Claudio Perez | Page 50

The dealer only does what it most or it's contractually obligated to do. This is a luxury brand! No offer of a shuttle service or loaner, car wasn't washed, service tech quick to point that something wasn' obligated to do. This is a luxury brand! No offer of a shuttle service or loaner, car wasn't washed, service tech quick to point that something wasn't the dealer's fault without offering expert advise. It's a business culture issue, not the rep's fault. As a person he was fairly pleasant. This only applies to their service department. My sales guy was absolutely great. More

by Omar Verified Customer Verified Customer

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I was extremely disappointed with my most recent service experience at Arrigo. Having purchase three Fiats and two other vehicles from the Arrigo dealership, I made it a point to utilize the service depart experience at Arrigo. Having purchase three Fiats and two other vehicles from the Arrigo dealership, I made it a point to utilize the service department. Well I believe I have used the service department for the last time. Never have I felt more like a nuisance than during this past visit. I called ahead of time to order parts I wanted the dealer to install for me knowing the cost of the parts and understanding there would be labor charges to install the parts. I asked for an oil change and mentioned I had received an email for a special pricing.. Although I had the code for the discount, I was told to email the service tech the email before they would honor the discount. Finally, I asked for an alignment on my vehicle. They told me it would be a four wheel alignment. When I picked up my car, the results posted in the report were worse than when the car had been released to the service tech. I questioned the results. They informed me that the tech had done all he could to align the vehicle and that the rear wheels could not be aligned on my car - only front wheel alignment can be performed. I asked why I was charged for a four wheel alignment when only the front wheels can be aligned? No real answer was provided. Sadly, and this is the why I am quite disappointed with the service, they charged a shop/disposal fee of $45. When I questioned this, I was told it is a standard fee. So, I am charged for a four wheel alignment when only two wheels can be aligned and the end result is worse than when I brought the car into the service area, I am treated as a liar when I mention there is a coupon for the oil change and need to prove I received this email by sending it to the tech via email and further, on top of the labor I was aware I would need to pay to install the parts I requested be replaced because the original parts on the vehicle were wearing out, I now get a "special" fee added. So how much was it to replace some plastic parts, do a synthetic oil change and four wheel alignment? Nearly $750! Again, although I have serviced three Fiats and two Chrysler/Dodge vehicles exclusively at this dealership, I no longer feel like a valued customer and I will not continue to go out of my way to bring them for service. Further, I am not sure I would feel like a valued client if I were to purchase a car from them either. I believe the warmth and care I had felt in the past is now replaced by the desire of increasing their bottom line! Perhaps, their Fiat customers are no longer important. What a sad day for me. More

by MLB Fiat Owner Verified Customer Verified Customer

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Rashad Gholston, my Fiat service rep, was excellent. I couldn't be happier with the service I received. He paid close attention to my concerns, and promptly addressed them all. 5-star service, all the wa couldn't be happier with the service I received. He paid close attention to my concerns, and promptly addressed them all. 5-star service, all the way! More

by theresagahren Verified Customer Verified Customer

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After spending over $500 at Arrigo to repair my AC, the AC stopped working again days later. I brought it back to Arrigo and was told my expansion valve was leaking and evaporator core burst, then quoted $ AC stopped working again days later. I brought it back to Arrigo and was told my expansion valve was leaking and evaporator core burst, then quoted $2,300 for repairs. Took it for a second opinion, where they found nothing wrong with the evaporator core and fixed the expansion valve leak for $200! Working perfectly now. Very disappointed in Arrigo's service, to say the least. More

by Disappointed FIAT owner Verified Customer Verified Customer

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Mr C. Perez he's always available to talk to you on the phone and when I ride to the car deck he always out there to greet me, very compassion good listener , very welcome understanding great guy phone and when I ride to the car deck he always out there to greet me, very compassion good listener , very welcome understanding great guy More

by sharon51195 Verified Customer Verified Customer

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Claudio was efficient and very nice - got me right in and took care of all my needs. Will be returning for all future maintenance needs. took care of all my needs. Will be returning for all future maintenance needs. More

by CNOGAL Verified Customer Verified Customer

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Absolutely incredible experience. Claudio went above and beyond to deliver. One more great part of being in the Alfa family. They made a chore feel effortless and that I was in the club. beyond to deliver. One more great part of being in the Alfa family. They made a chore feel effortless and that I was in the club. More

by CODEMAX.DEV Verified Customer Verified Customer

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My advisor Claudio has been supper friendly and professional . All around the dealership staff have been great . Guess only complaint would be better wait time estimate . Waited 3.5 hours for somet professional . All around the dealership staff have been great . Guess only complaint would be better wait time estimate . Waited 3.5 hours for something that was told would take 1.45 max. More

by azad277 Verified Customer Verified Customer

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Awesome. I really loved the video that was sent to me when my car was done. No dealership had ever done that previously, and I think it’s a brilliant idea. when my car was done. No dealership had ever done that previously, and I think it’s a brilliant idea. More

by NYRULES12 Verified Customer Verified Customer

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Thank you for handling the recall of my 500x. Raphael, Claudio, and Rashad. Always take great care of me and my Fiat for the past two years. While my car was in the shop they made sure I had transportatio Claudio, and Rashad. Always take great care of me and my Fiat for the past two years. While my car was in the shop they made sure I had transportation and even got it done quicker than expected. Raphael the service manager spent extra time answering all my questions as I am rather clueless when it comes to cars. Thank you again! More

by FELONICE Verified Customer Verified Customer

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