Craig Santandrea | Page 20

I’ve been coming here since I bought the car in 2013. I always get great & friendly services. If car wont be ready within an hour. I’m offered a shuttle ride back home. Makes getting the car fixed hassle f always get great & friendly services. If car wont be ready within an hour. I’m offered a shuttle ride back home. Makes getting the car fixed hassle free. Thanks for great customer service Craig Santandrea More

by andieg21 Verified Customer Verified Customer

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Great service and customer service Craig is always a pleasure to deal with. He is very pleasant, helpful and accommodating He goes out of his way to make sure that you are properly ta Craig is always a pleasure to deal with. He is very pleasant, helpful and accommodating He goes out of his way to make sure that you are properly taken care of.. More

by bjclinton8 Verified Customer Verified Customer

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Friendly and professional service staff. Wait time ran a little longer than expected for oil change and tire rotation and the waiting room is a little uncomfortable. But otherwise a satisfactory experience little longer than expected for oil change and tire rotation and the waiting room is a little uncomfortable. But otherwise a satisfactory experience More

by anthonyisabellasl Verified Customer Verified Customer

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Professional & friendly. Very satisfied!! Have been dealing with the previous owner since I believe 2002. very satisfied with all around service. This is first time since it has been Mohawk. T Have been dealing with the previous owner since I believe 2002. very satisfied with all around service. This is first time since it has been Mohawk. The service was excellent and glad to see all the friendly people still there!! More

by talbarelli Verified Customer Verified Customer

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My first visit under new ownership This visit was for an oil change. The 'time in' on my receipt was 9:23 on 12/27/2019. The time out is never indicated. I was at the dealership for ap This visit was for an oil change. The 'time in' on my receipt was 9:23 on 12/27/2019. The time out is never indicated. I was at the dealership for approximately 2 hours for an oil change! Two other customers in the waiting area indicated their displeasure at the length of time for their service. Jameson and Craig are always courteous and have the answers to my questions. Prior to my current 2007 Tahoe I owned a 1996 Suburban, both these vehicles have always been serviced a Northstar. It seems unreasonable for a routine oil change to take 2 hours and I wasn't the only dissatisfied person sitting in the waiting area. Since this was my first visit under the new ownership I will return, but if this is an indication of the type of service to be expected I will probably rethink any future visits. More

by jimmievitale Verified Customer Verified Customer

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Always the Best Experience! Graig in service is always on his game! He never disappoints as the service always great. As usual I was in and out in a short time and everything wor Graig in service is always on his game! He never disappoints as the service always great. As usual I was in and out in a short time and everything works... Great Job and a great experience..... More

by ETHOMAS50 Verified Customer Verified Customer

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It could be better It could be better, I have been having my truck serviced there since I bought it in 2011, unsure if I will keep having it serviced there now that it i It could be better, I have been having my truck serviced there since I bought it in 2011, unsure if I will keep having it serviced there now that it is Mohawk. It could be better. More

by DENNIS.LOBOSCO Verified Customer Verified Customer

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Dave has worked on my vehicles for 20 years know. He is honest and true to his work and always knows what is wrong. His many years of experience lead to proper assessments of all issues every time I bring honest and true to his work and always knows what is wrong. His many years of experience lead to proper assessments of all issues every time I bring my car in. Make sure to ask for Dave!! More

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Internet scheduling I Scheduled my appointment online and took the first available appointment (7:00am) and when I arrived I was told that techs do not arrive until 8. Th I Scheduled my appointment online and took the first available appointment (7:00am) and when I arrived I was told that techs do not arrive until 8. Thankfully as soon as the first tech arrived he was able to complete the oil change and recall but I think that it should be changed on the website so the individuals waiting for their car are not waiting more than an hour. I’m thankful that the tech arrived early and was able to get out within a timely manner. More

by Dubes89 Verified Customer Verified Customer

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Not happy Body shop replaced bumper and rear passenger side light fixture. The white light part on the left side wasn't working but was working before it went Body shop replaced bumper and rear passenger side light fixture. The white light part on the left side wasn't working but was working before it went in to get fixed. When I went in for inspection and them to "fix" the light, they said it was blown and replaced the bulb. The light is still not working. I will be bringing it back again when I can to see what the actual problem is. It worked before I got hit, worked while I was waiting to get repairs done and they put new bumper on and now it doesn't work. They've always been great to deal with, but I'm getting a little annoyed. I work 2 jobs and Saturdays are my only days off and I spent 3 hours there the last time waiting.. before that, I had a rental for 2 days.. More

by ddj1629 Verified Customer Verified Customer

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