Cole LeBlanc

Herb Charmbers treated well and took call of all my needs and answer any and all questions I had. Also the sale representative Cole did a great job with following up and making sure I got everything I needed and answer any and all questions I had. Also the sale representative Cole did a great job with following up and making sure I got everything I needed More

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Cole was great, asked what I wanted in a car, showed me many options and was very helpful in making my decision. many options and was very helpful in making my decision. More

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Always have a great experience at herb chambers Toyota or Auburn. Quick and friendly service! Auburn. Quick and friendly service! More

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Excellent EXCEPT wait time. They were very (very) busy and my sales person, while apologetic, kept coming by and saying it’ll be a while longer. 2.5 hours! Just to pay for, si They were very (very) busy and my sales person, while apologetic, kept coming by and saying it’ll be a while longer. 2.5 hours! Just to pay for, sign several pages and drive away (with virtually no time for orientation/instruction, but that was okay). The actual work that I needed to do to purchase it took 10 minutes. Very irritating to wait so long for each and every step just to pay for it and sign papers! I understand having many customers is desirable for the dealership and salespeople, but not at the expense (2.5 hours wasted) of a brand new customer….. More

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As a working Mom my day is often full and hectic with little time for phone calls. Cole took the initiative to post available pre-owned vehicles on Facebook Marketplace and was extremely responsive via M little time for phone calls. Cole took the initiative to post available pre-owned vehicles on Facebook Marketplace and was extremely responsive via Messenger. The entire experience of buying my new car was great from start to finish, everyone at the dealership is friendly and ready to assist but I really can’t say enough about how much I appreciated the convenience of arranging everything without having to pick up the phone. More

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I was very impressed by the level of service everyone was very kind .. my first time getting my car serviced so different then how others do it very kind .. my first time getting my car serviced so different then how others do it More

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Herb Chambers, and Cole LeBlanc in particular as a sales rep, were beyond outstanding. As a long (10 years+) customer of Harr, I finally had reached my wit's end with poor customer service, and so I was del rep, were beyond outstanding. As a long (10 years+) customer of Harr, I finally had reached my wit's end with poor customer service, and so I was delighted to not only have my needs met at Herb Chambers (HC), but also have my expectations exceeded at every turn. To begin with, HC offers the most efficient and human-centric phone system of all the dealerships in the area. You are not greeted by robot after robot but rather you immediately connect with a human, and then when you are further transferred to a department you get a human again - such a breath of fresh air! Setting up my appointments was easy, and the followthrough after the fact on their end to make sure all my questions were answered demonstrated genuine care and concern for the customer. Cole LeBlanc was a stellar sales rep. He worked hard to not get me what would be the best sell, but rather what I needed. He was patient when I - despite being offered the "we can do XYZ for you if you sign today" move - decided that I needed a night to think. This willingness and patience with my pace and decision making process allowed me to quickly come to the conclusion that I'd be very happy with the service here. They made me feel safe and respected. Cole was not pushy; he was the antithesis of the pushy salesman. He was proud of his product, but he made it clear at every step of the way that working WITH and FOR the customer was more important than making a sale for the dealership... And as a result he got the sale. I would like to stress how HC has blown the competition out of the water for me, and it's hard to deny the fact that they also beat Harr Toyota by nearly $20 a month on the lease I was seeking for the exact same vehicle. I am proud to say that I am now a Herb Chambers customer, and I hope that if you are shopping for a car, you also have the privilege of working with Cole LeBlanc. Thank you Herb Chambers. More

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The employees were very professional and helpful. The sales associate Cole, was so helpful, attentive, and made sure we left satisfied. The sales associate Cole, was so helpful, attentive, and made sure we left satisfied. More

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Our experience with Cole in the sales department and Jim in service has been excellent. Every detail was handled quickly and professionally. in service has been excellent. Every detail was handled quickly and professionally. More

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It was Cole that made the experience so wonderful. I will tell anyone buying a Toyota he is the man. He is just a great honest man and it was a pleasure doing business with him I will tell anyone buying a Toyota he is the man. He is just a great honest man and it was a pleasure doing business with him More

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