Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Craig Santandrea
Craig Santandrea at Mohawk Chevrolet

Craig Santandrea | Page 21

Service Support

Mohawk Chevrolet

639 State Route 67
Ballston Spa, NY 12020

Contact Me
4.9
231 Reviews

Dealership Experience

15 yrs, 10 mos

Industry Experience

33 yrs, 11 mos

Languages Spoken

English English

4.9

231 Reviews

Write a Review

231 Reviews of Craig Santandrea

March 14, 2020

Dealership Rating
Employee Rating

quick fast service oil change price went up $7.00 since last oil change. I may have to go elsewhere next time (monro or warren tire. the end More

by rambos18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Charles

Report | Print
Mar 27, 2020

Mohawk Chevrolet responded

We are pleased to see you had a quick and fast service appointment. Thank you for your feedback and we take all feedback seriously.

March 13, 2020

Dealership Rating
Employee Rating

I had a very pleasant experience. Everyone was cordial and efficient. I was in and out quickly.everything was explained thoroughly. Would definitely recommend mohawk Chevy More

by lwarnjp25
Recommend Dealer
Yes
Report | Print
Mar 27, 2020

Mohawk Chevrolet responded

Thank you so much for sharing your experience with the community. We sincerely appreciate your business!

March 11, 2020

Dealership Rating
Employee Rating

Positive experience Service Adviser immediately returned my call and scheduled my vehicle for serve in conjunction with my work schedule. Upon arrival Craig checked me in More

by kgoodheart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Apr 06, 2020

Mohawk Chevrolet responded

Thanks for the feedback! We look forward to hopefully seeing you again soon!

March 01, 2020

Dealership Rating
Employee Rating

I have been dealing with Craig for many years now, and consider him to be a total professional and a great pleasure to deal with. He has always given me solid advice and recommendations as he has oversee More

by Steve Bulger
Recommend Dealer
Yes
Report | Print
Mar 05, 2020

Mohawk Chevrolet responded

Thank you so much Steve, for sharing your experience with the community! Wow 270,000 miles that amazing. Thank you for being a part of the Mohawk Chevrolet family.

February 27, 2020

Dealership Rating
Employee Rating

Service is absolutely HORRIBLE! No communication, takes weeks to do simple tasks. Service Manager has no clue what he is doing. Very poor customer service! More

by kstorm68
Recommend Dealer
No

Other Employees Tagged: Johnna Kennedy, Brian Peters

Report | Print
Feb 28, 2020

Mohawk Chevrolet responded

We are sorry to hear about your experience and we take all feedback seriously. We strive for 100% customer satisfaction not only in the vehicle you purchase but the process in which buy, purchase, and repair your vehicle. Please reach out to ngreklek@mohawkchevrolet.com so we can work to provide you with the Gold standard we strive for here at Mohawk Chevrolet.

Feb 29, 2020

kstorm68 responded

Your service department is in need of a serious overhaul. Starting from the top! These people have no clue how to do their job. No customer service skills at all. I read all the positive comments and I wish I had received even a 1/4th of that. I spent over $20k on a truck and my vehicle sat in your shop for 3 months to fix 2 issues. I have no idea why it took that long. Made no sense. I was told almost on a daily basis I would receive phone calls that I never received, Updates I never got. I spent hours during these months calling daily and going back and forth to try and get information on my truck from Craig. Most of the time I was told, "um I'm not sure what's going on, Let me check, Or were waiting on a part. This after I was told several other times all parts were ordered. This whole process was one of the most upsetting and frustrating situations I have ever been a part of. After meeting with the GM I was assured my vehicle would be a top priority and taken care of. 4 weeks later to try and fix a small vibration in the front end my truck was worse than when I had dropped it off only to be told by the Service Manager that " It is what it is" they were no longer going to work on my vehicle. It was costing too much money to fix. My response was I didn't ask them to spend money at all, I just wanted someone who knew what they were doing to work on my vehicle so I could have my truck back. Apparently that was not possible. I was then at that point forced (because I had no other option) to trade my truck in on another more expensive vehicle. I can honestly say that I am happy with my current vehicle so far however I should not have had to go through any of this. Absolutely unacceptable. I would not recommend the service department to put air in someone's tires let alone actually perform work on their vehicle and Brian the Service Manager should be promoted to Official car parker immediately! Your company has been in business for many years. It's obvious you are doing something right and I'm sure you know how to treat customers but for some reason, the ball was dropped in my case and many people ( Managers) at this location were aware of it. I don't understand why it was allowed to continue for as long as it did. Never in my 20 + years in the customer service business have I told a customer that it "Is what it is" when a product they spent their money on was broken. I have suffered almost 4 months of pure aggravation and needless stress and now 7 years of an added financial burden for no reason. I sure hope that this doesn't happen to anyone else and you guys get back to the positive comments that I've read. Thank you

