Clay Cavender

Do not purchase here. I bought a brand new Kia Telluride from Crain Kia of Sherwood in August of last year, and less than a year later the windshield spontaneously cracked I bought a brand new Kia Telluride from Crain Kia of Sherwood in August of last year, and less than a year later the windshield spontaneously cracked while I was driving. There was no impact, no rock, no accident — nothing. The crack appeared out of nowhere and continued spreading across the glass. After looking into it further, I found that Kia owners have reported similar issues happening with spontaneous windshield cracking, which made this even more frustrating. I expected support and professionalism from the dealership considering this is a brand new vehicle, but instead I was met with dismissal and disrespect. The experience with the service department was unbelievable. When I called for help and explained the situation, I felt laughed at and completely brushed off instead of being taken seriously as a customer who spent a significant amount of money on a new vehicle. There was no accountability, no willingness to investigate the issue properly, and absolutely no concern for customer satisfaction. A dealership should stand behind the vehicles they sell and treat customers with respect when problems arise. Instead, I was left feeling ignored and blamed for something that was clearly not caused by driver damage. I regret purchasing from Crain Kia of Sherwood and would strongly encourage others to shop elsewhere if you expect customer service or support after the sale. More

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We went there to trade in my wife’s car for another used vehicle so they sold us a vehicle that shouldn’t have been sold. The salesman called her back a couple of days later and told her she needed to bring vehicle so they sold us a vehicle that shouldn’t have been sold. The salesman called her back a couple of days later and told her she needed to bring it back because it needed an alignment so when she brought it back they finally told her that it shouldn’t have been sold because it didn’t pass the inspection. They tried to fix the problem but made it worse. First they never paid off her car and still getting a bill from the car they messed up on that should have never been sold. We went back up there to get it fixed and they had no answers about it they said it was a corporate issue More

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