My overall experience was great.
My salesman was very informative and helpful throughout the process. The used car manager on the other hand was absolutely horrible. He was rude and
My salesman was very informative and helpful throughout the process. The used car manager on the other hand was absolutely horrible. He was rude and treated my wife and I horribly. I will not be returning to Taylor until he is gone. I will take my business elsewhere. I also want to thank Damien in service for taking very good care of me when I came in for my recall!
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by Anthony
Dec 17, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for taking the time to share your feedback. We’re thrilled to hear that your salesman provided helpful and informative service throughout your car-buying process, and that Damien in our service department made sure your recall experience went smoothly. We’ll make sure to share your kind words with both of them!
At Taylor Chrysler Dodge Jeep Ram, we strive to treat every customer with the respect and care they deserve, and it’s clear that we fell short in this instance. Your concerns are being taken very seriously, and we will address this internally to ensure a better experience moving forward.
We value your business and hope you might give us another chance in the future to provide the exceptional service you expect and deserve. If there’s anything further we can do to make this right, please don’t hesitate to contact us directly at 815-935-7900.
Thank you again for your feedback, as it helps us improve.
Brandon and Craig were both great to deal with.
Definetly one of the best vehicle purchasing experiences I have had.
Definetly one of the best vehicle purchasing experiences I have had.
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by K3fisher
Other Employees Tagged:
Brandon Scroggins
Dec 07, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you so much for sharing your experience with us! We're thrilled to hear that Brandon and Craig provided you with one of the best vehicle purchasing experiences you've ever had. Our team at Taylor Chrysler Dodge Jeep Ram in Bourbonnais, IL, strives to make every visit as smooth and enjoyable as possible. If there's anything else we can do for you, don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again in the future!
Brandon helped my husband find a jeep grand cherokee with
very very low miles with a deal we couldnt pass up. He made the transaction easy and quick! I would highly recommend using him to buy a car from. Tha
very very low miles with a deal we couldnt pass up. He made the transaction easy and quick! I would highly recommend using him to buy a car from. Thanks Brandon!
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by egilmore
Other Employees Tagged:
Brandon Scroggins
Nov 14, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you so much for sharing your experience with us! We're thrilled to hear that Brandon made your Jeep Grand Cherokee purchase easy and seamless. At Taylor Chrysler Dodge Jeep Ram in Bourbonnais, IL, our team is dedicated to helping customers like you find the perfect vehicle at an unbeatable price. Your recommendation means a lot, and we’re so glad Brandon could assist you with a smooth transaction. Enjoy your new Grand Cherokee, and if you or your husband ever need further assistance, please don’t hesitate to reach out. Safe travels, and thank you again for choosing us!
Dylan was very patient and understanding.
He stayed well past closing hours to make sure we got what we needed at a price we could afford.
He stayed well past closing hours to make sure we got what we needed at a price we could afford.
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by Gustavo Andrade
Other Employees Tagged:
Cody Knapczyk, Dylan Miller, Freddy Serna
Nov 08, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you so much for sharing your experience! We’re thrilled to hear that Dylan went above and beyond to assist you, staying past closing hours to ensure you found the perfect vehicle at an affordable price. At Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois, our team is committed to providing outstanding customer service and helping you make confident choices in your car-buying journey. We appreciate your kind words and look forward to serving you again in the future. Safe travels in your new vehicle!
It was a great experience buying a car from Taylor CDJR.
The overall experience was the best I’ve had buying a new car. It was the fastest and most upfront With Options and flexibility To get the deal done.
The overall experience was the best I’ve had buying a new car. It was the fastest and most upfront With Options and flexibility To get the deal done. Jessica, who initiated contact was wonderful and Brandon was awesome from the first text And Got answers to all my questions. He really made it easy to know what the car value was and worked with me on my trade-in. Highly recommend Brandon if you go to there to get a new car or used car, good guy. Cody, the finance professional laid out everything nice and clear. Tori helped to set up the app and made sure that I didn’t have any questions about the vehicle. I would highly recommend purchasing your vehicle at Taylor CDJR.
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by Billj9313
Other Employees Tagged:
Victoria Ewers, Cody Knapczyk, Jessica Parker, Brandon Scroggins
Nov 04, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience at Taylor Chrysler Dodge Jeep Ram here in Bourbonnais, Illinois. It’s wonderful to know that Jessica and Brandon were able to provide you with a smooth and transparent buying process, answering all your questions and helping with your trade-in. We're glad Cody could clarify the financing details, and that Tori helped set up your app to make everything easy. We’re grateful for your high recommendation and are excited to continue being your trusted choice for both new and used vehicles. Enjoy your new car, and thank you for choosing Taylor CDJR!
