Colby Oberembt
Colby Oberembt at Shottenkirk Chevrolet
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Colby Oberembt | Page 10

Senior Service Advisor

Shottenkirk Chevrolet

755 W. Hickman Rd
Waukee, IA 50263

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4.7
104 Reviews

Colby has several years of customer service experience. He has been in the automotive industry since he was 16 years old. When he is not at work he enjoys spending time with his kids, significant other and hunting.

Dealership Experience

5 yrs, 5 mos

Industry Experience

16 yrs, 10 mos

Specialties & Trainings

GM Tire Certified

Mark of Excellence

4.7

104 Reviews

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104 Reviews of Colby Oberembt

September 07, 2023

Dealership Rating
Employee Rating

Took 2 hours for an only a scheduled oil change and tire rotation. Multiple people came in and out while I sat at the dealership and worked. Not impressed. More

by ERINJADAMSON
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Sep 10, 2023

Shottenkirk Chevrolet responded

Thank you for this feedback, Erin. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 04, 2023

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Employee Rating

Wish they had told us that they needed to replace the battery before we had waited for 3 hours. I had to search out info before I got told that we wouldn't get our car back. More

by ROBERT85KENNEDY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 05, 2023

Shottenkirk Chevrolet responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 31, 2023

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This dealership has Ben good for me and all my vehicles good service. And it's a good atmosphere and good people. More

by reelf
Service Price Transparency
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Recommend Dealer
Yes
Sep 01, 2023

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 30, 2023

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Service Department are very professional and kept me notified about my repairs and arranged a loaner truck. More

by ted2179
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 31, 2023

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

August 27, 2023

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Service for me has been real good. Efficient, do what's asked. & get on down the road, the way I like it. More

by dbguessford
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2023

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 26, 2023

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Employee Rating

Great dealership, they are very patient with me. Dave Balke is a great guy and keeps putting up with me. We have known him for a long time, five vehicles bought through him. Our daughter calls Dave More

by GSTADT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 26, 2023

Shottenkirk Chevrolet responded

Thank you so much for choosing Shottenkirk Chevrolet! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 23, 2023

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They are all about Customer Service. I have been buying vehicles there since 2005 because they take great care of me when I need Service. More

by Steve Peers
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lee Fisher, Scott Cooper, Tate Pumphrey , Dylan Miller

Aug 24, 2023

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

August 18, 2023

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Employee Rating

Colby went above and beyond to provide us with outstanding customer service! He kept us updated on the progress of our vehicle and helped us attain a loaner which was greatly appreciated! More

by brucie199
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 18, 2023

Shottenkirk Chevrolet responded

Thank you for your review and kind words for Colby! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

August 15, 2023

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Employee Rating

Got a car and had to threaten to return my car to get the issue resolved. Can’t say I will sue you for service again. More

by BIRDYBOY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Travis Black, Jason Wells, Morgan Hough , Jacob Auge

Aug 19, 2023

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 13, 2023

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Employee Rating

Great friendly people. Excellent work down there. would you recommend it to anybody? Only place to have your car worked on. More

by MJFLYNN47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan McClure, Scott Cooper, Morgan Hough, Tate Pumphrey , Carl Hines, Shirley Johnsen, Dylan Miller, McKenzie Phillips

Aug 14, 2023

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

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