Cody Lubbes | Page 12

We had a very negative experience at Corwin Ford. 1-OUR WINDOW WAS SMASHED AT FORD AND THEY DID NOT COVER THE DAMAGES When we came to pickup our vehicle one of our windows had been broken in the par 1-OUR WINDOW WAS SMASHED AT FORD AND THEY DID NOT COVER THE DAMAGES When we came to pickup our vehicle one of our windows had been broken in the parking lot. Not only did they not contact us to let us know, when we told them about the issue they refused to pay for the damages. After multiple phone calls and time on the phone, they eventually paid a portion of the bill, but we still ended up having to pay out of pocket for damages that happened while they had our car. 2-ADDITONAL CHARGES THAT WERE NOT AGREED TO- They charged us twice as much for diagnostic fees before any fixes were incurred. When dropping off the car I very specifically asked about any and all diagnostic fees. 3- ADMIN ERRORS- I had to update my contact information from the previous owner and was very specific that they were not to be contacted.(Living abroad and 14 hr time difference) Ford wrote it down in person and took the info over the phone but still contacted the previous owner multiple times and had to get my information 2-3 times. 4- RECALL SERVICE ADMIN- We needed a couple recalls and asked for that to be done while getting serviced. They said it had to be a separate appointment where they come to our home. On the day of the recall, Ford still had our vehicle. We informed the recall person and they then offered to take care of it in house. (which we asked for in the first place) It ended up being unnecessary run around. Overall we are not interested in coming back to Corwin, the people were kind when interacting with them, but the service was far below expectation. More

by Dani Berrian Verified Customer Verified Customer

Report | Print

I have been quite impressed with the customer experience focus at Corwin. Unfortunate paint problem was immediately addressed and corrected. focus at Corwin. Unfortunate paint problem was immediately addressed and corrected. More

by Marc Verified Customer Verified Customer

Report | Print

Got my vehicle in fast and kept me informed on the progress. Because it was a repair of a previous repair it took no time to diagnose. Also were able to complete the recall notice on the vehicle. progress. Because it was a repair of a previous repair it took no time to diagnose. Also were able to complete the recall notice on the vehicle. More

by JABOY55 Verified Customer Verified Customer

Report | Print

Always have a great experience with Corwin Ford in Nampa. From our salesman Russ and Cody in the service department it’s what keeps us coming back. From our salesman Russ and Cody in the service department it’s what keeps us coming back. More

by MALBEY150 Verified Customer Verified Customer

Report | Print

Nick is a sexy beast! I am so please with how awesome he is! He went above and beyond I am so please with how awesome he is! He went above and beyond More

by SIRIUSLOVE777 Verified Customer Verified Customer

Report | Print

I like the updates via text and follow up phone calls to advise me of the status of my vehicle. advise me of the status of my vehicle. More

by KJN3452 Verified Customer Verified Customer

Report | Print

Very professional mobile tech explained his work order and took care of recall programming quickly. and took care of recall programming quickly. More

by MJSANCHEZ5086 Verified Customer Verified Customer

Report | Print

Very professional, courteous, and they did everything that they said they would do, I am very happy that they said they would do, I am very happy More

by DBSBROWN1942 Verified Customer Verified Customer

Report | Print

the mobile recall service is very convenient and makes it easier to get some of the many recalls done on our fleet vehicles without having to take them to the dealership. Sam Parker and Andrea Heredia always easier to get some of the many recalls done on our fleet vehicles without having to take them to the dealership. Sam Parker and Andrea Heredia always provides great customer service. More

by DEENA.STEPHENS Verified Customer Verified Customer

Report | Print

Came on time. Kept me updated on when they would be here. took good care of me. Kept me updated on when they would be here. took good care of me. More

by CBASKETTE Verified Customer Verified Customer

Report | Print