Corey Gibson | Page 2

Very helpful with finding good tired @ a good deal. Love my new tire's and ride is much better. Love my new tire's and ride is much better. More

by herbiedan.ks Verified Customer Verified Customer

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Brought my car in for some maintenance items and have the HVAC diagnosed for air distribution issues. It was diagnosed as a faulty module. It was replaced four times and it's still repaired. Now they tell me HVAC diagnosed for air distribution issues. It was diagnosed as a faulty module. It was replaced four times and it's still repaired. Now they tell me it needs a heater box for additional $2800 on top of the first $900. Poor communication from the beginning. Also, I had the trans serviced and it was overfilled and burping out of the filler neck. Worst dealership I have had experienced. More

by garykosiba Verified Customer Verified Customer

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I have purchased 2 vehicles from White's Ford and have had them do nearly all my service and maintenance on my vehicles. I have had no problems until now. I had a really bad experience with my latest visi had them do nearly all my service and maintenance on my vehicles. I have had no problems until now. I had a really bad experience with my latest visit, to the point that I will no longer give White's Ford any more of my business, because of Corey Gibson. Keep in mind, all the other techs have been great, and I thought I had built up a good repore with them. But when a company makes a mistake and blames the customer, I'm out. All over a quart of transmission fluid. I took my Ford F150 Lariat PowerBoost (it's the hybrid version) in for service and I was at the 96k mile mark. I told them to go ahead and perform the 100k mile service. I also included a transmission flush. This was my mistake. After the service was complete, my truck began shifting horribly. It would clank when downshifting from 10 to 9, it would shudder when downshifting from 8 to 6, etc. It would make a loud clank when up shifting in the middle gears to the point that passengers would say, "What was that?!". I called the service desk, and Corey, who was not normally in that department answered. He was a salesman last time I was there. Corey told me they would look at it. I told him this all started after the transmission flush and asked if they changed the filter on those. Nope, I was told, they are a sealed system. I took it back in and they called when they completed a diagnostic. He concluded that the transmission needed a "re-learn" procedure. I mentioned that if that was the case, why didn't they do it at the beginning, after all, this all started after the service. I thought they should cover this, seeing it was working fine before I brought it in. He argued with me that the tech had time in the diagnostic and that I would be charged for the hour regardless of whether I had the "re-learn" procedure done. I told them to go ahead, since I would have to pay anyway. After the "re-learn" procedure, the transmission did not improve at all, in fact, it got worse. I decided to take it to Jim's Transmission for a second opinion. They determined that the transmission was low a whole quart of transmission fluid. They serviced the transmission for me and it has been shifting and running like a dream ever since. So, I won't go back to White's Ford, again, for anything. More

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Service was performed as expected. Also diagnosed a leak problem with fair pricing. We will be back. Also diagnosed a leak problem with fair pricing. We will be back. More

by Elton Verified Customer Verified Customer

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Corey was attentive. He was efficient. He was knowledgeable. He was polite and and had a pleasant demeanor despite a position that can be demanding I'm sure. He was efficient. He was knowledgeable. He was polite and and had a pleasant demeanor despite a position that can be demanding I'm sure. More

by Steveferris Verified Customer Verified Customer

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Did not get a call back when my vehicle was complete as I requested. Dropped off before 10am which I was scheduled for new tires and an alignment. Checked later that afternoon about 3pm and I was told they w requested. Dropped off before 10am which I was scheduled for new tires and an alignment. Checked later that afternoon about 3pm and I was told they were taking it off the rack now and it would be ready in about 20 minutes but never received a call . When I called later the service was already closed . Then I called at 10 am the next day and they said yes it is ready. I ask why I did not receive a call and they couldn't tell me why and apologized. Then after I picked up my truck I seen that someone with muddy feet had gotten in and out of my truck. I had an appointment or I would have went back in to bring it to somebody's attention. It was not the way it was when I dropped it off. Work that was done seems to done correctly. More

by dkc1260 Verified Customer Verified Customer

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Amazing customer service, very kind, caring and fast service The entire staff was professional and thorough service The entire staff was professional and thorough More

by DesereeSeifried Verified Customer Verified Customer

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They have been very good all the years I have dealt with them. Good people! them. Good people! More

by bcsheneman Verified Customer Verified Customer

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Very reasonable No Hand It was very good good customer service and very helpful to me service and very helpful to me More

by Drnolan53 Verified Customer Verified Customer

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Friendly staff, convenient and you do excellent service! I have done business with Whites Ford for many years! I have done business with Whites Ford for many years! More

by JOKRIGGS Verified Customer Verified Customer

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