Matthews Hyundai of Schenectady

I called the Service Dept today to make an appointment - the person I spoke was very rude, put me on hold and then I was disconnected - called back and spoke with someone else. She wasn't very helpful, but the person I spoke was very rude, put me on hold and then I was disconnected - called back and spoke with someone else. She wasn't very helpful, but at least she was not rude. There is the 4th time I have called to try and schedule service. Not very happy. I purchased the car there and I am having problems so naturally I want to have it fixed there. At this point I may have to consider going to another Hyundai dealership - not sure. The customer service from the Service Dept leaves alot to be desifred. More

Had a great experience yesterday with the purchase of the new Hyundai elentra with Vinny! Service was great and they really worked out a good deal for me and the BIL. Vinny was very concise and thoughtful of new Hyundai elentra with Vinny! Service was great and they really worked out a good deal for me and the BIL. Vinny was very concise and thoughtful of our needs and price range for the car. He knows his stuff and I am really glad he was my sales person. He even went with me to Glenville to get the BIL paperwork signed and got me a good deal on my trade in. I would do it again if Vinny was my sales person thank you! More

Our circumstances forced us to bring our car to Matthews by tow truck. On our way back home to Maryland our transmission started leaking fluid. Couldn't drive our Tuscan. Although we arrived at the dealersh by tow truck. On our way back home to Maryland our transmission started leaking fluid. Couldn't drive our Tuscan. Although we arrived at the dealership around 1:45 pm, Monalisa, the service coordinator, worked her magic to get us in. Stan had our car fixed in about 2 1/2 hours. Honest evaluation of the problem and NO PENCIL WHIP. Even the showroom dealer (Joshua) was kind and extremely helpful. We were treated with respect and concern for our dilemma. Very happy we wound up at Matthews. Lois and Michael Begly More

Clean ,large inventory, informative,accommodating,r Relaxing, location, professional employees, comfortable, understanding,polite, marketing, inviting informative,accommodating,r Relaxing, location, professional employees, comfortable, understanding,polite, marketing, inviting More

Very friendly people, has vehicle issues and they are working on it, gave me a rental at there coast until mine vehicle is done working on it, gave me a rental at there coast until mine vehicle is done More

Awesome service friendly and warm got me in and out with what I needed to know. what I needed to know. More

Very helpful. Knowledgeable about the car. Would refer Amith to anyone buying a car. Would return. Knowledgeable about the car. Would refer Amith to anyone buying a car. Would return. More

This dealership is the worst for service. They never return your phone calls even after returning to the dealership again . More lies and still no return phone call Had to call Hyundai direct They never return your phone calls even after returning to the dealership again . More lies and still no return phone call Had to call Hyundai directly. They had admitted a computer glitch and asked if the dealer ever got back to me. I was told it is it was independently owned. The Hyundai representative offered me a gift card. I obviously won't be using at Matthews Hyundai in schdy! More

Was the first time I bought my vechicle in for service at Matthew’s. Howard greeted me as soon as I walked into the service area and he was great. Called me with any updates and when I picked up my car demon Matthew’s. Howard greeted me as soon as I walked into the service area and he was great. Called me with any updates and when I picked up my car demonstrated excellent customer service. Experience was so good, if i purchase another Hyundai Palisade I will do to Matthew’s! More

I find the Service at Matthews is great. I have always been able to get an appointment when I wanted and pretty quick. The receptionist at the service desk is very lovely. I have always been able to get an appointment when I wanted and pretty quick. The receptionist at the service desk is very lovely. More