Curtis Ford | Page 12

Exceptionally costumer service and an overall great experience. Wouldn't have bought my first car anywhere else. With their costumer for life deal there is no reason to go anywhere else. experience. Wouldn't have bought my first car anywhere else. With their costumer for life deal there is no reason to go anywhere else. More

Print

If you ever need service for your car, go see Curtis Ford.... I can’t say this enough. I bought the car from apple ford and had quite a bit of trouble with the sales department. So I was a bit apprehens Ford.... I can’t say this enough. I bought the car from apple ford and had quite a bit of trouble with the sales department. So I was a bit apprehensive when I had a rattle I took it to the service department and they set me up with Curtis Ford. Let me state that you can’t ask for a better experience. His customer service was top notch. When he called me to update me to the status of my car I didn’t feel like i was dealing with someone from the dealership I felt like i was talking to a friend who genuinely cared about both me and my car. There was several times where he sent it back because it wasn’t right and if it didn’t meet his high standards then it was unacceptable. When i did get my car back it had been detailed and looked down right amazing. Who would have thought that not having your car could be a pleasurable experience? Thanks to the fine customer service i received I must say for me it was. More

Print

I appreciated the fowardness and willingness to explain what was wrong with my car. I was also kept informed regarding the status of my vehicle. what was wrong with my car. I was also kept informed regarding the status of my vehicle. More

Print

Buying my car from Apple Ford was a great experience, but service there hasn't always been the smoothest. That said, I had an excellent experience with Curtis Ford for a mirror replacement this time around service there hasn't always been the smoothest. That said, I had an excellent experience with Curtis Ford for a mirror replacement this time around and working with him makes me considerably less hesitant to go back for future work that could just as easily be handled by good year. More

Print

We love our 2011 Explorer, but have had several unusual problems with the MyFord Touch and Synch systems. Our Apple Ford service experience in dealing with these issues has been outstanding. Most recen problems with the MyFord Touch and Synch systems. Our Apple Ford service experience in dealing with these issues has been outstanding. Most recently, I brought the car in without an appointment because we had hit a curb and one of the tires had a cut in the sidewall. There was also a recall campaign on the car. CURTIS FORD helped me out, got the recall done, and had the tire inspected, all in less time than expected. Of course, they could easily have told me the tire was unsafe, and I would have bought a new tire from the dealership. Instead, the inspector said the tire would pass state inspection and was safe to drive on. I was pleasantly shocked - these people have shown integrity in dealing with both my Ford Explorers. I would certainly recommend the Apple Ford service department. More

Print

Curtis Ford went out of his way to make sure that my vehicle's factory installed navigation based communication system was fully operational by summoning the appropriate installation technicians in a ti vehicle's factory installed navigation based communication system was fully operational by summoning the appropriate installation technicians in a timely manner, and then following up with the phone service tech-support operator to confirm we had everything installed and cross-checked operationally correct. Supporting him with this recommendation is not only the right thing to do, but a real pleasure. GREAT FOLKS at APPLE FORD... our 2d Vehicle with them. Can't get any better. More

Print

Amazing. Awesome. Class act,everyone at dealership. Wouldn't go anywhere else.. they always take ok excellent care of me.....will not go anywhere else. Wouldn't go anywhere else.. they always take ok excellent care of me.....will not go anywhere else. More

Print

From start to finish, Apple Ford was top notch. My two previous Ford purchases were through another local competitor, Bob Bell. I was in the market for a new GT500, and after spending over 100,000 at Bob previous Ford purchases were through another local competitor, Bob Bell. I was in the market for a new GT500, and after spending over 100,000 at Bob Bell, they still wanted to charge me a big markup (ADM) on the vehicle (special order). Apple, on the other hand, was fair up front, from the beginning, and did not charge me a ridiculous markup. Granted, many dealers do charge ADM on this vehicle, but there are those that don't and that are actually trying to earn your continued business. The order process was lengthy, almost 5 months, but this has nothing to do with the dealer - it depends upon Ford's build schedules. During that time, my salesman, Tom Greene was absolutely top notch in keeping in touch, listening to my frequent questions and requests, and especially when the car finally arrived, he was extremely accomodating. For this type of vehicle, that type of treatment really makes a big difference. I don't think I've had a smoother buying process. Apple was able to beat my requested rate (which I thought would be tough to do), and both Theresa Volz and Curtis Ford were both very helpful and professional in wrapping up the paperwork. I don't often take the time to write reviews, but I felt that these folks really deserved credit for such a good buying experience. Whether in the market for a special order, or an in stock purchase, I'd highly recommend you check with Apple Ford first! More

Print

Don is very friendly, and knowledgable. I have been to several financial institutions to get a fair interest rate, Don was able to secure a very favorable interest interest for a USED car. Don was able t several financial institutions to get a fair interest rate, Don was able to secure a very favorable interest interest for a USED car. Don was able to lowered my interest rate by more than half,of the lowest quote I got,lowering my monthly payment by over $70 per month. Thank you Don!!!! Also big shout out to Girard, Chad and Curtis for helping me out and making a great impression for my first time dealing with this dealership. More

Print

I have been a customer of Apple Ford for the past 3 years, and have unfortunately seen the customer service decrease each time I have come in. I have browsed the sales floor while waiting for service years, and have unfortunately seen the customer service decrease each time I have come in. I have browsed the sales floor while waiting for service on my Ford Focus, and it has seemed like no-one is interested in being there. The reception I have received to come in for an oil change/tire rotation has been poor at best, and they have had no consideration for my time- don't have a quick lane if it's 3 hrs for an oil change. But I am very happy with my 2 visits in the past month. I have encountered Curtis Ford both times, and he has not only been very knowledgeable (tire problem & bluetooth hookup), but does not seem like it's a bother to do his job(which I'm not even sure those 2 things applied to him, but it didn't seem to matter- the customer mattered first). His friendliness has given me hope that Apple Ford is headed back in the right direction. More

Print