Curtis McMicheaux | Page 9

Commendation of sales person. Exemplary in sales and customer care. During process he exhibited care and helpfulness to coworkers. Very professional band of knowledgeable. Especial Exemplary in sales and customer care. During process he exhibited care and helpfulness to coworkers. Very professional band of knowledgeable. Especially expressed by his ability to listen and accommodate my car purchase parameters. More

by segrettaw Verified Customer Verified Customer

Report | Print

Excellent Customer Care and Ease of Purchase Bought Sonata Hybrid and had a very easy experience, no hassle, trade in price was excellent and they stood behind all advertising for the car. Financ Bought Sonata Hybrid and had a very easy experience, no hassle, trade in price was excellent and they stood behind all advertising for the car. Finance was hassle free. New sales agent was just learning products, but was attentive. More

Report | Print

The cream of the crop! You guys are absolutely incredible! Curtis and Neil are the BEST! Can’t remember the finance guys name but he was also terrific! Keep up the fantasti You guys are absolutely incredible! Curtis and Neil are the BEST! Can’t remember the finance guys name but he was also terrific! Keep up the fantastic service! More

by ksoldavini Verified Customer Verified Customer

Report | Print

Stay away from mansplainer Erik Epting Erik Epting is a schmuck. He was so incredibly rude to my mom and I. Curtis McMicheaux had been helping me out via email and test drove cars with Erik Epting is a schmuck. He was so incredibly rude to my mom and I. Curtis McMicheaux had been helping me out via email and test drove cars with us that day. We left to test out some more at other dealers but returned that evening to buy a car. Curtis was busy, so he said Erik would help us out. Erik just had a slimy aura about him but I gave him the benefit of the doubt. I had a discount offered by my insurance company, $2,000, and he looked it over and said he would honor it. Erik went and printed out the estimate and before he flipped it over he said" I have a lot of numbers on this page, but don't worry, I'll explain them." Ughh!!! Oh thank you wise man, our little lady brains can't handle numbers :( He went on to tell us about their financing offer which makes no sense and is a total scam. If you do shop here, do not take their higher interest financing offer to "save money". "My wife just got a car and she went this route to save money". Suuuure she did Erik, sure she did. Lying to me to create a sense of trust. Ew. As we reviewed the estimate we saw that he only applied $1500 discount. My mom said we wanted the whole discount, he insisted that this was a military discount and only the veteran is eligible for the full discount. This was incorrect. My mom told him that was false and that she has bought multiple cars and it was never an issue. He said he had been doing this for years an knew what he was talking about and when my mom responded he cut her off, "Ma'am are you buying the car?" His demeanor was just awful and with that I said "She isn't and neither am I" and we were out of there. I was shaking from that blast of negativity. He said other rude things that I've blocked out, but it was just the worst experience. (We were eligible for the full discount, Erik was thinking of another discount but instead of double checking he was very rude to us and insisted on not applying the full discount) I've spent almost 16 years in customer service and am an exceedingly patient and happy person but this was ridiculous. I saw Curtis outside and told him we were leaving. Curtis is a sweetheart and he apologized profusely and went back inside to see what he could do. Came back with the full discount applied but we were still shaken up and it was almost closing so we said we'd return the next day. And then the next day was the start of the fires. Erik went full jerk over $500 and lost a $20,000 sale. Total schmuck. ***************************************************** Due to the fires we were not able to get back in immediately and life was consumed with other matters. A month later Curtis emailed me to see if I had bought a car yet and if I was interested in some more 2016 models that had just arrived. My mom and I were able to make it in and check out the models. Curtis made sure the experience went smoothly. He was not able to bring the price down significantly on the car so I feel like maybe I could have paid less for the car I have but I have a car and it is all settled now. Steve walked over to meet with us and said we'd finish up the paperwork with him and Erik. I told him I would not be talking with Erik and Steve understood made it happen. without Erik. It bugs me that Erik made any money off my purchase, wish I could have cut him out of it. Still gives me the creeps. Steve was very nice and approachable. He lamented that we had a bad experience the first time and urged me for feedback since Mr. Manly wants everyone to leave happy and have a good experience there. He even offered me some medicine for the upset stomach he and I were both suffering from. Overall good experience the 2nd time. Could have been a classic play of good cop bad cop but it is what it is. Seems like they have some games and schemes here and take advantage of the lack of nearby competitors. My following score will be reflective of the 2nd visit since the scores for the first would all be 0's. More

Report | Print

HAPPY PURCHASE. As said before it would be great if you could cut off some of the time it takes to complete the transaction. Other than that I received a very, very n As said before it would be great if you could cut off some of the time it takes to complete the transaction. Other than that I received a very, very nice car I'm going to enjoy it. More

by geraldbowen5 Verified Customer Verified Customer

Report | Print

Great Service I was given wonderful, friendly service. They were able to put me into a better car than I went in for. They gave great tips for improving my credit a I was given wonderful, friendly service. They were able to put me into a better car than I went in for. They gave great tips for improving my credit and made sure the whole process was transparent and understandable. More

Report | Print

Best first time Buy It was my first time buying from a big dealership and it went smooth. I appreciate the way they worked with me being a first time buyer. Answering eve It was my first time buying from a big dealership and it went smooth. I appreciate the way they worked with me being a first time buyer. Answering every question and being very patient with me More

Report | Print

Happiness From the moment I walked into the Santa Rosa dealership I received professional assistance from everyone. I drove four different models and finally de From the moment I walked into the Santa Rosa dealership I received professional assistance from everyone. I drove four different models and finally decided on the Sonata. Curtis McMicheaux put together a great payment package that allowed me to purchase the car. Thank you to Curtis and his fellow staff. It was a positive rewarding experience. More

by marcel_hetu Verified Customer Verified Customer

Report | Print

Tip top experience from top to bottom We were planning on buying a used Hyundai Santa Fe but since Manly was down the street from where we were looking, went in. Curtis was so great to wo We were planning on buying a used Hyundai Santa Fe but since Manly was down the street from where we were looking, went in. Curtis was so great to work with, we had not idea we would buy a 2017 end of year New Hyundai, but we did, and are very happy. We have been in Sonoma since 1960 and this was our first purchase with Manly- wish we had met them earlier but we had never been specifically looking for a Hyundai until reading about it in Consumer Report- it is a winner. Thanks to Curtis Also thanks to Neil for finding our car after we were evacuated from fire and could not get delivery. Lynn and Max Hale More

by Inhale-xhale Verified Customer Verified Customer

Report | Print

Excellent Car Buying Experience I went in with a set amount in mind as well as a half dozen Sonatos that were available. I was very succient and specific. It took less than 15 minut I went in with a set amount in mind as well as a half dozen Sonatos that were available. I was very succient and specific. It took less than 15 minutes for my sales rep to negotiate the deal I was looking for with the sales manager. The fires in Santa Rosa hit while the car was in detail and I was in a loaner car from them. They allowed me to use the loaner car until we could return to pick up the car over a week later. . When I returned, the car was ready and we spent less than an hour at the dealership. Everybody was attentive and pleasant and we would buy from here again. More

Report | Print