Curtis Ford | Page 13

I had to take my Ford Fusion in for some repairs and get it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who it serviced....it was close to going over my 100,000 mile warranty and my car had been acting up. I had the pleasure of dealing with Curtis Ford who works at the service counter. Curtis went above and beyond any level of customer service I have ever encountered at a dealership. First off, he was extremely polite which is huge, secondly when the technician thought my car was finished Curtis took a look himself and noticed that there were still some issues with the car so he made sure they fixed what I believe was the engine mount block. He could have just said nothing and waited until my warranty expired and then I would have had to pay extra money. Curtis also arranged for a rental car for me to use while my car was being repaired. In addition, he was up front, honest and it was apparent that his goal was to make sure my car got taken care of. At the end of the day I ended up having to pay a little over $800.000 for some service issues not covered under my warranty but because of Curtis I also saved allot of money. I bought my fusion at the same dealership and from this point on I will be a customer for life at Apple Ford Columbia. Curtis should be running the whole service department in my opinion. The guy just flat out gets it. More

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The best part of my day was how easy it was to drop off my car this morning and know that everything would be done for me. Curtis Ford was extremely helpful and efficient. He communicated well and gave ext my car this morning and know that everything would be done for me. Curtis Ford was extremely helpful and efficient. He communicated well and gave extra effort to be sure that everything was taken care of for me. He went above and beyond in all parts of his job today. The customer service Curtis provided was exceptional - definitely above all expectations. More

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This was my first service experience with Apple Ford, and I will definitely return! Mr. Curtis Ford was an excellent service representative: professional, helpful, accommodating, knowledgable, and sincere. I will definitely return! Mr. Curtis Ford was an excellent service representative: professional, helpful, accommodating, knowledgable, and sincere. Great experience! More

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Curtis Ford was pleasant and professional throughout my entire service experience! Michelle came to speak with me personally about my repairs! Quality Service! I would highly recommend Apple Ford for their entire service experience! Michelle came to speak with me personally about my repairs! Quality Service! I would highly recommend Apple Ford for their service and knowledgable technician! More

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