Craig Hersh | Page 2

Probably the most pathetic dealership I have ever dealt with. I purchased a vehicle from this location and had a mediocre at best, buying experience. Then not even 2 weeks after me purchasing the vehicle, with. I purchased a vehicle from this location and had a mediocre at best, buying experience. Then not even 2 weeks after me purchasing the vehicle, it started to overheat. I informed the dealer and they advised me to bring into their service center. after the vehicle sat for 3 days, I was told it was ready. The techs were unable replicate my issue (I informed them that the vehicle might be leaking coolant and it was showing low.) the vehicle was not ready due to incompetence. The techs could not get my breathalyzer device reset even though they were provided clear instructions by the manufacturer on how to bypass and reinstall it. This took an additional 5 days to get my vehicle back after constant pressuring for them to get this fixed. Once i received my vehicle, less than 2 days later it started overheating. At this point the dealership refused to help me address the issue and began trying to wash their hands of the issue. I was ignored, and received no calls back or responses to emails I sent. Once I finally did hear back, the sales manager Craig proceeded to condescend to me about the nature of a used, as- is vehicle and how his shop (a glorified jiffy lube) couldnt handle the issue. Not only did they ignore me and not check the leak out, they proceeded to blame me for the issue as if I was making it up. At no point were any of my requests unreasonable. I wanted them to simply fix the thermostat or fix the leak. They did neither and claimed they tried to work with me. Avoid this dealership. Avoid Craig Hirsch. Avoid The salesman by the name of Robert. Avoid Mel Ramos. Every chain in this transaction link is weak and will end up in headaches, frustrations, missed days at worked, missed money and many more negatives that far outweigh any benefit this sorry excuse for a dealership could ever give. More

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Craig and his team have always gone above and beyond to help me out . They have been nothing but professional and kind and that is not easy to find at car dealerships! help me out . They have been nothing but professional and kind and that is not easy to find at car dealerships! More

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Great great great service as always over the years from this store. I am a repeat customer because of their great team work, Much appreciated. this store. I am a repeat customer because of their great team work, Much appreciated. More

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Friendly atmosphere very helpful. Knowledge of vehicle excellent. spent the whole day making sure I knew everything about the vehicle I purchased. Great deal great service. Greg was an excellent represent excellent. spent the whole day making sure I knew everything about the vehicle I purchased. Great deal great service. Greg was an excellent representative of this company. More

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Always welcoming me whatever and whenever at here. Especially those who answering phone make things easier to connect getting things done. This was my third honda from here. Especially those who answering phone make things easier to connect getting things done. This was my third honda from here. More

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Everyone was wonderfully attentive. I truly recommend my salesman Doug. He understood exactly what I wanted and delivered excellent customer service! You can’t go wrong with this dealer! salesman Doug. He understood exactly what I wanted and delivered excellent customer service! You can’t go wrong with this dealer! More

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We’re pleased with our salesperson John K. He accommodate and waited for us till we finished signing the finance paper. Good customer relationship. He does not have to. and waited for us till we finished signing the finance paper. Good customer relationship. He does not have to. More

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Pleasant and professional Very friendly and accommodating. Very knowledgeable and efficient. Felt comfortable throughout the process. Helpful with replacing my misplaced title. Very friendly and accommodating. Very knowledgeable and efficient. Felt comfortable throughout the process. Helpful with replacing my misplaced title. Was able to complete my purchase in a timely manner More

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Great job! My Family and I just moved over to the Windward side. This was my first experience shopping at Windward Honda, and my seventh leased car from Honda My Family and I just moved over to the Windward side. This was my first experience shopping at Windward Honda, and my seventh leased car from Honda dealers. But this was by far the best experience I’ve ever had: the salesman, manager and finance staff made everything so seamless. I will definitely be back and recommend them to my friends. They made a believer out of me! More

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Car purchase Professional personnel. Excellent follow up. Costco car purchase program simplifies negotiation and purchase process. Salesperson extremely helpful Professional personnel. Excellent follow up. Costco car purchase program simplifies negotiation and purchase process. Salesperson extremely helpful in enabling delivery of car to residence on purchase day. More

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