This local dealership has great inventory, accommodating
hours, awesome deals and the most wonderful employees. Brandon Scroggins was who helped me buy my new vehicle and I never felt pressured or coaxed in
hours, awesome deals and the most wonderful employees. Brandon Scroggins was who helped me buy my new vehicle and I never felt pressured or coaxed into anything. I told him exactly what I was looking for and he made it happen. I’d recommend anyone looking for a new car to go see Brandon at Taylor Chrysler Dodge Jeep Ram!
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by Sarcamar2
Other Employees Tagged:
Brandon Scroggins
Oct 31, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for sharing your fantastic experience with us at Taylor Chrysler Dodge Jeep Ram! We're thrilled to hear that our inventory, flexible hours, and great deals made a difference for you. Brandon Scroggins takes pride in providing a pressure-free and personalized car-buying experience, and we're so glad he was able to find the perfect vehicle for you. Your recommendation means a lot to us! If you ever need assistance or have questions about your new vehicle, please feel free to reach out. Thanks again for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois – we look forward to serving you again in the future!
Everyone at Taylor was friendly and helpful.
I have bought a number of cars and this was the quickest, easiest process ever. The dealership is well maintained, clean and inviting. Brandon was ve
I have bought a number of cars and this was the quickest, easiest process ever. The dealership is well maintained, clean and inviting. Brandon was very helpful and personable. He made the whole process very simple. Craig in finance was very thorough in his explanation of everything. I appreciate everything they did to make this process simple and painless.
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by jregnier
Other Employees Tagged:
Brandon Scroggins
Oct 28, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you so much for the wonderful review! We’re thrilled to hear you had such a smooth, easy car-buying experience at Taylor Chrysler Dodge Jeep Ram in Bourbonnais, IL. Our team works hard to make every visit quick, friendly, and straightforward, so we're glad Brandon and Craig could make the process seamless for you. We’re proud to keep our dealership well-maintained and inviting for customers like you, and it’s rewarding to know you appreciated the effort. Thank you again for choosing us, and we look forward to assisting you with any future automotive needs!
No pressure dealership!
From Brandon (saleman) to Craig (Finance) everything went so smoothly. Thank you! I highly recommend.
From Brandon (saleman) to Craig (Finance) everything went so smoothly. Thank you! I highly recommend.
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by m_mcdonald_441
Other Employees Tagged:
Joe Clark, Brandon Scroggins
Oct 24, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for sharing your positive experience at Taylor Chrysler Dodge Jeep Ram, and for highlighting both Brandon and Craig! We're thrilled to hear that you enjoyed our no-pressure approach and that the process went smoothly for you. Your recommendation means a lot to us, and we're always here to help if you need anything in the future. We hope you love your new vehicle! If you have any questions, feel free to reach out. Thank you again for choosing Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois!
Always have went to Taylor for our vehicles and they are
always trying their hardest to make the right deal that fits you.
always trying their hardest to make the right deal that fits you.
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by Okottkamp
Other Employees Tagged:
Jim Crosswell, Dylan Miller
Oct 22, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you so much for your continued loyalty to Taylor Chrysler Dodge Jeep Ram! We're thrilled to hear that you've had consistently great experiences with our team in Bourbonnais, and that we've been able to help you find the right deals that suit your needs. Customer satisfaction is our top priority, and we’re committed to providing the best service and vehicle selection possible. If you ever need anything else or have any questions about your vehicle, don’t hesitate to reach out. We look forward to assisting you with your next Chrysler, Dodge, Jeep, or Ram vehicle!
Great service from Brandon Scroggins and Craig in
financing! Quick and easy deal to get the truck we wanted!
financing! Quick and easy deal to get the truck we wanted!
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by turkk1974
Other Employees Tagged:
Brandon Scroggins
Oct 21, 2024 -
Taylor Chrysler Dodge Jeep Ram responded
Thank you for the awesome review! We're thrilled to hear that Brandon Scroggins and Craig from our financing team provided you with excellent service. It's great to know the process was quick and easy, and that you were able to drive off in the truck you wanted! We always strive to make the car-buying experience smooth and hassle-free for our customers at Taylor Chrysler Dodge Jeep Ram in Bourbonnais, IL. If you ever need anything in the future, don't hesitate to reach out—enjoy your new truck!
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