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Joseph Carvalho
Refer Me
214 Reviews
214 Reviews of Joseph Carvalho
May 24, 2023
Since when are car dealerships enjoyable to be at? When I walked thru the doors of Empire Hyundai in Fall River thats when. the assumed dreadful day came after a long 3 week process of being told my w When I walked thru the doors of Empire Hyundai in Fall River thats when. the assumed dreadful day came after a long 3 week process of being told my wife's car that she purchased only 2 years ago (from another local but will remain unnamed dealership) has a bad motor after having problems since we got it. Did multiple dealerships in the area and all were outshined by our sales associate Mackenzie and the rest of the team. From being greeted in the rain last week by SALES MANAGER Michael we could already tell things were going to be better then the last dealership that stared at us on the lot just trying to look at some of what they had. Told him I needed a nice no pressure sales associate as my wife has already had a hard time with the previous few. THATS WHERE MACKENZIE MADE THIS AN EXPERIENCE THAT HAS EARNED ME AS A CUSTOMER FOR LIFE! Byfar night and day between any other sales associate we have spent time with. She made it feel as it was our direct needs to be met and keep us happy rather then the "im just selling you whatever car I can make the most money on". Sat us down, actually listened to my wife I barely even had to talk, and by my surprise said she had several options she wanted to show us. Several? Its raining out just bring it up on the computer or something. "Don't be silly let me pull a few up which one would you like to see first?" 3rd car in Mackenzie was spot on... a beautiful white, low mile VW Tiguan. Wife's eyes lit up seeing it. Walked her thru the countless features and upgrades the car had over her traded vehicle..... this was the one... but i cant afford a VW! Thats when part 3 of me being mind-blown came in. This voice came over the intercom requesting Mackenzie to bring us to the finance office, the moment ive been dreading, had preliminary payments worked out a little but but higher then what i wanted to be at by a little, but asked what they could do. The smile on Joe's face when he got to shake my hand and tell me we are better then expected. Joe went out of his way, worked a few things for us the best that he could for our situation and got us an approval, WITH WARRANTY WHICH I 100% support anyone buying if affordable, for less money then what i originally went in the office for. Explained my interest rate, the 2 offers i had on the vehicle by the different banks, and which i felt more comfortable with since they were close. Never thought id leave a car dealership accomplished as well as actually happy to make this big of a purchase. If it was not for Joe or Mackenzie im not sure if I would have even bought her a new car and just given her mine. Highly recommend both of them and will continue to do so, and maybe back sooner then I think to trade in mine. More
by asimcoe
Other Employees Tagged: Mackenzie
Helpful 
May 22, 2022
I have nothing but good things to say about Empire Hyundai in Fall River.I met a great dales person (Kevin) that did everything for me not only to get a car to fit my needs but also my budget. Kevin b Hyundai in Fall River.I met a great dales person (Kevin) that did everything for me not only to get a car to fit my needs but also my budget. Kevin been a great friend and a great help and he still helps me out when i have any questions about service department or the car. Next time you think of purchasing a car go yo Empire Hyundai and ask for Kevin. More
by fernandarei2008
April 24, 2022
BUYER BEWARE. THEIR SHADY AND RUDE. This company sent an email after working with them for a month. They said we were approved for 30k (NOT PRE-Approved) We ge THEIR SHADY AND RUDE. This company sent an email after working with them for a month. They said we were approved for 30k (NOT PRE-Approved) We get in there and they pretend they have no idea what they’re talking about. On top of that their managers think it’s cute to laugh at clients (yes you dummy’s forgot to hang up the phone) This is false advertising and an FTC Violation. I will be contact the FTC Monday, the city of Fall River, and the State of Massachusetts secretary of state. On top of that we will also be issues a 15 day demand for the loss of work and resources used due to the false advertisement. Lucky for us, I run a business working specifically with attorneys. I will be dialing to the GM of the store Monday. YOURE BETTER OFF BUYING A CAR FROM CRAIGSLIST OR FACEBOOK THAN DEALING WITH THESE CHUMPS. BUYER BEWARE!!!! More
by CP
Other Employees Tagged: Kasey Mathias, Jeff White, Ronald Webb, Tony Reis, BRANDON Rodriguez, Trevor Torres, Beatriz Mudesto , Kelly Dias, Forest Thomas
January 25, 2022
Incredible experience from the moment I walked in, through to delivery of my vehicle. Justin and the group were great to deal with, upfront and accommodating. I traveled an hour and a half and would g through to delivery of my vehicle. Justin and the group were great to deal with, upfront and accommodating. I traveled an hour and a half and would gladly do it again. More
by arwbmc08
Other Employees Tagged: Justin Bennett, Henry Dominguez
November 24, 2021
Very informative about car I was interested in great deal Well recommend dealer to my friends Well recommend dealer to my friends More
by noeoli66
Verified CustomerOther Employees Tagged: Ronald Webb
October 31, 2021
The dealership listens to customer preferences and is willing to work with them to put them in a car. willing to work with them to put them in a car. More
by RCH2TCH
Other Employees Tagged: BRANDON Rodriguez , Kevin and Matt
October 27, 2021
Got a good deal on the car but that’s we’re my satisfaction level stopped. Ronnie was very pushy. Not very communicative. Had to come to the dealership a week later after receiving my car to pick satisfaction level stopped. Ronnie was very pushy. Not very communicative. Had to come to the dealership a week later after receiving my car to pick up paperwork that was suppose to be done when I picked the car up. Ronnie also made no effort to show any features on the car or anything so I feel like as soon as Ronnie had the sale. His help pretty much stopped. I don’t believe I will recommend someone here in the future. Joe the finance manager was great and your inventory specialist was great. But I will not, I repeat not send anyone to Ronnie. More
by Hockeytg
Other Employees Tagged: Ronald Webb
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