Courtney Wilson | Page 12

Front Brakes Had front brake pads replaced, rotors turned. Brake fluid replaced. Had to return to the service center shortly after leaving. Front brakes wer Had front brake pads replaced, rotors turned. Brake fluid replaced. Had to return to the service center shortly after leaving. Front brakes were roaring, technician had to turn rotors again, said to machine was not working properly. Technician had to repair machine and re-turn rotors. My concern is since rotors had to be turned twice, next time I need brakes. I’ll probably have to buy new rotors. Where if the rotors were only turned once, if machine was working probably. I would have at least one more turn on the rotors, before the rotors are to thin to turn again. More

by colemand Verified Customer Verified Customer

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Best Service Dept in Bham Absolutely great customer service provided! I felt like I was VIP & didn’t have to worry about anything. The guys really took care of my vehicle & ga Absolutely great customer service provided! I felt like I was VIP & didn’t have to worry about anything. The guys really took care of my vehicle & gave me confidence in their abilities. More

by Drill Sergeant Verified Customer Verified Customer

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The customer service was great. The team members show that they care about you. They are detailed in explaining your visit. They make sure you understand what jobs they performed. The team members show that they care about you. They are detailed in explaining your visit. They make sure you understand what jobs they performed. More

by nekeyag Verified Customer Verified Customer

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Very professional and professant The Staff was very professional and had a positive attitude which sometimes means a lot when you've had a long day already. A smile 😃 can brighten a The Staff was very professional and had a positive attitude which sometimes means a lot when you've had a long day already. A smile 😃 can brighten a person's day. More

by RMURPHY189 Verified Customer Verified Customer

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It was okay They were very polite and handle everything with care but there was only one negative about my experience and it was the fact that the "no cooling" cl They were very polite and handle everything with care but there was only one negative about my experience and it was the fact that the "no cooling" cluase was not properly explained to me prior to me signing the contract. More

by Demetriccrosby Verified Customer Verified Customer

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Staff was professional and prompt Good customer service. They were very professional and prompt and I was able to relax in waiting area comfortably while waiting on my car to be servic Good customer service. They were very professional and prompt and I was able to relax in waiting area comfortably while waiting on my car to be serviced. I am so thankful for kind people More

by RMURPHY189 Verified Customer Verified Customer

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TERRIBLE It took me 3 trips to get a window replaced. I called on September 13 and spok with Courtney who ordered my window and was cery profesaional. Had an a It took me 3 trips to get a window replaced. I called on September 13 and spok with Courtney who ordered my window and was cery profesaional. Had an appt the following day on Saturday September 14 with Amanda. Then was told by Amanda they wouldn’t be able to get me and and to come back on Momday and she would give me a loaner vehicle and put the window under my manufacturers warranty. That was a LIE. Then was told by the service manager Scott Fuller that I would have to pay upfront and be reimbursed by my insurance because they did not have a collision center. Scott quoted me $580.50. I left and went back the next day at 9 a.m. and they repaired the window quickly, however the bill was ove $600.00. When I told them what I was quoted by Scott Fuller they corrected the bill like I had a coupon. Nothing was handled professionally and I will NOT go back to that dealer. More

by Shelley Luna Verified Customer Verified Customer

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Great People The people here are absolutely wonderful. The service department was absolutely wonderful with my vehicle and got me taken care of quickly and efficie The people here are absolutely wonderful. The service department was absolutely wonderful with my vehicle and got me taken care of quickly and efficiently. I absolutely love this place and would recommend to my friends and family. More

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New tires and oil change The service lady could not have been nicer. Kept me informed during the wait. Gave me a good deal on the oil change since there had been a misundersta The service lady could not have been nicer. Kept me informed during the wait. Gave me a good deal on the oil change since there had been a misunderstanding. More

by JBISC1977 Verified Customer Verified Customer

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Service Rear brake pads replaced, rotors turned Oil and filter changed Multi point inspection Complimentary car wash Free coffee, snacks, and water in w Rear brake pads replaced, rotors turned Oil and filter changed Multi point inspection Complimentary car wash Free coffee, snacks, and water in waiting room WIFI didn’t work though More

by bland0 Verified Customer Verified Customer

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