February 26, 2020

Dealership Rating
Employee Rating

Needed service right away. Engine light came on and engine was hesitating on starts They took me right away and fixed the problem. Still under warranty. Win win! Thanks More

by brew.coll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Thieverge

Report | Print
Feb 26, 2020

Mohawk Chevrolet responded

Thank you so much for sharing your experience you had with Craig and Sarah. Thank you for being a part of the Mohawk Chevrolet Family.

February 25, 2020

Dealership Rating
Employee Rating

Great service! It was very easy to set appointment, drop off my vehicle and pick up was a breeze. I was called when the work was completed which was exactly what I had requested. More

by jbr2188
Recommend Dealer
Yes
Report | Print
Feb 28, 2020

Mohawk Chevrolet responded

Thank you for sharing your experience with Craig, we really appreciate it! Thank you for being a part of the Mohawk Chevrolet family.

February 16, 2020

Dealership Rating
Employee Rating

Did you forget me? One of the issues had was the "service Park assist" message. They determined a new wire harness was needed. Craig was to order it and get me back f More

by 2011 Avalanche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Feb 18, 2020

Mohawk Chevrolet responded

We are sorry to hear about your experience and we strive for 100% customer satisfaction not only in the vehicle you purchase but the process by which you purchase, service, and repair your vehicle. Please reach out to Brian Peters our Service Manager bpeters@mohawkchevrolet.com so we can work to get you customer service we strive for.

February 11, 2020

Dealership Rating
Employee Rating

Craig and Jamie are always very helpful!!! Friendly, explain things, keep you updated, professional, helpful, Super people! Never have issues with them-good to work with More

by hudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jameson McGuire

Report | Print
Feb 14, 2020

Mohawk Chevrolet responded

Thank you so much for sharing your experience and being a part of the Mohawk Chevrolet Family.

February 10, 2020

Dealership Rating
Employee Rating

Great Service & great Staff Super awesome appoint setter, Alyssa Corbett she made it easy and fit me in on a Saturday! I will be back again for my next oil change More

by Kmztoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Corbett

Report | Print
Feb 14, 2020

Mohawk Chevrolet responded

Thank you so much for sharing your experience with the community. We are grateful to have Alyssa on our team. Thank you for being a part of the Mohawk Chevrolet Family.

1
...
20
21
22
...
24

Dealership Inventory (536 Vehicles)

used 2024 Chrysler Pacifica car, priced at $20,475
2024 Chrysler Pacifica
used
Bright White Clearcoat exterior
Automatic
Front-wheel Drive
$20,475
View Details
new 2026 Chevrolet Colorado car, priced at $44,690
2026 Chevrolet Colorado
new
Summit White exterior
Automatic
Four-wheel Drive
$44,690
View Details
used 2024 Chevrolet Silverado 2500 car, priced at $71,974
2024 Chevrolet Silverado 2500
used
Summit White exterior
Automatic
Four-wheel Drive
$71,974
View Details
new 2026 Chevrolet TrailBlazer car, priced at $30,349
2026 Chevrolet TrailBlazer
new
Summit White exterior
Automatic
All-wheel Drive
$30,349
View Details
new 2026 Chevrolet Trax car
2026 Chevrolet Trax
new
Summit White exterior
Automatic
Front-wheel Drive
Not Priced
View Details
new 2026 Chevrolet Equinox car, priced at $35,763
2026 Chevrolet Equinox
new
Mosaic Black Metallic exterior
Automatic
All-wheel Drive
$35,763
View Details
View All Inventory