Craig Beran | Page 2

Craig is friendly, helpful and honest. He has provided very good service and provided warranty information on battery. He also provided good and professional advice. very good service and provided warranty information on battery. He also provided good and professional advice. More

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Craig at the Service Dept is great! Always helpful, Knowledgeable and honest. He is Always prepared with my cars warranty info and gives good advice and recommendations. Knowledgeable and honest. He is Always prepared with my cars warranty info and gives good advice and recommendations. More

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I have been a LIndsay Cadillac customer since 1980 - sales and service. I have always been pleased. Everything at LIndsay is professional with no complaints.. sales and service. I have always been pleased. Everything at LIndsay is professional with no complaints.. More

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Lindsay service is tops! A very professional staff with knowledgeable service advisors and technicians. Great facilities in a good location in Alexandria. They communicate with the customer throughout the knowledgeable service advisors and technicians. Great facilities in a good location in Alexandria. They communicate with the customer throughout the visit. More

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The purpose of my visit was for my first maintenance check up. I arrived shortly before my 10am appointment and was greeted with a friendly hello and smile. I was immediately ushered to Mr. Craig who check up. I arrived shortly before my 10am appointment and was greeted with a friendly hello and smile. I was immediately ushered to Mr. Craig who checked me in. My Craig was very friendly, professional, and expedient in completing the necessary check-in documents. After which, he escorted me to the customer waiting room. When the service on my car was complete, he collected me from the customer waiting room, at which time he provided me with an answer to the concern I had about a noise I heard when turning the wheel to the right, which eased my mind. Then he escorted me to my car and bid me a fond farewell until next year. Overall, I found my first service experience to be gratifying. More

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Was very pleased how Craig Beran help me solve my car issues. Appreciate the loaner car too!! Appreciate how Cadillac gave help on very expensive repair. issues. Appreciate the loaner car too!! Appreciate how Cadillac gave help on very expensive repair. More

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These folks always do the best job. I will never take my Cadillac anywhere else. I have been coming here for 10 years. They are always fair, honest and reasonable. Kudos to the service manager who has manag Cadillac anywhere else. I have been coming here for 10 years. They are always fair, honest and reasonable. Kudos to the service manager who has managed to keep their team running super smoothly for as long as I have been a customer. More

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Fantastic Service; Awesome Dealer! A++ Lindsay Cadillac in Alexandria is always a phenomenal experience. Gino is always well-informed about the needs of my vehicle. He provides me honest op Lindsay Cadillac in Alexandria is always a phenomenal experience. Gino is always well-informed about the needs of my vehicle. He provides me honest opinions on what I should fix now and what I can afford to fix at a later session. With my vehicle, I purchased a service plan through the dealer and he always lets me know ahead of time if a particular recommendation will not be covered (most of the time, everything is covered). More

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Go elsewhere I came into the service center and was greeted by kenia. She said they did not have my appointment because I did it online and proceeded to tell me I I came into the service center and was greeted by kenia. She said they did not have my appointment because I did it online and proceeded to tell me I should have called even tho she knows it’s more of a hassle. Wrong answer. This is the second time I made an appointment online and it not be there. Either don’t allow online appointments or fix it. I had confirmations and everything. Then she also told me they didn’t have any loaners available. Which ended up being a lie. So this encounter started off bad. Craig took over and even though he was supposed to be off he helped and started to smooth things back over and even got me a loaner which supposedly did not exist 5 minutes earlier. Craig started to restore my faith in the dealership which was good as I’m in the search for a new car. Well that faith was short lived. As I was waiting for my loaner car at the loaner desk the service manager (I assume because he had a desk that overlooked everyone and was behind glass doors that weren’t shut). He called Craig into his office and began to berate him because he took care of a previous customers tire issue and the manager laid into him about it. He asked Craig how he got to the decision to replace this tire and all that kind of stuff. It was completely inappropriate to berate an employee in front of customers. That is a sign of a poor leader. and it started to ruin my view of this dealership. Then the manager asked Craig “is the big burly guy the loaner guy?” First off that’s completely rude and inappropriate. I may be a heavy guy but saying anything inappropriate to describe a person, especially a customer, is just wrong and hurtful. I will not spend another penny at this dealer which is sad because I am in the market for a new car. Then when I came back to pick up my car kenia decided to answer the phone while I was standing there and proceeded to tell that customer that they will not work on her vehicle even tho the lady bought it there. Supposedly it was too old but kenia was not good at handling the call especially while I stood there waiting. Completely bad experience. Won’t be back. More

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Service Great polite and dependable people. Listens to the problems and makes a conclusion were the customer feels comfortable. Very considerate of your time Great polite and dependable people. Listens to the problems and makes a conclusion were the customer feels comfortable. Very considerate of your time and overall happiness. More

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