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Cory Felix
61 Reviews
Dealership Experience
14 yrs, 3 mos
Industry Experience
14 yrs, 3 mos
Specialties & Trainings
MASTER CERTIFIED
CUSTOMER EXPERIENCE EXPERT
61 Reviews of Cory Felix
April 08, 2018
Car needed to be serviced The service received exceeded my expectations. I needed my car serviced and Felix provided detailed information and when my next servicing at 90K mile The service received exceeded my expectations. I needed my car serviced and Felix provided detailed information and when my next servicing at 90K miles would be done. More
by wrod90
Verified Customer
April 08, 2018
Very nice Greeted with a smile and how are you. Told where to pull up. Asked my name and reason for visit. Was my New Cars first check up. Only 2153 miles on it Greeted with a smile and how are you. Told where to pull up. Asked my name and reason for visit. Was my New Cars first check up. Only 2153 miles on it. Then he directed me where to go and wait. Very nice atmosphere. Was nice and clean; Saw Bart up in the "Bull Pen"; who over sees the other Salesmen. Always has a few kind words for me when I go in. This is the 2nd Mazda3 I have had. The other I only had a few weeks, totaled it before the first payment. All the Salesmen were very sympathetic as I was still pretty banged up from the Air Bag Blowing and Seat Belt. ( It was a freak accident; I was making a legal U-Turn and didn't clear the island; as I went over it, it threw the car out of control. Sort of spun me around. I slammed on the acclerater rather than the brake and hit a stop light at quite an impact. The rest is History. No broken bones; just bruises ad pride. More
by martha8420
April 06, 2018
Lack of updates for waiting customers When I checked with the maintenance guys, my car is already being washed at 12:10PM, that means the service has already been done. I was not able to g When I checked with the maintenance guys, my car is already being washed at 12:10PM, that means the service has already been done. I was not able to get checked out not until 1:00PM More
by SAINTAUGUSTINEUS
March 29, 2018
Takes too long Every time i come i always set up my apt online which is awesome my car is in the system. But why did it literally take 3 hours for my car JUST for an Every time i come i always set up my apt online which is awesome my car is in the system. But why did it literally take 3 hours for my car JUST for an oil change. I could have done it myself in 30 mins tops. I had an apt at 8:30 i didn’t get a text until 11:30 that it was complete. Literally my whole morning waisted on waiting. And it’s not the first time it’s everytime, i have to plan to get a simple oil change on my day off. Cory is nice but I’m sure it’s not his fault it took 3 hours cause he probably doesn’t do it. More
by hellokitty615
March 28, 2018
Great experience Very friendly & good customer service from beginning to end . Great shuttle service & friendly driver very attentive. I will definitely refer a friend Very friendly & good customer service from beginning to end . Great shuttle service & friendly driver very attentive. I will definitely refer a friend. Keep up the great customer service Mazda!! More
by romeroh74
March 09, 2018
Cory Felix Rocks! I couldn't be more pleased with the service I received from Cory. He truly goes above and beyond in such a genuine manner. That kind of customer servi I couldn't be more pleased with the service I received from Cory. He truly goes above and beyond in such a genuine manner. That kind of customer service is rare and he deserves to be acknowledged from management as he sets the bar high for other employees to follow. He definitely keeps me coming back! More
by mportillo
March 09, 2018
Awesome customer service! Great service! They worked me in and washed my car!!! Honored the free oil change and tire rotation I was promised at purchase. I would highly recomme Great service! They worked me in and washed my car!!! Honored the free oil change and tire rotation I was promised at purchase. I would highly recommend Mazda of Bakersfield. More
by School67!
March 08, 2018
Mazda is the Best Service Dept in Bakersfield Can’t say enough good things about the Mazda Deslership in Bakersfield! Very friendly, reliable and professional service in their car service departm Can’t say enough good things about the Mazda Deslership in Bakersfield! Very friendly, reliable and professional service in their car service department. Cory Felix has been especially helpful and professional. I know he will take good care of my car! I am thankful for him and am always treated so well on every visit. Also the girls in the reception area are very kind ! More
by Joyce
March 08, 2018
Amazing Best customer service! The staff was very friendly and provided amazing customer service! I definitely recommended, will be coming back for my next Best customer service! The staff was very friendly and provided amazing customer service! I definitely recommended, will be coming back for my next oil change. More
by GOROZZO6
February 27, 2018
Good quality, no frills service center. I have been getting Mazda service here for nearly a decade. They don't have a fancy lobby with lattes or detail your car every time but the quality a I have been getting Mazda service here for nearly a decade. They don't have a fancy lobby with lattes or detail your car every time but the quality and speed of the service for Mazdas is very good and the price is reasonable. More
by Chauncey
Other Employees Tagged: Aldo Garcia-Gonzales
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