Clint Briggs | Page 16

Some good some very bad! The sales people were great! We stopped in to look at cars and walked out with a new A5 Quattro! Erika was fantastic. The only down side of our purch The sales people were great! We stopped in to look at cars and walked out with a new A5 Quattro! Erika was fantastic. The only down side of our purchase (for cash and trade in) is that we agreed to wait for the car when we said that we would purchase it. A better decision, and better use of our time, was to come back the next day to pick the car up. The wait time was longer than we had expected even though it was late in the day. When we went back two days after driving our car away to deliver our check for the balance of the purchase and our old vehicle title, we spoke once again to Rance. He outright lied to us regarding the maintenance requirements and maintenance contract! We drive just about 2000 miles a year and Rance said that in three years, at 6000 miles, we would need a full transmission maintenance or our warranty would be void!!! That prompted us to ask how we could return the car immediately. We were not informed and had no idea that these maintenance requirements were in force. It turned out, after much discussion with the sales manager, Paul, that this was bad information and that we would, indeed be able to maintain our warranty by doing annual oil changes. We hope that this is truly the case but will have no way of knowing until time passes. We are amazed that you can walk into a dealership, agree to purchase a $46000+ item in 2 hours, pay cash for it, and receive such horrible treatment. A really crappy business model! In summary, the sales folks were great, the finance person, even though we paid cash, was bad beyond words! More

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