assisted me the best that he could. When I tried to contact General Manager, Randy Newbold I was first told he was out of the office that week. Then I was told by Tim Smith by phone, that Client Care did not know what they were talking about. It was untrue, Randy Newbold was at the dealership and I would be provided his direct number which never happened. I left Carlos Vallejo a voice message on 3/22/21 and also with Amber Pluchino on 4/5/21. Its been 3 weeks and neither have returned my calls to date. Safety is my number one concern. This vehicle does NOT provide that with power locks that only work intermittently.. More

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Outstanding staff and a beautiful location. Claudia and Chad were a great team. A stress-free, no pressure experience. We would highly recommend Wesley Chapel Lexus. Chad were a great team. A stress-free, no pressure experience. We would highly recommend Wesley Chapel Lexus. More

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