"What's not to love!"
- Deborah, Lake Bluff
When you have the ace team of Rob Hill, Cole Syslo and Steve Kwasman it is mini magic!! We came in with specific needs in mind and Rob patiently listened and delivered for us. What a difference this dealership is relative to the other five dealers we visited. Rob was not only patient, but he also heard my concerns and addressed all of our needs without being overly aggressive or pushy. While we are previous Mini owners, that didn't curb Cole's enthusiasm for our new car nor his attention to our needs. He took his time detailing every new feature...and a lot has changed since we purchased our last mini more than a decade ago! My husband and I drove off the lot laughing and smiling in our new Countryman. Thank you Knauz.
"Great experience "
Great work between Rob and Cole, traveling from Tennessee , your group hit it out of the park!
Thank you for taking care of us
"Consider Rob and Dealership even if you're 50 miles away"
- Nick Boghani
My daughter had a Mini which we had purchased from another dealer, now we were in the market for an upgrade. I also shopped around with other dealers and found Rob was much more responsive than any other. Very straight forward on the price the first time around, you don't have to haggle with them.
He gave us very good suggestions on all the options we were looking for. Manager Steve is also a pleasure to work with, and finally Cole your Mini genius is also great to work with.
They are a "No Pressure" dealership, and even the finance person has your concern.
My take is to save your time and just contact Rob for the next purchase .
"Special Used Car Purchase"
- John Hewitt
Two events conspired to occur at the same time; a departing Knauz employee let the ball drop on our potential purchase and my wife was diagnosed with cancer. Without knowing any of this background Rob Hill stepped in and masterfully handled the sale of not one, but two used cars. His delicate handling of the situation at a sensitive time and willingness to make matters right and provide excellent value could not have been better. We thank Rob, and the excellent support of the Knauz team, who put themselves out to ensure we were well taken care of.
"Worth the drive!"
Was at first hesitant to make the 80 mile drive. Our salesman Rob was more than accommodating in making sure the car we wanted to see would be there for us. Great dealership! Looking forward to many years of motoring in my new mini!
"ALICE IN MINI WONDERLAND"
- Jennifer Sowle
What a beautiful and efficient dealership with a bazillion minis of all shapes, colors, and styles. I was so impressed with the friendly and concerned staff. It seemed as if everyone was there to make sure I was treated right. And I was! Cole was a delightful guide to my understanding of my new mini.
Steve helped me with the business end, and Rob was pleasant and efficient in his role as the financial guy.
My experience was actually pleasant. And I drove away in an awesome Mini Clubman. Thank you guys!
Other Employees Tagged:
, Cole really was the mini genius. Calm and friendly, explained everything so well to someone like me who never has driven the mini clubman.
"We enjoyed working with this team"
Everyone at Knauz Mini was helpful and made the car buying experience pleasant and enjoyable. Rob Hill made us feel at ease during the entire process and helped educate us since we had never owned a Mini Cooper. Cole Syslo was also very patient and helpful when he went into great detail describing all the automobile features and systems. I would go back to them for my next purchase.
"One day to buy a car! "
Alex helped us sample a lot of cars in the short time we had til we found the perfect fit. He was very patience, helpful and and fun to work with and definitely helped me find the perfect mini. Had a hard time saying goodbye to my old mini but didn't take me long to love the new one. Thanks Alex for all your help in a short period of time.
Also thanks to Cole who is the best teacher to explain how everything works. So thorough and promised to always be available with questions. A genuinely great guy.
"My experiance was great with Rob Hill "
I think Rob did an expert job at his attempt to satisfy the customer & sell his product on E MAIL, phone & in person. Cole certainly knows his job & the product. I hope the Clubman is at the very least all that was represented. The 4 & 1/2 hour trip back home was very pleasant to say the least.
"Easiest car purchase ever."
Rob Hill, Cole, and everyone else made our trip from Wisconsin worthwhile. We are delighted with the car, the trade-in, all aspects of the service. Two improvements I'd suggest: clearly identified customer parking and a receptionist. In each showroom to welcome customers and provide preliminary information.