Claudio Perez | Page 48

Service was courteous and prompt. My concerns were all addressed to my satisfaction, and the time I was told the car would take was correct. A very pleasant sure compared to other car dealerships. addressed to my satisfaction, and the time I was told the car would take was correct. A very pleasant sure compared to other car dealerships. More

by mariearchambault Verified Customer Verified Customer

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Had oil changed and filter. It was done very well and didn’t take too long. didn’t take too long. More

by GARYKLEIN0 Verified Customer Verified Customer

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Great service of my vehicle and the technician did a great job on my vehicle and the place felt welcoming highly recommend great job on my vehicle and the place felt welcoming highly recommend More

by Undray Verified Customer Verified Customer

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My Fiat service manager Claudio was polite, My Fiat service manager Claudio was polite, professional, and saw to it personally that my Fiat Pop received the services it needed promptly. I’d ex My Fiat service manager Claudio was polite, professional, and saw to it personally that my Fiat Pop received the services it needed promptly. I’d explained I traveled a great distance, for me, to have expert care. This was my third Fiat Pop from Arrigo. More

by TVANDE5050 Verified Customer Verified Customer

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So terrible disappointed in the service from Arrigo Fiat. We towed our daughters 500x in which was still under warranty because it was smoking and would not drive. We were told there was significant damage t We towed our daughters 500x in which was still under warranty because it was smoking and would not drive. We were told there was significant damage to radiator from road debris and would have to be replaced. The parts were on back order. We were not updated regularly from Arrigo. When car was finally ready they would not release the car to us because they had not received payment from the insurance company. Our insurance company investigated and sent Arrigo copies of all the checks. Turns out the checks that sat in the Arrigo accounting office for weeks causing our daughter to be without her car for almost 2 months. Claudio said it was not the service departments fault and there was nothing he could do about it. 4 days after we got the car returned we were driving her back to college on the Turnpike when her trim on left front bumper started coming apart and hanging out perpendicular causing a dangerous situation. She was following me and I saw the entire thing come apart as 18 wheelers were passing her at 75mph! We had to pullover and call turnpike road ranger who said the clips on bumper were not properly placed. He removed the piece and we continued on to Alabama. We called Claudio our service tech and no return call. 1 week later my daughter was driving at college and the trim on the right front bumper was hanging off causing the exact same situation. Not only that but now that both trims had fallen off the entire front bumper is hanging loose. The car is literally falling apart! This all occurred after the front of car had been taken apart to repair the radiator and improperly put back together. The worst part is that we cannot get anyone from Arrigo to take this seriously. Our daughter is 800 miles away with her car sitting in a parking garage because she is petrified to drive it. There is no Fiat dealership in Auburn Alabama. We sent pictures to Claudo the service advisor and he has passed our info onto someone else. The GM never returned our call. Our insurance company who paid for the repair says we have to settle it with Arrigo ourselves. This is unacceptable and terribly upsetting. More

by MORRISONDFW Verified Customer Verified Customer

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I drive an hour to regularly have my Fiat serviced at Arrigo because they provide top-notch all around service. Claudio is my regular service advisor and he always takes great care of me! Also, the tech Arrigo because they provide top-notch all around service. Claudio is my regular service advisor and he always takes great care of me! Also, the technician, Nathan, is fantastic at explaining the mechanics of an issue clearly so you can quickly understand it! More

by Bob Verified Customer Verified Customer

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Courteous, kind, very professional and business at all times. Services was fast, car was well kept. Claudio was able to give quick answers and as always our experience was kept professional. Thank you. times. Services was fast, car was well kept. Claudio was able to give quick answers and as always our experience was kept professional. Thank you. More

by EVARNLUCAS Verified Customer Verified Customer

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We had an appt and service advisor didn’t know we were coming. Told us that the “system” didn’t work with on line appts. We asked for a call when car was ready as we went to a store to shop during servi coming. Told us that the “system” didn’t work with on line appts. We asked for a call when car was ready as we went to a store to shop during service. No one called. When I called no one answered phone I called several times No answer. We just returned to service area and car was ready but parked crooked in parking space. Driver seat reclined all the way back like someone was hanging out in car. I informed advisor when we dropped off car about sputtering on initial start up. He told me “that’s just the way they are made”. Not a very customer friendly answer about a luxury car. Tar spot that was supposed to be removed on bumper wasn’t addressed. I did it when I got home. So, al on all, experience was less than satisfactory. More

by esskay6452 Verified Customer Verified Customer

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Excellent experience in the service department. Claudio was very courteous and able to answer my technical questions on my Giulia in a way I could understand. He followed up with a call back after the serv was very courteous and able to answer my technical questions on my Giulia in a way I could understand. He followed up with a call back after the service was completed. The mechanic in the back was also friendly and attentive. Great team and thanks! More

by DW1REALTOR Verified Customer Verified Customer

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This was my second transaction with the dealership. Everyone is great, honest, and a pleasure to deal with. See Daniel, Christopher, and Claudio. They’re great. Everyone is great, honest, and a pleasure to deal with. See Daniel, Christopher, and Claudio. They’re great. More

by ANDREWCHIERA Verified Customer Verified Customer

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