Auction Direct USA

Broken promises. Gas light their customers. Belittle newly acquired customers. Disgusting people in management. Stay far away from this place. Not a coincidence they Gas light their customers. Belittle newly acquired customers. Disgusting people in management. Stay far away from this place. Not a coincidence they are closing their location mid March 2024. Can't say that it isn't more deserved. More

I purchased a 2018 Subaru Impreza on 1/4/24. The car has been mostly great but from day 1 I noticed a burning smell. Turns out there was oil leaking and dripping on to the exhaust. I took it in The car has been mostly great but from day 1 I noticed a burning smell. Turns out there was oil leaking and dripping on to the exhaust. I took it in and they were unable to spot where the leak was coming from. They put a dye in the oil to help locate after I drove a bit more. I returned today and after some assistance from myself finally noticed where the leak was originating from. Turns out it was leaking from the timing cover. They told me they would not do anything because Subaru has a “TSB” for it, which Auction Direct claims that makes it a “preventative maintenance” issue and therefore not covered in the dealer warranty. I did speak with a Subaru tech advisor and an independent mechanic that both said all a TSB does it help a tech identify the issue quicker. The Auction Direct tech also acknowledged that there’s oil leaking in his write up, but still refuses to take care of it. For a car I’ve owned for just about three weeks and the problem obviously existed prior to purchase. Also, oil leaks are definitely beyond common preventive maintenance. Not sure in what world an oil leak is akin to getting an oil change. Overall it’s just disappointing they wouldn’t help take care of an issue that obviously existed before selling and I initially brought it to their attention in the first week of owning. The service manager made it clear to use words to protect themselves against possible lemon law issues… we will see as two mechanics have told me oil leaking in any capacity is an issue not a preventative maintenance task. More

We had a great CX! We will refer both our friends and family to do business with Auto Direct! We will refer both our friends and family to do business with Auto Direct! More

*******BEWARE **** BUSINESS IS CLOSING per general manager Christina Merritt. They tried to rip me off for a down payment on a vehicle they do not have. I purchased a Corvette and found out they no lo manager Christina Merritt. They tried to rip me off for a down payment on a vehicle they do not have. I purchased a Corvette and found out they no longer own the car to sell. I had to file a dispute with my bank to get my money back after I had a signed purchase agreement. More

Auction Direct presents a unique auto-purchasing experience to buyers who expect variety, expedience and professionalism. We are quite pleased with our purchase there and the superb services provid experience to buyers who expect variety, expedience and professionalism. We are quite pleased with our purchase there and the superb services provided by Todd and staff. More

Todd and Scott were very helpful! First car we looked at wasn’t what we wanted but the nissian we looked at caught my eye! Then we made that deal and took off with the car the same da First car we looked at wasn’t what we wanted but the nissian we looked at caught my eye! Then we made that deal and took off with the car the same day! More

Todd was friendly and knowledgeable. He was efficient and patient with us test driving 3 vehicles. His communication was on point as well. He was efficient and patient with us test driving 3 vehicles. His communication was on point as well. More

I worked with Todd about 7 or 8 years ago when I bought my 2nd pre-owned vehicle from Auction Direct. That experience was outstanding. So, when I needed to upgrade my wife's car, I reached out to Todd agai my 2nd pre-owned vehicle from Auction Direct. That experience was outstanding. So, when I needed to upgrade my wife's car, I reached out to Todd again. As luck would have it, the day I called Todd, he had just taken in a car that was perfectly suited to my needs and budget. We set up a test drive and within 4 days - that car was in my driveway. Not only did Todd go above and beyond for me (finding a work around to a DMV issue on my trade in title) - he worked the phones with my insurance company - twice - to make sure I had everything I needed. I'm not sure when I'll need, or want, another vehicle. But, if that day comes, I hope Todd is still working his magic at Auction Direct. 'Cause I'll be back for car #4. More

I have bought 4 card from AD and will continue to do so in the future However I have a few concerns and wanted a follow up . I bought it on Sep 22 I purchased undercoating and was told I would in the future However I have a few concerns and wanted a follow up . I bought it on Sep 22 I purchased undercoating and was told I would be called to set up an appointment and have not The vehicle was missing headrests which I was told would be ordered , I have not been updated I did contact my sales Rep directly and he said he would get back to me and had not More

Good Experience. Todd was great! We texted, emailed and called and got it done. He was very personable and sat and talked with us while we waited for DMV and pricing, Todd was great! We texted, emailed and called and got it done. He was very personable and sat and talked with us while we waited for DMV and pricing, More