Connie Shivley

Bill and Connie were consummate professionals, low pressure sales, complete transparency, listened to our needs, provided us with tailored options, not to mention followed up with us during/post purch pressure sales, complete transparency, listened to our needs, provided us with tailored options, not to mention followed up with us during/post purchase, resulting in peace of mind and satisfaction for us the buyers. More

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They were friendly, helpful and went above and beyond when a warranty issue required next day arrival of the needed part. Without my asking they gave me a loaner car to drive about 80 miles to where we l when a warranty issue required next day arrival of the needed part. Without my asking they gave me a loaner car to drive about 80 miles to where we lived and drove our car out to us the next day when the repair was completed. That's tremendous service. We bought our 2024 Ascent from Sunset knowing that they had repaired hail damage. Before we took delivery they discovered that the hail had damage the glass of the sunroof and replaced the glass. I probably would not have known about the sunroof damage until much later. That kind of thoroughness and honesty is quite remarkable. I have bought a few new vehicles in the past but I have never had such great service.d More

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They do great service, and keep in touch with me for scheduling appointments for maintenance🤙🏼 scheduling appointments for maintenance🤙🏼 More

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Without belaboring the point, I cannot stand the process of buying a car. Having said that, everyone I dealt with was very friendly and helpful. The showroom was clean and accommodating. Overall, I would re of buying a car. Having said that, everyone I dealt with was very friendly and helpful. The showroom was clean and accommodating. Overall, I would recommend this dealership. More

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Very professional and prompt. Provided me with a loaner vehicle which made things easy. I would totally refer friends to this dealer. The service was excellent. Provided me with a loaner vehicle which made things easy. I would totally refer friends to this dealer. The service was excellent. More

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Courtesy, knowledgeable, dependable, no pressure . .. that's my experience from Subaru staff at all levels. .. that's my experience from Subaru staff at all levels. More

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This was the second car we purchased from this dealership. The whole experience was easy and the sales rep made sure we got everything we needed and wanted on the vehicle. I highly recommend this dealership. The whole experience was easy and the sales rep made sure we got everything we needed and wanted on the vehicle. I highly recommend this dealership! More

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Made the purchasing process very easy! Follow up after purchase has been unexpected and rewarding. I would definitely recommend this dealer. Follow up after purchase has been unexpected and rewarding. I would definitely recommend this dealer. More

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Start with the good: the sales process wasn't horrible. The salesperson was easy to work with despite not being able to make decisions on their own- every negotiating point had to be run through the sales The salesperson was easy to work with despite not being able to make decisions on their own- every negotiating point had to be run through the sales manager. But that seems standard most places now. I will say other salespeople I encountered ranged from less than helpful to outright rude (looking at you, lady who stopped answering my simple questions after I said I was already working with a salesperson). Now the bad: Absolute garbage communication, while also never leaving you alone! They will absolutely bombard you with emails from multiple people, even if you're already working with a back of house person. After the sale, expect emails and phone calls about service, "technology training", surveys, extended warranties and more. The hilarious part is if you ask for more info on one they somehow manage to never send it! Totally annoying and unnecessary. Finally, the kicker for me getting my registration paperwork. The finance person said I'd get a call the following week with that and title. Three weeks pass and I never received a call, text, or email about it (but plenty trying to sell me more crap). I finally call and that person is off that day. Okay. I try calling the salesperson. Also off, but on their day off texts me to see what's up, calls the office, and verifies the paperwork has been ready FOR WEEKS. So now I'm stuck scrambling to get everything else done for registration with less time. Overall, your mileage may vary here. It's worth noting two other dealerships were willing to match the price I got from this one, so maybe the service is better there. I'll find out next time when I don't buy here again. More

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I was very satisfied with my experience at this dealership. My sales contact (Husein) was very friendly and took time to answer all of my questions and accommodate my needs in order to complete the dealership. My sales contact (Husein) was very friendly and took time to answer all of my questions and accommodate my needs in order to complete the purchase of my new vehicle. I have also come back for the additional services the site offers, and everyone has been very customer-service focused and attentive. I would recommend this dealership to others. More

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