Customer Service | Page 3

Got an email that car was due for service Made an appointment for routine oil change based on email received that service was due. Advisor came over to the car and asked why I was there. I Made an appointment for routine oil change based on email received that service was due. Advisor came over to the car and asked why I was there. I told him I got an email that service was due. He checked the oil level and said it’s at 50% you don’t need service and told me to leave. Are you kidding me? I refused since it’s a lease and follow rules. He continued to say you can go you don’t need it. I took a day off for this and you’re turning me away? Needless to say I stayed, waited 2.5 hours for a simple oil change. Thank This dealership is employed by incompetent staff who ALL Lack customer service skills. Take your business to ADVANTAGE HONDA in MANHASSET and don’t bother dealing with these incompetents. More

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Terrible customer service I had and issue with my car called several times put on hold hung up on and then told one thing after told another! Terrible! I had and issue with my car called several times put on hold hung up on and then told one thing after told another! Terrible! More

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Great Service ! This was our first time in the Hempstead location. After just coming from another Honda dealership which the service was terrible we decided to give This was our first time in the Hempstead location. After just coming from another Honda dealership which the service was terrible we decided to give Millennium Honda a chance and the service was above and beyond. Angelo took the time to listen to all my concerns and match me with the perfect car. I even got more than I bargained for!!! More

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A gratifying Experience I am a true Honda fan, for the reliability of he car and the excellent service provided...not to mention it's beauty. Mr Osinuga is an excellent Sale I am a true Honda fan, for the reliability of he car and the excellent service provided...not to mention it's beauty. Mr Osinuga is an excellent Sales Representative. He knows the intricacies of the vehicle and explained and explored them with me. He was patient and understanding of my financial limitations and extended himself to give me the best car. I think both of us felt happy when I left the dealership. I am delighted with and feel very proud of my purchase. More

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Great service! Paul Mosca is very helpful and provide great service to his customers. I highly recommend him to anyone who comes here. He goes above and beyond. Paul Mosca is very helpful and provide great service to his customers. I highly recommend him to anyone who comes here. He goes above and beyond. More

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Quick & Courtesy Service All employees had a smile on there faces.. Atmosphere was welcoming.. Coffee, tea, water free in waiting area.. Service was fast and interactions was All employees had a smile on there faces.. Atmosphere was welcoming.. Coffee, tea, water free in waiting area.. Service was fast and interactions was smooth.. Robert Rofrano very helpful and walk me through all my service needs.. More

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Great Customer experience Lily was very friendly and efficient. Giving me full details of what to expect and my waiting time. I'm totally satisfied with my experience...thank y Lily was very friendly and efficient. Giving me full details of what to expect and my waiting time. I'm totally satisfied with my experience...thank you More

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Good experience buying a used car I bought a 2014 Honda CR-V in very good condition for a reasonable price. Found the car on the dealer website, and Joshua quickly called me back to se I bought a 2014 Honda CR-V in very good condition for a reasonable price. Found the car on the dealer website, and Joshua quickly called me back to set up an appointment. He was friendly and remembered my name and the car when I saw him near the end of the process. I was able to pay cash, and the whole process was done within two days. Sebastian was the salesman, and he was friendly, knowledgeable, and quick and went the extra mile to make sure everything was taken care of. We still had to sign paperwork, and Sherette in Finance was very calm and efficient, and explained things well. At the end of the process, I asked for a second key for the car (which only came with one key); it took Service more than an hour to do that, but Estherlin and Marlon both made sure to expedite that by having Sebastian come over and see that is was taken care of. Would definitely consider Millennium Honda for a future car purchase. More

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Excellent Customer Service at Millennium Honda My experience with this Customer service Representative was pleasant. I was greeted with a smile and my paper work was handled efficiently. He was ver My experience with this Customer service Representative was pleasant. I was greeted with a smile and my paper work was handled efficiently. He was very couteous and respectful especially when asked about other services offered. Overall the service was great and I would recommend all my friends to visit. Thank you Nicolas! More

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All because of Robert Refrano I continue to go to Hempstead I’ve been there numerous times for the same problem . The problem never got fixed , however when I went there for an oil change I still had the same p I’ve been there numerous times for the same problem . The problem never got fixed , however when I went there for an oil change I still had the same problem, Robert looked into my history and noticed that I’ve been here for the same thing and said that he would take care of it for me. And he did ! My car is back running great , it’s no longer turning off in the middle of driving . My other advisor esterlin Rodriguez, from the first couple of times I was there she was NO HELP , unprofessional , kept forgetting to call me to tell me what was going on with my car; just a complete mess. According to her , I body knew what was wrong with my car . Therefore it never got fixed. She also said she couldn’t get me a courtesy car , after my car was in Honda’s car for three days leaving me carless. Robert got me a courtesy car and he got my car fixed . There’s need to be more people like Robert . More

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