Cuauhetemoc Gonzalez

Worst dealership service experience I’ve ever had. I scheduled a 7:00 AM appointment for my truck’s 25,000-mile service, believing it was still covered under warranty. Unfortunately, I was informed I scheduled a 7:00 AM appointment for my truck’s 25,000-mile service, believing it was still covered under warranty. Unfortunately, I was informed that the warranty had expired due to time rather than mileage. As a result, I was quoted $80 just for an inspection and tire rotation, so I declined the service. However, my truck had an open recall for a software update, so I decided to stay and have that completed. A software update should have taken about an hour, but instead I waited at the dealership for nearly four hours. After about 2½ hours, I contacted my service advisor, Cuauhtemoc Gonzalez, for an update because I could clearly see my truck sitting in the parking lot untouched. He told me the technician had been working on it since 8:30 AM, which was difficult to believe given that my vehicle had not moved. Throughout the morning, communication was poor, and there was little sense of urgency in responding to my questions or keeping me informed. I was eventually told the truck would be ready by 11:00 AM. It was completed around 10:50 AM, and I was directed to the cashier. After checking out, the cashier told me it would be another 10 minutes before my truck was brought around. While I was waiting, I asked if I could briefly speak with the technician because I had a few legitimate questions regarding the recall and the service that had been performed. Instead of accommodating that request, the cashier contacted my service advisor, who informed her that I was not allowed to speak directly with the technician and that all questions had to go through him as the “middleman.” In all my years of having vehicles serviced, I have never been told I couldn’t speak directly with a technician when I had legitimate concerns about work performed on my vehicle. I also attempted to speak with the service advisor’s supervisor, but he was already occupied handling another customer’s complaint. To make matters worse, I was not given a copy of my service invoice after checking out. When I returned to request one, the cashier appeared annoyed by the request and handed it to me in a rude manner. I understand that this dealership has a large and busy service department, but being busy is not an excuse for poor communication, lack of transparency, or dismissive customer service. Customers deserve to be treated with respect and kept informed throughout the service process. Based on this experience, I will not return to this dealership for future service, and I cannot recommend it to family or friends. More

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best place to get your car and services, employee’s are nice and knowledgeable also will help you with everything you need nice and knowledgeable also will help you with everything you need More

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Great service! Temo provided the best customer service! And provided information for future service and how it worked. Temo provided the best customer service! And provided information for future service and how it worked. More

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I’ve always had great experiences here. From buying my car to getting maintenance done. Everyone is friendly and processes are quick. From buying my car to getting maintenance done. Everyone is friendly and processes are quick. More

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Great communication and explained everything in detail. Very satisfied with this dealership. Always happy to bring in my vehicle here for service. Very satisfied with this dealership. Always happy to bring in my vehicle here for service. More

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The team was great and they handled the service quickly. Great dealer to take your car to Great dealer to take your car to More

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Took my car for a schedule service. They only thing they did was to inspect the car and, according to the service person, they rotate the tires. The time they took to inspect the Card a They only thing they did was to inspect the car and, according to the service person, they rotate the tires. The time they took to inspect the Card and rotate the tires excessive. They have me waiting for 3 1/2 hours before I get my car out the dealer. Not Good , in my opinion.. I will no longer come back to Longo toyota for Car Service ever. More

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