Craig Orak | Page 2

Craig Orak makes me feel like an important guest at Wayzata Chevrolet. He listens patiently as I explain reasons for my visit, and he replies with clarification of my issues. I sign in agreement as the Wayzata Chevrolet. He listens patiently as I explain reasons for my visit, and he replies with clarification of my issues. I sign in agreement as the service team takes my keys. I notice Craig acknowledges every customer in line with the same respect, while maintaining focus on the customer in front of him. That’s quite a skill! That teamwork gives me confidence I’m in good hands at Wayzata Chevrolet. More

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Excellent service department. Mark and Craig are super! I have been their customer for over 20 years. Mark and Craig are super! I have been their customer for over 20 years. More

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I just bought a 2024 Trailblazer here. Great deal with a couple of expensive freebies thrown in. Thanks! Great deal with a couple of expensive freebies thrown in. Thanks! More

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Craig Orak was the service advisor who assisted me today. I could not have been happier with his knowledge, guidance, and patience with me. He made me feel welcome and FOR SURE made me want to continue comin I could not have been happier with his knowledge, guidance, and patience with me. He made me feel welcome and FOR SURE made me want to continue coming back. Thank you Craig for the great service! More

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On time and professional people . keep you informed and great waiting area. Happy with service keep you informed and great waiting area. Happy with service More

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Absolutely garbage service center. After two weeks of having my car in their body shop I complained; and then their body shop called me to ASK WHY MY CAR WAS THERE. You've had my vehic After two weeks of having my car in their body shop I complained; and then their body shop called me to ASK WHY MY CAR WAS THERE. You've had my vehicle for TWO WEEKS and you don't understand why my vehicle is there? You don't know what to do with it?! What you think this is for decoration?! Unbelievable. Wouldn't trust these fools to change my windshield wiper blades More

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I purchased a Chrysler Pacifica from their lot 3 days ago. My experience was good at first. The salesman Jack greeted me with ease, I told him the vehicle I was interested in, he pulled it and I took it ago. My experience was good at first. The salesman Jack greeted me with ease, I told him the vehicle I was interested in, he pulled it and I took it for a test drive. The vehicle handled well. Came back and I told him that if he can give me what I was looking for my trade car, than I would buy it. He got me what I was asking for my trade and went to work.....That's where things took a turn. I told Jack that I needed to be out within an hour, he said "no problem!". It took over 2 hours to get me out the door. I was already late to go to work AND the finance guy Kevin was rushing through the paperwork because he had to leave also. And you can also tell the serious level of professionalism (which they have 0) because Kevin kept answering personal phone calls while going through the paperwork with me! I mean seriously? You NEVER answer a personal phone call while dealing with a customer! I felt that it was more important for him to leave than my purchase. On top of it all, the sale price listed on the vehicle isn't what I ended up paying! This dealership likes to add things to their fleet of cars and expect for the customer to pay for them regardless if the customer agrees or not. They added this shadow mark, rust protection and the silver package to the vehicle prior to listing it for sale. Jack (the sales guy) never disclosed to me that this was done, Kevin (the finance guy) mentioned to me, but because everything was going very fast, he didnt explained what that was. I reviewed the paperwork later that night and I noticed that they added $1200.00 worth of add ons to my sale price without my consent! I called the dealership the next day and spoke with Aaron and was told that they add those things to every vehicle and expect us to pay for it. How the xxxx does that make sense? It should be given to the customers for free since the dealership is deciding to add those things on in the first place or at least give your customers the choice, instead of forcing them down our throats! Aside from the fact that this vehicle, even though they claim it was serviced, the oil change meter was not reset, the two car fobs were given to me with low battery AND the tires are about a year or less from becoming completely bold, PLUS I found a dent on the back right side of the vehicle that was NOT fixed and it was poorly painted. It looks horrible! My 4 year old son, would have done a better job at painting it! This vehicle cost $36,000 (if you add the stuff the dealership added behind my back) I understand that this was a used vehicle, but how in the xxxx do you expect your customers to trust you and your judgement if you do shady xxxx like that behind close doors and claim the vehicle is in "good" standards when there is a clear and very visible dent on it! The General Manager Josh is a joke. He starts telling me that on their website, there is a disclaimer stating "this dealership reserves the right to add any and all features and accessories prior to selling the vehicle". I am yet to find said disclaimer. Telling me that I could return the vehicle, but it will cost me $1400.00 alone to return it and they won't return my trade in either. I told him about the oil change meter and he started telling me that Chrysler uses some sort of code to reset the meter. The guy is full of xxxx, because all it took is for ME and 2 minutes to figure out to go into the settings of the vehicle and follow the instructions to reset it. This type of ineptitude is beyond frustrating. Nevertheless, I won't be returning the vehicle, but I sure as xxxx know now, NEVER to do business with that shady xxx dealership again or any of its people and I sure hope that anyone who takes the time to read my review considers staying away from them, because all they'll end up doing is ripping you off. NEW UPDATE! After writing this review, Aaron Johnson calls me because he wants to talk to me about my review, I call him back on 8/23. He tells me that he read my review and that he "truly" wants to remedy my situation and "make me happy" So he asks, "What can we do to make you happy?" We talk about my review and I tell him "If your intentions are real and you are truly wanting to remedy my situation I want new tires and half the money you charged me behind my back" I asked for new tires because the tires that they claimed were "okay", no they are not okay, they are down to their last tread. Aaron, tells me "If I give you what you want, will you take the review down?" I tell him "I won't take it down, but I'll modify it and depending on what you can do, I'll adjust the star rating" He tells me "Let me see what I can do and I will call you back later today" This conversation happened exactly 9 days ago. Aaron or anyone from that dealership NEVER called me back. I have no interest in speaking with any of them at all. My review stands. WORSE DEALERSHIP EVER! More

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The worst experience in the service department today. Was looking for a bit of help and it was a no at every turn. After talking with salesman wonderful guy came up with some easy solutions. Will not get any looking for a bit of help and it was a no at every turn. After talking with salesman wonderful guy came up with some easy solutions. Will not get any service here again. You may want to remember you are there for the customers not the pay check. I would give the service department zero stars. Very disappointing. More

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I called to schedule an appointment on my drive from Northern Minnesota explains I am getting check engine warning lights and “service exhaust fluid system”. The service person found my vehicle in the Northern Minnesota explains I am getting check engine warning lights and “service exhaust fluid system”. The service person found my vehicle in the system. Scheduled appointment. Made ride arrangements. Drove to dealership to drop vehicle off. Representative in service department Looked up, asked if this was a diesel. Duh! I have a DEF fluid service warning and my speeds are limited. “Sorry, we cannot help you with that as our diesel mechanic is gone and we are not sure when he is coming back”. I’m sorry and suggesting another dealership is kind of weak. More

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Brandon was awesome!!!! I did not walk in there expecting to get approved. He already knew what I wanted based off my previous car!!! I was very happy with my purchase and he even made sure I got the rims. V to get approved. He already knew what I wanted based off my previous car!!! I was very happy with my purchase and he even made sure I got the rims. Very professional and I would recommend him to anyone! More

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