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Connor Sawyer
Connor Sawyer at Russ Darrow Kia of Wauwatosa

Connor Sawyer

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

Contact Me
4.7
84 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

8 yrs, 3 mos

4.7

84 Reviews

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84 Reviews of Connor Sawyer

October 11, 2025

Dealership Rating
Employee Rating

They over priced and want you to pay for things that they think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and tru More

by mlshorter04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Athanasios Almouti, Sarena Hansen, Ajmal Taujoo

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September 21, 2025

Dealership Rating
Employee Rating

The staff in the service center really show they care about their customers. They provide great, reliable service. More

by KELLYMAE610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Sarena Hansen, Ajmal Taujoo

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Sep 21, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

September 19, 2025

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Employee Rating

Dealer was fast to take the car in and replace the parts well providing me a free loaner vehicle. More

by jaminb236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Sarena Hansen, Ajmal Taujoo

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Sep 19, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

September 17, 2025

Dealership Rating
Employee Rating

Not satisfied. I know better to refer moving forward. Disappointing to say the lease ugh! More

by JENELLGRIFFIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 18, 2025

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

Sep 22, 2025

JENELLGRIFFIN responded

You may call me directly at the phone number on file. Or my email is a great way as well. Thank you

Oct 06, 2025

JENELLGRIFFIN responded

I have another issue! I am NOT happy with this at all. Since getting my battery replaced I am now inconvenienced with the start/stop function not working. I am being charged $100 to look at this. This is a RIP off!

September 05, 2025

Dealership Rating
Employee Rating

Connor really is the best of the best, I would schedule service time and time again, he’s so kind, courteous and understanding, go Connor! More

by kylalinscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

September 01, 2025

Dealership Rating
Employee Rating

The customer service is nice. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. More

by DANAANDNEIKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Sarena Hansen, Ajmal Taujoo

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Sep 01, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

August 29, 2025

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Employee Rating

Service was good. This time was just an oil change but everything was prompt and as expected. More

by Justjosh99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sarena Hansen

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Aug 29, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

August 17, 2025

Dealership Rating
Employee Rating

Connor from the service center is very nice and helpful. He shows compassion and does a great job of returning calls and following up in the message app. I came in for service back in March, issues continue More

by Dee Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alyssa Denter

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Aug 20, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, Dee, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

Aug 27, 2025

Dee Davis responded

I’ve escalated this situation to Kia customer care. Dealership doesn’t respond to their requests. Not one person has contacted directly to resolve this issue. I have to pick up my truck once again without no real solution. Before March I’ve had the truck for 8 months as an everyday vehicle for my family. Full inspection was done. They told me how great of condition it was in. Taking it to Kia in Wauwatosa was the worse decision I’ve made. Because they’re magically finding issues I’ve never had. And have not driven the vehicle for more than a few hours of leaving the lot in between each incident. I no longer feel this vehicle is safe, but they’ll gladly take a payment and I’m sure something else will happen. I’ll update after pickup. A lawyer and fox 6 need to check into this.

August 13, 2025

Dealership Rating
Employee Rating

The staff at this dealership are all incredibly amazing especially Bernardo this dealership is my most favorite More

by ANGELA7779
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bernardo Solano, Josh Freiheit, Athanasios Almouti, Sarena Hansen, Ajmal Taujoo, Dogan Gregory III

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Aug 13, 2025

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

August 13, 2025

Dealership Rating
Employee Rating

When I made the appointment it showed that my price would be $168. When I picked up the car it was 212. They never reset my service reminder and my sunroof shield was closed. More

by bjmainwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Sarena Hansen, Ajmal Taujoo

Report | Print
Aug 13, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with us. We're sorry you didn't have a completely satisfying visit. Please reach out to us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

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