DAS Admin

Hello, I would like to express my sincere gratitude for the exceptional experience I had. Everyone was incredibly polite, helpful, and accommodating. The business was clean, enjoyable, and well-organiz for the exceptional experience I had. Everyone was incredibly polite, helpful, and accommodating. The business was clean, enjoyable, and well-organized. More

by Christina.ayala86@yahoo.com Verified Customer Verified Customer

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Two stars -- what I would give a typical used car dealership. Not the experience I would expect from a Lexus dealership. Friendly enough people though. I did end up buying a car there because they dealership. Not the experience I would expect from a Lexus dealership. Friendly enough people though. I did end up buying a car there because they had the used unit I wanted on their lot but otherwise would not have done so. Here’s why 2-stars: Made an appointment for a specific used unit -- had to wait over an hour after arriving to see unit. At deal time, sales person asked me to pay for extras that were misrepresented as new dealer additions for the used car sale -- these parts were installed for the original purchaser and dealership had already received money for them. Was promised during deal closure that: Alignment on alignment machine had been performed as part of pre used car sale inspection -- no such alignment had been performed All service on used unit had been performed to Lexus service schedule, a significant contributor to purchase decision -- Lexus Monterey had failed to change the brake fluid at 30k and 60k as well as failing to change spark plugs at 60k. This is about $1500 of work and compromises the reliability of the used vehicle. Had to remove dealer installed GPS tracker from vehicle after taking delivery More

by Octous Verified Customer Verified Customer

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Warranty recall work was effectively done. Car was washed and prepared well. Thank you! Regards. Car was washed and prepared well. Thank you! Regards. More

by tom.tobin Verified Customer Verified Customer

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Great store and good ambassador of the Lexus brand. 100% will be a lifetime customer 100% will be a lifetime customer More

by bruce.mcconnell Verified Customer Verified Customer

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Being a loyal customer and owning Lexus, you should have better deals for loyal customers better deals for loyal customers More

by barnespham5 Verified Customer Verified Customer

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Cars are great but the customer service is an absolute fail. The only thing the business/finance team did well was deposit the check. Paperwork was incorrect and late or never sent. 10 unreturned phone ca fail. The only thing the business/finance team did well was deposit the check. Paperwork was incorrect and late or never sent. 10 unreturned phone calls and counting. The sales manager and GM won’t even return a call. Do yourself a favor and buy that beautiful Lexus somewhere else! More

by kopincarne Verified Customer Verified Customer

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Service and personnel were all great. I really couldn’t ask for any improvement as everything went just as I hoped it would. I really couldn’t ask for any improvement as everything went just as I hoped it would. More

by normanleve Verified Customer Verified Customer

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Great service front beginning to start. Strong follow up when additional service is Needed. I always get a call when my Lexus is ready. Strong follow up when additional service is Needed. I always get a call when my Lexus is ready. More

by cuetom Verified Customer Verified Customer

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