Customer Relations | Page 12

I am irritated. Purchased 2019 highlander with the "ASSURANCE plan" Vehicle was totaled 6 weeks later. Asked for some sort of refund since there was NO use at all of Purchased 2019 highlander with the "ASSURANCE plan" Vehicle was totaled 6 weeks later. Asked for some sort of refund since there was NO use at all of the policy. I was told the only way to get any help at all was to buy another vehicle from them. Worst experience of my life in dealing with a dealership. When you buy tags ,warranty extensions ,etc. , you get prorated use of the policy at a minimum. What gives?? More

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Thank you Lee Ray, Mike and Liz. You were all so wonderfuly Accomodating, Professional and Welcoming. This is my second time purchasing a car with you. Everytime I drive down from CT You were all so wonderfuly Accomodating, Professional and Welcoming. This is my second time purchasing a car with you. Everytime I drive down from CT to MD everything is ready to go. I Love doing business with DARCARS Toyota, You've earned a Client for Life. Thank you again, I love my New Toyota Corolla Hybrid!!! More

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I'm not just happy with my follow up experience with the staff at Darcars Toyota of Baltimore, I'm over the moon about it. I told 3 of my co-workers about them and I'm hoping they will choose to us them for staff at Darcars Toyota of Baltimore, I'm over the moon about it. I told 3 of my co-workers about them and I'm hoping they will choose to us them for there new perches. Looking forward to a long relationship. Keep up the good work guy's. Thank you. More

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I recently purchased a vehicle at this dealer worst experience. Be aware when i signed papers to finance my car they never told me they add some kind insurance wich will cost me more later on i went t experience. Be aware when i signed papers to finance my car they never told me they add some kind insurance wich will cost me more later on i went to the dealer to remove the insurance and ask to speak to manger wich he refused i spoked with the guy who finance my car he just made signed some papers to remove the insurance i gave them a week later on i called TOYOTA FINANCE to figure out if the dealer HAVE cancel insurance WICH THEY DID NOT the insurance was still active so from there i talked to the TOYOTA FINANCE to figure out how to removed, also my permanent license plates were ready at the dealer THEY NECER CALL ME TO SEE WHEN I CAN CAME AND PICK UP. WORST EXPERIENCE EVER. More

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The managers and some of his associates are crooks the switch up the internet price after you contact them and agreed to buy the car. I have never heard of car price switched in 30 minutes while you there switch up the internet price after you contact them and agreed to buy the car. I have never heard of car price switched in 30 minutes while you there waiting at the dealer. Be aware don’t go to this particular location. The manager doing some shady stuff to get commissions with out the dealer knowledge More

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Jason Wood, went above and beyond. The drive from Pennsylvania was worth it no more trade for me. #satisfied. From a bad deal previous dealer to the truck I REALLY like. GOD bless jason and his FAMIL Pennsylvania was worth it no more trade for me. #satisfied. From a bad deal previous dealer to the truck I REALLY like. GOD bless jason and his FAMILY. Toyota thank you ALL prosperous year ahead🙏😊 More

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5-star ratings are for Sales folks but not for Service so don't be fooled. They broke my cigarette lighter cover during service but won't take accountability for it -That's where i charge my phone and was st don't be fooled. They broke my cigarette lighter cover during service but won't take accountability for it -That's where i charge my phone and was still intact before servicing. Complaints brought to their attention will be denied right away without even investigating. They respond to negative comments on-line to make them look proactive but that's not the reality all those complaints are still happening today and management does nothing. More

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The customer service is terrible. This dealership does not want to take accountability for items that they have done wrong. They will find a way to make certain to get their money by all means even if it not want to take accountability for items that they have done wrong. They will find a way to make certain to get their money by all means even if it is at the customers sacrifice. If you value your money, time, and mental well being STAY FAR AWAY FROM THIS PLACE!!! More

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I hope i dont have to go back to this dealer ever again they super pricing i went for an oil change and according to them the did something else with out even ask me at the end they charge me $250.00 for a they super pricing i went for an oil change and according to them the did something else with out even ask me at the end they charge me $250.00 for an oil change More

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My best car buying experience This past October, I began a search to purchase a new Prius Prime using online tools. With the help of the online services of TrueCar, I requested quo This past October, I began a search to purchase a new Prius Prime using online tools. With the help of the online services of TrueCar, I requested quotes from Toyota dealerships from Frederick to Baltimore city. Of the nearly a dozen responses that I received, the one from James Anderson - General Sales Manager of DARCARS Toyota of Baltimore - was hands down the best offer. After a few quick email exchanges with Maria Dye, I scheduled for a test drive and signing the sale paperwork for the upcoming Saturday. On a Saturday afternoon, we were met with Murel Hurt, who accompanied me for the test drive and guided us through the sale process, The whole process took approximately 2 hours. This was the best car-buying experience I have had. I give this dealership very high marks for price and customer service. More

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