Marketing Team

Do not purchase here. I bought a brand new Kia Telluride from Crain Kia of Sherwood in August of last year, and less than a year later the windshield spontaneously cracked I bought a brand new Kia Telluride from Crain Kia of Sherwood in August of last year, and less than a year later the windshield spontaneously cracked while I was driving. There was no impact, no rock, no accident — nothing. The crack appeared out of nowhere and continued spreading across the glass. After looking into it further, I found that Kia owners have reported similar issues happening with spontaneous windshield cracking, which made this even more frustrating. I expected support and professionalism from the dealership considering this is a brand new vehicle, but instead I was met with dismissal and disrespect. The experience with the service department was unbelievable. When I called for help and explained the situation, I felt laughed at and completely brushed off instead of being taken seriously as a customer who spent a significant amount of money on a new vehicle. There was no accountability, no willingness to investigate the issue properly, and absolutely no concern for customer satisfaction. A dealership should stand behind the vehicles they sell and treat customers with respect when problems arise. Instead, I was left feeling ignored and blamed for something that was clearly not caused by driver damage. I regret purchasing from Crain Kia of Sherwood and would strongly encourage others to shop elsewhere if you expect customer service or support after the sale. More

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We went there to trade in my wife’s car for another used vehicle so they sold us a vehicle that shouldn’t have been sold. The salesman called her back a couple of days later and told her she needed to bring vehicle so they sold us a vehicle that shouldn’t have been sold. The salesman called her back a couple of days later and told her she needed to bring it back because it needed an alignment so when she brought it back they finally told her that it shouldn’t have been sold because it didn’t pass the inspection. They tried to fix the problem but made it worse. First they never paid off her car and still getting a bill from the car they messed up on that should have never been sold. We went back up there to get it fixed and they had no answers about it they said it was a corporate issue More

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Brought my vehicle in for a recall on Oct 22, they had to order the part, but never called me to say that it was in or to set the service appointment. I have the mechanic who drove my car into the shop on da order the part, but never called me to say that it was in or to set the service appointment. I have the mechanic who drove my car into the shop on dashcam video calling it a pile of xxxx because he couldn't drive a standard transmission. Then they damaged another part on it when replacing the catalytic converter. 2 years later and their sales people still call me every few months trying to get me to trade my vehicle in and buy a new one, even though I've asked them multiple times to take me off their call list. I guess I'll have to report them to the FCC for violating a do not call request. More

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We purchased a new Telluride on a late Saturday evening. Over the weekend we realized the sales manager increased the total price of our contract by $4,500, charged our lender as well. When I contacted the Over the weekend we realized the sales manager increased the total price of our contract by $4,500, charged our lender as well. When I contacted the finance manager on Monday she said it was for an extended warranty. Upon signing we adamantly refused an extended warranty and our total price on contract included no aftermarket increases, so where do you think the $4,500 was intended to go? We did, however, get reimbursed the money, after I threatened to return the vehicle. We love our car, KIA is great but please chose another dealership if you want to keep your money. More

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The service center went above and beyond to get my vehicle taken care of. The new staff kept me informed, fixing the problems that other dealers would not put the effort to repair my vehicle. This wil vehicle taken care of. The new staff kept me informed, fixing the problems that other dealers would not put the effort to repair my vehicle. This will be my forever service center, Thanks to my advisor Tammy and Manager Charles More

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Would give them "0" stars if I could. ..I had my daughter’s car towed to Crain Kia for repairs as it was the closes location to her School. Talked to them on a late Thursday afternoon to ..I had my daughter’s car towed to Crain Kia for repairs as it was the closes location to her School. Talked to them on a late Thursday afternoon to insure they had received the car and they told me they could probably look at it Friday and if they had the parts could get it repaired, or at least order the parts. Talked to them late Friday afternoon and the service line went to I think a sales person…who had to go back and try to find an update on it and had very poor information. I called Monday around lunch or after and they same thing happened, the person said they needed to go and try to find an update on it and said they would email my information to one of the service people to contact me back…not contact. Called Tuesday morning and had to forcefully request to talk to someone in service and she told me I wasn’t going to like what she had to say…they hadn’t looked at it and probably could not look at it for at least 2 weeks to even diagnose it. WHY COULD TNEY NOT TELL ME THAT FRIDAY MORNING! I hang up the phone and call Landers Kia (where we usually get the car serviced…I shoulda just paid more to get it towed here but didn’t) and their service guy says they can have it diagnosed in 24 hours and go from there. Had it towed late Tuesday/afternoon early evening and they have called me Wednesday morning to find out what is going on and sending it back to the shop to have it diagnosed. How can one shop say they cannot look at it for two weeks possibly and the other says they can do it in 24 hours? The customer relations specialist did send a text to follow up and I called her. She said they had a bunch of mechanics quit apparently and are trying to replace them. Moral of the story: DO NOT SEND YOUR CAR FOR SERVICE TO CRAIN KIA! More

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Crain Kia has the worst service dept. I have ever dealt with. Stay away. Spend lots of money & still not fixed. Doesn’t help to talk to the service manager or general manager. My car was I have ever dealt with. Stay away. Spend lots of money & still not fixed. Doesn’t help to talk to the service manager or general manager. My car was in there a total of 10 weeks since Nov.8 2023 most of which sit on the lot with nothing done. Still had an oil leak when I got it home. They don’t call to update you. Communication was a huge problem also. I would never use this service department again. THE ABSOLUTE WORST!!! More

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Worst experience. So nice at first and after we decided we did not like car or deal. He became smartelic, acted like he was doing us a favor. He said I can’t part the So nice at first and after we decided we did not like car or deal. He became smartelic, acted like he was doing us a favor. He said I can’t part the Red Sea and said honey baby I can’t work miracles. We asked for our keys back and he didn’t even look at us just handed keys and walked away. Very rude and unprofessional. I’ve should have known not to go there they have horrible reputation. We left went to another dealership and it was totally different and we bought car from them. Stay away from Crain unless you want to be ripped off and have a bad salesman. Watch also they will come back and they use your lowest credit score . More

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There is no crain kia satisfaction guarantee. Brandon sold us a sportage. My wife asked about a spare tire. He said it had one. Got home and it didn't. Called and they said they were sorry and t Brandon sold us a sportage. My wife asked about a spare tire. He said it had one. Got home and it didn't. Called and they said they were sorry and they would get us a donut. Called to come back up amd Dylan in service said hed get us one when we got here. (We are almost 80 miles away) Got here and got the, "were so sorry response" cause they would not provide one. A small tire that cost them less than $50 will keep us from spending over $20,000 the next time. Should have bought a Toyota. You should. I wanted to write them a good review but they certainly fall flat providing satisfaction. More

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Stay away from here! Save your money. Liars. Especially Dylan. Unbelievable lies. Go somewhere else! Save your money. Liars. Especially Dylan. Unbelievable lies. Go somewhere else! More

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