Connor Sawyer | Page 12

Purchased a car in February 2024 the entire engine went out 6 months later, went back & forth talking with cooperate, to put fire under the dealership butts because we aren't getting any answers, then fina out 6 months later, went back & forth talking with cooperate, to put fire under the dealership butts because we aren't getting any answers, then finally someone called but now NO ONE HAS CALLED IN WEEKS! Drove their rental for 1 & half months, went to the store & they found us the kia SORENTO (was sceptical at first about the kia brand because of the theft, but was also DESPERATE for a car)..... So now we're getting Still waiting on dealership to contact us about the car we purchased in December but ran into a "possible car jacking" a week after purchasing the Kia Sorento, but NO ONE is trying to rectify this problem of us returning the car to them (just racking up 100s of rejected letters from finance companies) but no communication to possibly purchase another one, although we've talked to them 5 days after buying the car, Steve Garner is a great salesman and did help us to get this car and grateful for him, he helped from the initial beginning but we don't hear from him for weeks I take it that he's the busy man he is and hopefully will hear soon More

by MARQUISJEFFERS0 Verified Customer Verified Customer

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Representative was great. I am still upset about the experience I had during the initial purchase of the vehicle. I am still upset about the experience I had during the initial purchase of the vehicle. More

by RjGerlack Verified Customer Verified Customer

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I always feel like family at Russ Darrow Wauwatosa! Connor Sawyer is a true professional, he is kind & understanding and always goes above & beyond to care for his customers! Connor Sawyer is a true professional, he is kind & understanding and always goes above & beyond to care for his customers! More

by SCOUTINGGRANDMA3 Verified Customer Verified Customer

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I received the best service you can possibly get thanks so much for your service so much for your service More

by ashleyarverna Verified Customer Verified Customer

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I’m not too thrilled with having to bring my wife’s car in for KIA recalls. However, I really enjoyed my experience at Russ Darrow in Wauwatosa. The service advisor kept me informed of the progress being m in for KIA recalls. However, I really enjoyed my experience at Russ Darrow in Wauwatosa. The service advisor kept me informed of the progress being made in real time. They had some interesting and excellent coffee as well as snacks to ease the pain of waiting. I also had a very nice chat with the older gentleman who gave me the car when it was finished. I highly rate the service and congenial personnel. . More

by Mike-vonfliegerlied Verified Customer Verified Customer

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Prompt and courteous staff. Good communication about service. Eager to help and meet my needs. Good communication about service. Eager to help and meet my needs. More

by DKG1417 Verified Customer Verified Customer

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ALWAYS receive kind attention from service desk staff. I appreciate the video & commentary of the technician performing work on my vehicle. Thank you!!! I appreciate the video & commentary of the technician performing work on my vehicle. Thank you!!! More

by ERMA.BEHUL1 Verified Customer Verified Customer

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Connor is always so helpful to me and very nice. His efficiency in getting things done and communicating with his colleagues is impressive. I really appreciate Conor. He is a big part of the reason His efficiency in getting things done and communicating with his colleagues is impressive. I really appreciate Conor. He is a big part of the reason I go to Russ Darrow Kia. More

by MSMITH803 Verified Customer Verified Customer

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Very good customer service and friendly welcoming and kind always smiling and offering snacks and beverages kind always smiling and offering snacks and beverages More

by bhopson0 Verified Customer Verified Customer

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Great personalities and very welcoming. I’ve never had a problem or felt ignored. Thanks for help I’ve never had a problem or felt ignored. Thanks for help More

by Jerry Verified Customer Verified Customer

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