Clay Knight

I have tried repeatedly to resolve my concerns with Showcase Honda privately. After well over a year, I am posting this because I still have not received a meaningful resolution. My experience began Showcase Honda privately. After well over a year, I am posting this because I still have not received a meaningful resolution. My experience began on January 2, 2025. I negotiated what I understood to be approximately a $180/month out-the-door payment for the vehicle. When I went into financing, approximately another $170 per month was added, essentially DOUBLING the payment I believed I had negotiated. I specifically questioned where this additional amount was coming from. I was told about taxes and was also told by the finance manager that the maintenance coverage was required. I later spoke with another Showcase Honda employee who told me the maintenance package was NOT mandatory. This is one of my biggest concerns with the transaction. If I had been clearly told, “This is an optional maintenance product and it is adding approximately $170 per month,” I would never have knowingly agreed to it. The additional amount was nearly the same as the entire monthly payment I had negotiated for the vehicle itself. I was also told I would receive free oil changes for the first year, which makes it even harder for me to understand why I would knowingly agree to pay nearly another vehicle payment every month for maintenance. That wasn’t my only concern. I remember test-driving and negotiating for an AWD vehicle. The vehicle I ultimately received was FWD. When I later questioned the salesperson about which vehicle I had test-driven, he told me he couldn’t remember which vehicle he showed me because he handled so many deals. There is a price difference between AWD and FWD, and this distinction mattered to my negotiations. There were also problems involving my trade-in. My trade-in was valued at approximately $14,000, with approximately $6,000 being applied toward the transaction and approximately $8,000 supposed to come back to me. I waited more than a month for that money. There was also an interaction during the original transaction that has never sat right with me. When I decided I did not want to continue and wanted to leave in my Accord, I repeatedly asked for my keys back. They were not immediately returned to me, and I remained at the dealership while employees continued trying to complete the deal. I have made repeated attempts to resolve these issues. I eventually filed a consumer complaint with the Arizona Attorney General’s Office regarding the transaction. My vehicle was subsequently repossessed on October 28, 2025, and I dispute aspects of what occurred leading up to and following the repossession as well. I have retained documentation relating to the transaction, payments, trade-in, communications, and my attempts to resolve these issues. At this point, I am asking Showcase Honda for something very simple: Have someone with actual decision-making authority review my ENTIRE transaction from beginning to end and respond to me in writing. I want an explanation of how the approximately $180 payment I believed I negotiated became roughly twice that amount. I want an itemized explanation of exactly what I paid for the maintenance product and why I was told it was required if it was optional. I want the AWD/FWD discrepancy investigated. I want the handling of my trade-in reviewed. I want the circumstances surrounding my repeated requests for my keys reviewed. And I want the subsequent handling of my account and repossession reviewed. I am not looking for another generic response telling me to call another department. I have already spent an enormous amount of time trying to resolve this. I am asking for someone with actual authority to review the documentation and provide a substantive response in writing. I will update this review publicly with whether Showcase Honda responds, what resolution is offered, and how this matter ultimately ends. I would still prefer to resolve this professionally. I am giving Showcase Honda another opportunity to do so More

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Keionte was great, we didn't feel any pressure or friction and we walked out happy friction and we walked out happy More

by JAKEGBORRO Verified Customer Verified Customer

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He is very nice person. He explain all the plans that Honda offers and the different types of gap insurance He explain all the plans that Honda offers and the different types of gap insurance More

by alejandrorobles8611 Verified Customer Verified Customer

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Best customer service, everything went smoothly, professional. Exceptional customer service Professional, quick for a car purchase professional. Exceptional customer service Professional, quick for a car purchase More

by CARLASLOANEPLEMONS Verified Customer Verified Customer

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Ron was amazing helping my family find the car we came in for while being accommodating to my two young children. He showed patience, empathy, and a wealth of knowledge. Donna was also a gem, explaining and for while being accommodating to my two young children. He showed patience, empathy, and a wealth of knowledge. Donna was also a gem, explaining and finalizing the purchase. More

by TAMMCDB Verified Customer Verified Customer

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Purchased a used Honda HRV, and Sharma was great, as always! Finance was awesome also, had us in and out in no time and efficient. Highly recommend buying a car from Showcase Honda always! Finance was awesome also, had us in and out in no time and efficient. Highly recommend buying a car from Showcase Honda More

by SBLACKLEDGE Verified Customer Verified Customer

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From sales to service department, everything about Showcase Honda is a pleasure to work with, & special thanks to Steve Marion & Devin Suzuki Showcase Honda is a pleasure to work with, & special thanks to Steve Marion & Devin Suzuki More

by TODDSORGANICPLANTWATER Verified Customer Verified Customer

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Great dealership. Professional, on time, work done right the first time. Place is clean and comfortable. Professional, on time, work done right the first time. Place is clean and comfortable. More

by Mk Verified Customer Verified Customer

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The process was easy and quick. I was in and out. Leah and Obed were great. I was in and out. Leah and Obed were great. More

by miljan.markovic82 Verified Customer Verified Customer

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I am extremely happy with my new car! I can’t thank Showcase Honda enough! It was a great and easy experience for sure! I can’t thank Showcase Honda enough! It was a great and easy experience for sure! More

by Jas. Verified Customer Verified Customer

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