Cyrena Morena | Page 33

Poor and sloppy service We bought a 2016 Mazda 3 for our daughter at this dealership. We had a smooth transaction and fabulous service visits until this time. My daughte We bought a 2016 Mazda 3 for our daughter at this dealership. We had a smooth transaction and fabulous service visits until this time. My daughter's tire light came in several times. Each time her tires were checked and were fine. She was told that if it kept happening to come back. My husband and I decided that since she had 35000 miles on the car and frequently works at night we would feel safer replacing all 4 tires. We brought the car in and returned when we were told the car was ready. We were shocked to see 4 muddy, dirty tires on the car. We even asked if they were new. We were disappointed but went the 8 miles to our house in San Clemente. The next morning was daughter was leaving for an appointment but when she went to her car the front right tire was completely flat. Now we really were concerned if these indeed were new tires. I called service. Of course no one was in and I couldn't even get the operator. After several attempts I got someone. I suggested that the car be towed to Capo Mazda. We did not feel safe just having the tire inflated. We requested a new tire. Who knows if that even happened. We will never use your service dept. and will warn others about it. And I only tapped a star even though I believe none are valid so that I can submit this review More

by CORVETTEMOM Verified Customer Verified Customer

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friendly, helpful staff. I look forward to coming into your dealership because your employees are professional, helpful and easy to talk to. I would like to give a shout out I look forward to coming into your dealership because your employees are professional, helpful and easy to talk to. I would like to give a shout out to Fredy Campos and Cyrena Morena. Top Notch! More

by bernadette.jarosz Verified Customer Verified Customer

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I was given prompt service as usual! All around wonderful experience. I would recommend Capo Mazda to anyone. The service advisors do everything to make my experience a pleasant one. Than All around wonderful experience. I would recommend Capo Mazda to anyone. The service advisors do everything to make my experience a pleasant one. Thank you More

by LMTFORSURF Verified Customer Verified Customer

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Great Customer Service Brought my car in to the service center. I was greeted as soon as I entered the office by Cyrena. Right from the start she was very friendly, attentiv Brought my car in to the service center. I was greeted as soon as I entered the office by Cyrena. Right from the start she was very friendly, attentive and professional. I told her my problem with the car, and she took action immediately to get the problem resolved as quickly as possible. She gave me updates on the car and answered my questions before I even needed to ask them. I was very impressed with the customer service! More

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5 star service Service here at Capistrano Mazda is awesome. I’m giving your quality of service a 5 start rating. Customer treatment is excellent. I will come back Service here at Capistrano Mazda is awesome. I’m giving your quality of service a 5 start rating. Customer treatment is excellent. I will come back again. More

by Hernan Verified Customer Verified Customer

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