Connor Lapointe

We recently purchased a **2026 Hyundai Elantra** from Empire Hyundai, and it was one of the best car-buying experiences we've ever had — thanks to Ronnie Webb. From the moment we arrived, Ronnie made Empire Hyundai, and it was one of the best car-buying experiences we've ever had — thanks to Ronnie Webb. From the moment we arrived, Ronnie made us feel welcome and valued. Buying a vehicle can be stressful, but he made the entire process smooth, comfortable, and enjoyable. He was professional, patient, knowledgeable, and took the time to answer all of our questions without ever making us feel rushed or pressured. What impressed us most was his commitment to making sure we found the right vehicle for our needs. He explained our options clearly, communicated throughout the process, and followed through on everything he promised. His attention to detail and dedication to customer service truly stood out. Beyond being a great salesperson, Ronnie was personable and easy to work with. It was clear that he genuinely cared about our experience and wanted us to feel confident in our decision. Our experience at Empire Hyundai exceeded our expectations because of Ronnie. We highly recommend both the dealership and Ronnie to anyone looking for a vehicle. If you're looking for someone who is honest, knowledgeable, and committed to outstanding customer service, ask for Ronnie Webb. Thank you again, Ronnie, for making the purchase of our new 2026 Hyundai Elantra such a positive experience for our family. More

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There were 30,000 miles on the car that I purchased. I was told i was the 1st owner, They used the car as a lease car, and it was in tip-top shape. They were closing so I was told I'd have to come back I was told i was the 1st owner, They used the car as a lease car, and it was in tip-top shape. They were closing so I was told I'd have to come back for the second key. He put 10 dollars in the tank. It was dark/raining. On way home, the wipers were not working properly, leaving streeks headlights did not light the road. We pulled over to check if something was stuck in the wiper and if my headlights were even on. I bought wipers and headlights. Then, within a couple of weeks, my transmission kept feeling like it was slipping. It would jerk enough to where the passenger of the vehicle was like, "What was that?" I sat at hyundai all day to find out there was no second key, and they said the transmission was fine. So my fiance and I talked to the sales manager Connor. After saying he talked to the service department, he informed us they were putting in the order for a new transmission and another key. I kept calling and even texting Connor, sending him reminders, and he just responded, saying the service department would contact me. I talked to the service department countless times, and they just gave me the run around. I called the hyundai warranty to see if I could take my car to another shop and they said not only was my name not on the car at all but there was already an owner of the car so I wouldnt get the 100,000 mile warrenty. I called and left countless messages and talked to a million people, but no one gave me any answers. I made another appointment because my car overheated and my radiator fan was not turning on. There was a leak in the front of my engine, the back of my engine, and next to the transmission pan, it looks like a bad weld line. I was told they weren't leaks it was just seepage and its fine. The definition of seepage is a small leak. So i dont know. My car has 40,000 miles on it the whole system should be working properly not seeping. When I went to go pick up the car. I questioned it because the car smelt like coolant so bad. I had them bring the car back for a second time to make sure it was okay before driving. They said it was fine. I drove from fallriver to Providence, and my car started overheating again. I called hyundai, they told me to call hyundai towing. I met the tow truck driver at hyundai, where I noticed my car pouring out fluid. The tow truck driver hooked into the wrong place in my car, tearing through my windshield washer, fluid reservoir, and the plastic under my car. Hyundai went to go give me a loner car because they didnt fix the problem the first time and tried giving me a car with not only a flat tire but a huge bubble on the tire. I switched cars. Come to find out my radiator fan wasn't working which is why my car was overheating again, which I told them the first time I dropped the car off it wasn't working but they didnt change it. Then they called me saying the car is all set, but they couldn't do anything about what the hyundai towing did, so I had to take my car and wait for someone to call or email me. I asked the service manager if they made sure my car overheating didn't do any damage to the engine and if they are sure the problem is fixed. He guaranteed me they drove it for a long period of time (like they said last time), and everything is fine. I got in my car to drive, look at my mileage, and they drove it like 6 miles. That's it. My car still reeks like coolant. Hopefully, it won't overheat again. But my experience at hyundai has been horrible, as soon as I got the car i had to change the wipers, headlights, and the headlights uv protection is almost all peeled off, I've delt with the car overheating, the brakes grinding, leaking coolant, leaking oil, transmission fluid, the transmission bucking, and more. $600 car loan and my car insurance im paying almost a grand a month for a car thats falling apart. Nevermind the fact that I'm very sick and got the car to travel back & forth to Boston hospital More

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Was friendly i highly recommend EMPIRE PREOWNED to anyone looking for a new car to looking for a new car to More

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2nd carvi purchased from them , remember nothing is perfect with any dealer.that being said i worked with conner 2 times and had perfect results ! I am more than happy how my wife and I were treated .s perfect with any dealer.that being said i worked with conner 2 times and had perfect results ! I am more than happy how my wife and I were treated .so far I have not been let down .my kids will.b next customers ! More

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