Curtis Sanders
Curtis Sanders at Bob Allen Ford

Curtis Sanders | Page 4

Service Advisor

Bob Allen Ford

9239 Metcalf Avenue
Overland Park, KS 66212

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35 Reviews

Dealership Experience

14 yrs

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35 Reviews

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35 Reviews of Curtis Sanders

October 12, 2017

Dealership Rating

Could have been really bad I originally went in for new brakes and an oil change. While he was test driving my Focus, after replacing the brakes, the mechanic heard a sound that More

by MarBar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 06, 2017

Dealership Rating
Employee Rating

Always great I have had my Ford 500 since 2007, but I always bring to the dealership where I purchased. Next Ford will be purchased here too More

by realtor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ray Blanco

June 01, 2012

Dealership Rating

Gentleman lacked tack and was slightly rude. Told me my tires for life would be terminated if I don't get his $100 alignment today. Did not present any other options. I didn't have time to wait for a two h More

by Calebsummers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Curtis

Jun 01, 2012

Bob Allen Ford responded

Thank you again for taking the time to write this!!! I'm very sorry that your time out here at our store didnt go that great! I promise you that customer service is our number 1 goal!!! Please contact me if there is anything I can do to make things better. Jay

Jun 01, 2012

Bob Allen Ford responded

I completely understand what you're saying. I'm going to get with Lee Walton(the service manager) when he gets in around 1 and come up with a game plan. I'll be in touch soon. Thanks.

Jun 07, 2012

Bob Allen Ford responded

Oh...I'm sorry! Yeah, Lee Walton and Rebekah Chesney were working on this and told me they would take care of this. I just spoke with them and they assured me they would get in touch with you soon. Jay

Jun 01, 2012

Calebsummers responded

How do you propose to make things better? Because of now, without tires for life, I have no reason to do my service at your location. Your prices are higher than the competition and my wait time is much longer at your establishment.

Jun 07, 2012

Calebsummers responded

I am assuming by my not getting a response that you have not come up with a gameplan to solve the issues in service I received last week. In lieu of your gameplan I have come up with my own. Keeping me a customer of Bob Allen Ford I think that should be important to you, having young professionals with many more cars to purchase is valuable in your industry. I have laid out my own gameplan that I think is fair, but am open to your ideas of service. Due to my long wait time for the oil change, I think an oil change to compensate is fair. I also think you should reenroll me in "tires for life" and waive the first alignment that was needed to stay in the program. The truck that I purchased from you still does not require an alignment. Getting one simply is not necessary and just pads your bottom line. Seeing how you did not get back to me about my experience and seeing that I have a lot of options on where to purchase and service both my Ford vehicles this is fair and benificial to me ( you get the benefit of having me as a loyal customer, albeit at a higher price than if you would have taken care of the issue on your own). I am open o your thoughts. Thank you for your time and look for your advisement. Caleb Summers

February 13, 2012

Dealership Rating

My husband and I are first time customers of Bob Allen Ford, and we will definately be back. We have owned only fords and have been to many other dealerships, none of which left us with such a great impre More

by Terri Proffitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Hewlett , Greg Marquis, Jay Walker, Curtis Sanders, Greg Marquis, Matt Letourneau, Jay Petznick, Brad Hewlett

Feb 13, 2012

Bob Allen Ford responded

Thank you again Terri!!! It was truly our pleasure. And if you ever need anything, please dont hesitate to give me a call. Jay

February 05, 2012

Dealership Rating

This is by far the best auto dealer I have worked with. Great people and service!!! I highly recommend them and will return for my next auto purchase. More

by George Osbourn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Smith , Tim Smith, Holly, Curtis

Feb 05, 2012

Bob Allen Ford responded

Thank you again for everything!!! Please dont hesitate to call if you ever need anything! Jay

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