Colby Clarke | Page 5

Spray in bed liner & cover Colby was professional, answered all questions, made service visit quick & efficient. The spray in liner looks good and the cover was installed and wo Colby was professional, answered all questions, made service visit quick & efficient. The spray in liner looks good and the cover was installed and works as required. More

by davejennifer Verified Customer Verified Customer

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Will remain a customer. I may come across as somewhat biased as I know one of these individuals personally, but that only directed me to an initial visit. Knowing the qualiti I may come across as somewhat biased as I know one of these individuals personally, but that only directed me to an initial visit. Knowing the qualities of this person I hoped that the same qualities were present in his employees... and they were. The staff truly seems to care about the quality of their work and take pride in their results. They managed to keep my two lemons running in good condition until time came to purchase a new vehicle which I of course did at Bozard's. from my experience, everyone that enters is treated as family, and their concerns are important to the staff. More

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A no stress, easy service call My appointment was for 11am and I was taken at 11. I was told it would take about an hour and in 1 hourvthe job was complete. The service tech clearly My appointment was for 11am and I was taken at 11. I was told it would take about an hour and in 1 hourvthe job was complete. The service tech clearly explained what he had done. The job left my vehicle in tip top shape. More

by Wolkman Verified Customer Verified Customer

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Lack of communication I took my Lincoln in to have navigation installed as was agreed when I purchased it. I informed the person who called me to set the appointment that I took my Lincoln in to have navigation installed as was agreed when I purchased it. I informed the person who called me to set the appointment that I would need to leave the car and would need a loaner vehicle as it was explained to me the installation would take about half a day.He was vauge about providing the loaner vehicle, so I called Alex who I always deal within the service department and advised him of my situation,he told me no problem he would see to it. When I arrived the parts department asked if I was going to wait it would take about a hour and I said no I had to leave and need a loaner. I then spoke with Alex and he said no problem one would be there shortly. 30 minutes later I went back ad asked where was the car. about 5 minutes I was picked up with another couple who had been waiting for a hour for a car, we were driven to the Enterprise lot across the street. I was told by the man to have a seat and I would get the next vehicle when one came in. I told him no I was already late for a appointment and this was scheduled by Bozard the previous week. He said they were doing the best they could but he did not have a car and he had only got a call that morning, He then took me outside and gave me a Nissan compact which I told him I was supposed to get a Lincoln, and that was not acceptable. He replied "you don't need to be rude we are doing the best we can indicating it was not his fault . I stated give me the car I need to go. When I returned to Bozard after 4 or 5 hours when my car was ready, I informed Alex and Colby that I did not know where the mix was but I was not happy with the situation that morning and about the Enterprise employee response. I also told them it did not matter about which car I was given however the e.Enterprise employs attitude did nothing to correct the situation. As far as Bozard I have had nothing but excellent service and buying experiences, Alex is always very helpful and always meets or exceeds my expectations. I don't know where the breakdown was in this situation and I trust that it will be corrected . More

by STAUGVOL Verified Customer Verified Customer

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Spray in bed liner Great service. The job was completed quickly, with great results. The shuttle picked me up on time and I was able to get my kids from school when I ne Great service. The job was completed quickly, with great results. The shuttle picked me up on time and I was able to get my kids from school when I needed to. More

by NOCURVIN Verified Customer Verified Customer

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Best service any where on the east coast. Everyone goes way beyond the extra mile and they’re not happy until you are. Prices are very good compared to other dealerships. They can do it all. Everyone goes way beyond the extra mile and they’re not happy until you are. Prices are very good compared to other dealerships. They can do it all. More

by My$tang Verified Customer Verified Customer

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Very Happy We had a tire warranty issue and Marcia and her manager ( I believe his name is) Richard resolved our issue within a short time period and they were v We had a tire warranty issue and Marcia and her manager ( I believe his name is) Richard resolved our issue within a short time period and they were very polite and professional. By the way...my previous Service contact, Colby Clarke, is and was a super guy too...he took care of my wife Arleen and I from the very first day we took possession of our new 2015 MKZ...kudos to him as well!!! Thank you for your assistance:) More

by vettkrz Verified Customer Verified Customer

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Awesome Service/accessories is great. They always take great care of me and always work around my schedule and assist me in anyway that they can. Much appreci Service/accessories is great. They always take great care of me and always work around my schedule and assist me in anyway that they can. Much appreciated! More

by APRILVJEFFERS Verified Customer Verified Customer

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Factory recalls and sync update and problems Have been experiencing problems with sync ever since we had the updates installed a few weeks ago. At this visit, we were informed that they had not Have been experiencing problems with sync ever since we had the updates installed a few weeks ago. At this visit, we were informed that they had not been able to find a fix and needed to contact Ford and would get back to us. Tomorrow will be a week and we are still waiting. More

by JANDKJUNK Verified Customer Verified Customer

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Bozard Ford hands down the worst service center I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experience I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experienced such unreliable service I have to question the standards of the mechanics and the reliability of this Ford product. I have attempted to call Bo Bozard to let him know of the quality of work that his dealership provides and I have not heard anything despite leaving a message. In fact, this is the second survey that I have filled out. I have to wonder, what happened to the other. My truck has been damaged by Bozard Ford service dept., miss diagnosed, improperly fixed, and I have even found a part from another job left in my vehicle. The quality of repair and the reliability of this truck are most certainly in question. To this date I have had, three 4wd actuators replaced, bearing replaced, I'm on my third rear electric window, my transfer case has been replaced, after some of this work my truck sounded like the bed of the truck was falling off, my a/c evaporator was replaced due to a leak. Sadly, you can probably count the number of times I've put this truck in 4wd on one hand. It has not been abused in any stretch of the imagination except by the service members at Bozard Ford. Is this an isolated occurrence? My daughter's car, a 2013 Ford Escape was taken in for an transmission leak. They determined it was a bad seal. After paying over $500 dollars to fix the leak, my daughter drove the car home only to discover a loud noise coming from under the hood and the car still leaking fluid. The next day the car was taken in only to discover that the seal was improperly placed. So, no matter the vehicle and regardless the repair being made. I can expect something to go wrong every time my vehicle is serviced at Bozard Ford. The last repair on my truck resulted in my vehicle being taken to the body shop, bondoed and painted from multiple dents left on the cab. Disappointment doesn't begin to describe the soundness of these Ford products and more importantly the service providers for my vehicles. I feel compelled to report this to the Ford Motor Co as well as the BBB. I feel everyone should know the substandard work that is being done at this dealership. Hands down, Bozard has got to be the worst Ford service facility. More

by Jairo Herrera Verified Customer Verified Customer

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