Craig Fournier
Craig Fournier at Liberty Mazda

Craig Fournier | Page 16

Service Advisor

Liberty Mazda

91 W Service Rd
Hartford, CT 06120

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4.9
230 Reviews
4.9

230 Reviews

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230 Reviews of Craig Fournier

September 20, 2024

Dealership Rating
Employee Rating

Excellent service as always! We have 3 Mazdas and all of them get serviced at Liberty! Jason Secor is the nicest and most helpful Service Manager I have ever met. I would highly More

by roburb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman , Alana Alvarez, Bradley Coleman, Jason Secor

Sep 20, 2024

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with Jason and our team. We're glad to hear we delivered such a great experience!

September 01, 2024

Dealership Rating
Employee Rating

Service appointment on August 27th at Liberty Mazda. .. oil change and anything needed at this stage. I did need new struts and that was taken care of. Liberty Mazda has a highly professional service dep More

by Hazywoods
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2024

Liberty Mazda responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thanks for choosing Liberty Mazda. We look forward to having you as one of our valued customers for many more years to come!

August 26, 2024

Dealership Rating
Employee Rating

Excellent work habits very helpful and knowledgeable great staff Nick the salesman who sold me my car very gracious and helpful More

by keithwhitesr64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Liberty Mazda responded

Thank you, Keith, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 25, 2024

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Go in for an oil change and they always report that I need hundreds of dollars worth of additional work. More

by BETTY.PIETRAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 26, 2024

Liberty Mazda responded

Thank you for taking the time to share your thoughts on working with our team, Betty. We'll take your feedback into account for the future. If there's anything else we can do for you, please let us know.

August 10, 2024

Dealership Rating
Employee Rating

The Liberty Mazda service department has always done an amazing job servicing my vehicles over the past ten years. Job extremely well done! John Ploskonka Sergeant Major, United States Marine Corps, More

by JPNDC04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 11, 2024

Liberty Mazda responded

Thank you, John! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda. We look forward to having you as one of our valued customers for many more years to come!

August 09, 2024

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Employee Rating

Pleasant employees, salespeople -made making a large purchase very easy. I am a Manchester Mazda transplant and am very happy with the service at Liberty Mazda More

by HUEYFAN1
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Nolette , David Jones, Jude

Aug 10, 2024

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 07, 2024

Dealership Rating
Employee Rating

Excellent service, timeliness and cost. It was very easy to make a convenient appointment and everything was explicitly explained. More

by racheltrudell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alana Alvarez, Bradley Coleman

Aug 07, 2024

Liberty Mazda responded

Rachel, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

July 30, 2024

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Employee Rating

Have purchased two CX5’s from Liberty (2017 &2019). No issues with 2017. 2019 started having problems in 2023 and required complete engine replacement in 2024 with under 50,000 miles. Took too long for More

by THERIZ4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Secor

Jul 31, 2024

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

July 26, 2024

Dealership Rating
Employee Rating

Service Manager Craig Fournier needs to work on better customer service skills and providing accurate time frames for service to customers. More

by awrgrobbelaar
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2024

Liberty Mazda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

Jul 29, 2024

Liberty Mazda responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

July 11, 2024

Dealership Rating
Employee Rating

I received excellent service, everyone was very knowledgeable, helpful, and friendly. The shuttle service was nice also. More

by tcaron77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman , Alana Alvarez, Bradley Coleman

Jul 12, 2024

Liberty Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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