Craig Beach
Craig Beach at NYE Volkswagen

Craig Beach

Parts Advisor

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.7
11 Reviews
4.7

11 Reviews

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11 Reviews of Craig Beach

February 06, 2026

Dealership Rating
Employee Rating

The check in person Tina was excellent and I’d rate her 4,5 stars but as for staff, not so great. I was not greeted or acknowledged as other customers were and it showed. Even if I didn’t have a tragedy oc More

by Katherinejean57
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tina Ceklovsky

Feb 11, 2026

NYE Volkswagen responded

We value and appreciate your business, Katherine. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

October 06, 2025

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Employee Rating

Excellent service-got my Touareg in very quickly and everyone was very knowledgeable and friendly to deal with. More

by PHOTOLADY2
Service Price Transparency
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Recommend Dealer
Yes
Oct 09, 2025

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 25, 2025

Dealership Rating
Employee Rating

Great salesman he didn’t have the information he went to find out for me More

by MJAYBEERS
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Recommend Dealer
Yes
Jun 10, 2025

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 10, 2025

Dealership Rating
Employee Rating

I could write all day. From Tammi’s constant communication to the fact she was pleasant . Professional , genuine. Took time to answer all my questions and worked with me to More

by MRENNIE2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Jon Shapiro, Tina Ceklovsky, Tami Rickerson , Even the mechanics sending a video and explaining everything

May 14, 2025

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 16, 2025

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Very accommodating. Always help me when I need it. I do not care that they put my old battery in my hatch as It is too heavy for me to dispose of. More

by jfurney
Service Price Transparency
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Recommend Dealer
Yes

December 07, 2024

Dealership Rating
Employee Rating

Tina was great, got the part I needed and got it done same day. She kept me posted throughout the day and had to do some extra work to get the part for my car from another dealer. Thanks for everything More

by courtneycorigliano
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky

Dec 11, 2024

NYE Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 15, 2024

Dealership Rating
Employee Rating

I've been a customer this VW dealership for almost 20 years and 5 new vehicles, all of which I enjoyed having and driving! Even though it has changed ownership 3 time it has always been my choice, due to More

by GBOYD90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Shapiro

Sep 20, 2024

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 25, 2024

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Courteous kind. Happy. Always going the extra mile with never a bad attitude. Know what they’re doing More

by jen.boulanger12
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Recommend Dealer
Yes

Other Employees Tagged: Mike Memery, Jon Shapiro , Jim Guzzardo

May 29, 2024

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 16, 2024

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Employee Rating

I usually have a great experience but this time I did not, I'm sorry! More

by christyallborty1982
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Kelsey Hughes, Jon Shapiro , Jim Guzzardo

May 17, 2024

NYE Volkswagen responded

Christy. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

March 23, 2024

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Employee Rating

Great service and I was glad they opened early. 👍. I was able to go to work on time. More

by MARISLUVLY74
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kelsey Hughes

Mar 26, 2024

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

1

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