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Craig Fournier

Overview Reviews (273) Inventory (286)

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Craig Fournier

Service Advisor

Liberty Mazda

91 W Service Rd
Hartford, CT 06120

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4.9

273 Reviews

Overview Reviews (273) Inventory (286)

4.9

273 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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273 Reviews of Craig Fournier

November 10, 2026

Dealership Rating

Employee Rating

My only complaint with the dealership is that it took 4 weeks to get an appointment. weeks to get an appointment. More

by LIZSAUNDERS001

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Nov 12, 2026 -

Liberty Mazda responded

Thanks for sharing about your experience with Liberty Mazda. We appreciate your business and hope to see you again soon!

November 03, 2026

Dealership Rating

Employee Rating

Best dealership to take your car. Nice people, answer any question you want. And they take care of your car fast and take videos. The best dealership. Nice people, answer any question you want. And they take care of your car fast and take videos. The best dealership. More

by fluval9926

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Nov 04, 2026 -

Liberty Mazda responded

Your kind words about our team's helpful answers and service videos mean a lot to us. We're glad the service on your Mazda CX-5 was handled promptly.

November 03, 2026

Dealership Rating

Employee Rating

Had a good experience while there. It is hard to estimate how many miles will be used when appointment has to be made a month before a oil change. It is hard to estimate how many miles will be used when appointment has to be made a month before a oil change. More

by MZEN40

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Nov 04, 2026 -

Liberty Mazda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

November 02, 2026

Dealership Rating

Employee Rating

He is very nice and suggest the best options as a customer needed Craig is more responsible and listen to the problems and suggest with multiple options to choose. he is also friendly too customer needed Craig is more responsible and listen to the problems and suggest with multiple options to choose. he is also friendly too More

by RIKYSMILE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Nov 03, 2026 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 22, 2026

Dealership Rating

Employee Rating

Craig is always responsive and helpful. Jason is also great to work with. Thank you! Jason is also great to work with. Thank you! More

by MKORN1216

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Oct 22, 2026 -

Liberty Mazda responded

Your praise for Craig’s prompt support and our team’s assistance means a great deal to our service department. We’re happy the service on your Mazda CX-5 went well.

October 09, 2026

Dealership Rating

Employee Rating

Always professional friendly staff; clean comfortable waiting area; excellent communication throughout the service! Five stars ?? waiting area; excellent communication throughout the service! Five stars ?? More

by TGOOGS44

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Oct 09, 2026 -

Liberty Mazda responded

Knowing you found our staff professional and our waiting area comfortable is rewarding. Our team is pleased we could keep you informed throughout the service on your CX-5.

September 21, 2026

Dealership Rating

Employee Rating

Professional people. Very clean shop. Outstanding service, they took my car for the service in a timely manner, sent me a video of the walkthrough of my car, showed every Very clean shop. Outstanding service, they took my car for the service in a timely manner, sent me a video of the walkthrough of my car, showed everything that I needed see. More

by INNA2ROBERT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Sep 21, 2026 -

Liberty Mazda responded

Your comments about our team’s professionalism and the shop’s cleanliness underscore our commitment to quality. We’re glad the service on your Mazda CX-50 was prompt and that the video walkthrough gave you clarity on every detail. Hearing that our service was outstanding means a lot to us.

September 17, 2026

Dealership Rating

Employee Rating

Dedicated focus on customer service, differentiated by tailored attention and solutions to address each individual customer’s specific needs. tailored attention and solutions to address each individual customer’s specific needs. More

by ZIMZAM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jason Secor

Sep 17, 2026 -

Liberty Mazda responded

Personalized care is at the heart of our service department, especially when caring for your Mazda Mazda3. Knowing that our tailored attention and solutions met your needs is rewarding. Your kind words and five-star rating mean a great deal to our team.

September 15, 2026

Dealership Rating

Employee Rating

Craig was very informative and helpful. Took time even though he was busy. Thanks to him. Took time even though he was busy. Thanks to him. More

by kingwhistle1967

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Sep 16, 2026 -

Liberty Mazda responded

Knowing that Craig took the time to assist you even when he was busy is rewarding. Hearing you found our service on your Mazda CX-5 informative means a lot to our service team.

August 27, 2026

Dealership Rating

Employee Rating

They always treated me fairly I respect the company matter of fact I bought the car from the dealership and have been treated kindly ever since matter of fact I bought the car from the dealership and have been treated kindly ever since More

by DAVY7

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Craig Fournier

Aug 27, 2026 -

Liberty Mazda responded

Knowing that you’ve always felt treated fairly and kindly since purchasing your Mazda6 means a lot to us. We’re glad our service department could continue providing that level of care every time you bring your vehicle in.

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