I have hesitated to do this but decided to.
I bought a used car from Roper Honda on July 3rd of this year. On my way home from the dealership, the air conditioner quit working. I called them
I bought a used car from Roper Honda on July 3rd of this year. On my way home from the dealership, the air conditioner quit working. I called them and they said they were leaving for the day. They said it was hot out, that was probably why it wasn't working. Monday I took it in. The TPS sensor light was on. They had erased all the codes on the car. They said they couldn't get the car in for two weeks. Then they said they wouldn't have a loaner car for me so I took it to Toyota. The codes were all erased, the oil was dirty, needed new brakes and rotors, the cam gear was bad, tires needed aligning, the defrost didn't work. So far it has cost me almost four thousand dollars to get this car running. There are more things wrong but I think you should know. I tried calling them and the guy Ron there was really a jerk. Kept on saying you bought as is. Well, you don't buy a car as is when they knew there were so many problems with it. Please think twice before buying a car here. After I bought it, I heard many stories from other people who had the same problem as I did.
More
by phabbena73
Nov 09, 2026 -
Roper Honda responded
We apologize for your being unhappy. We did spend quite a bit of time right after your purchase trying to duplicate the issue and were unable to do so. If you would like for us to try again we're more than happy to take a look at the vehicle to see if we can make a determination. We certainly don't want you out ikn a vehicle that is unsafe and want to help if we can.
Nov 09, 2026 -
phabbena73 responded
I have tried to contact you many, many times. Someone finally got back with me and said it would be at least a week or two. You would not give me a loaner and I can't be without a car. One of your administrators contacted me via messaging on my cell phone and I told her of the problems and she said she would get back to me shortly. That was on October 13. I had to finally give up.
Nov 10, 2026 -
phabbena73 responded
No you did not. I couldn't get you to return my calls and you treated me like I was nothing. You kept telling me there was absolutely nothing wrong with the car. And you knew I was not happy driving home in it but because it was the fourth of July you weren't open on Saturday. We came in early on Monday and Ron talked to us like we were stupid. You did not spend time with us trying to duplicate the issue. You went with me on a straight road. The car made a noise when we first started it and that cost over $1,000.00 to fix. You absolutely did nothing to help us. You said you could look at it in two or three weeks. I asked for a loaner and you said no.
Nov 10, 2026 -
phabbena73 responded
I am unhappy. You absolutely did not spend time with us trying to resolve the issue. You told me you couldn't even get it in for two to three weeks and then you wouldn't even give me a loaner. Ron treated us like we were stupid. I have had to go other places, including Toyota Fletcher to get the things fixed. You knew on my way home that the air conditioner wasn't working and totally ignored that fact. The oil was absolutely sludge when I took it into the garage. The brakes and rotors had to be changed. The noise that I spoke to you about was ignored (I had to get a cam gear or something to that nature). I had to take it to Toyota to get all the codes back in that you erased with the TPS sensors.
Great dealership, this is my second new vehicle I've
bought there, great staff and friendly service, and love my new ride.
bought there, great staff and friendly service, and love my new ride.
More
by himes30
Oct 09, 2024 -
Roper Honda responded
Thank you for your kind words! We're thrilled to hear that this is your second new vehicle purchase at Roper Honda and that you love your new ride. Our team appreciates your support and is dedicated to providing exceptional service. We look forward to seeing you again for your future vehicle needs!
Regards, Roper Honda Sales Team
I found a nice car to meet my needs.
No pressure very attentive. Thank you fellas.
No pressure very attentive. Thank you fellas.
More
by Shrumkin30
Other Employees Tagged:
Collum
Sep 18, 2024 -
Roper Honda responded
Thank you for your wonderful review! We're delighted to hear that you found the perfect car to meet your needs at Roper Honda. Our team is committed to providing attentive service without any pressure. We appreciate your kind words and hope to see you again soon!
Regards, Roper Honda Sales Team
Fun, clear , and efficient.
Explanations complete, our needs as seniors were honored. We drove our 66’ Cadillac convertible and received several complements from employees. We w
Explanations complete, our needs as seniors were honored. We drove our 66’ Cadillac convertible and received several complements from employees. We wound up leasing a Prologue on terms we could manage.
More
by snowyb
Other Employees Tagged:
Tim Weatherman
Sep 17, 2024 -
Roper Honda responded
Thank you for your wonderful review! We're thrilled to hear that you had a fun and efficient experience with us at Roper Honda. It's great that our team could honor your needs as seniors while helping you lease the Prologue. We also love that your classic 66’ Cadillac convertible received compliments from our employees! We look forward to seeing you again soon. Enjoy your new vehicle!
Regards, Roper Honda Sales Team
Exceptional service not only in the service department
but the sales process. Tim W was easy to work with and made my recent purchase smooth and quick. I believe this was my 16th vehicle from Roper’s sin
but the sales process. Tim W was easy to work with and made my recent purchase smooth and quick. I believe this was my 16th vehicle from Roper’s since 1987, mostly Accords but more recently the Ridgeline. I have total confidence and comfort working with everyone.
More
by John S
Aug 05, 2024 -
Roper Honda responded
Thank you, John, for your amazing review! We are thrilled to hear about your exceptional experience with Tim and the entire Roper Honda team. It’s great to know that your purchase of the Ridgeline went smoothly, especially considering your long-standing relationship with us since 1987! We truly appreciate your loyalty and confidence in our services. We look forward to assisting you with your future vehicle needs. Safe travels in your new Ridgeline!
Regards, Roper Honda Sales Team
Tj was great.
He had everything done and ready for me when I got there. Just had to sign paperwork and out the door in less than a hour. Great dealership to work w
He had everything done and ready for me when I got there. Just had to sign paperwork and out the door in less than a hour. Great dealership to work with and Tj. Webb is a great easy going salesman.
More
by johnsglock
Jul 31, 2024 -
Roper Honda responded
Thank you for choosing Roper Honda and for sharing your positive experience with us. We're glad to hear that Tj provided excellent service and made your visit seamless. We look forward to assisting you again in the future or feel free to recommend us to others.
Regards, Roper Honda Sales Team
Very helpful in helping us find the right vehicle.
The vehicles sell themselves and the sales personnel do not pressure you to buy today. Appreciated all those that we came in contact with at this dea
The vehicles sell themselves and the sales personnel do not pressure you to buy today. Appreciated all those that we came in contact with at this dealership. Tim, Ryan, Kathy and Michael were outstanding. The service department did an excellent job in preparing our vehicle for delivery.
More
by Happy Buyer
Other Employees Tagged:
Aaron Mitchell
, Tim Weatherman, Ryan Knell, Kathy Sleep
Jun 24, 2024 -
Roper Honda responded
Thank you for choosing Roper Honda and for sharing your positive experience with us! We are thrilled to hear that our team provided helpful and pressure-free service while helping you find the right vehicle. It's wonderful to know that Tim, Ryan, Kathy, and Michael stood out during your visit. We appreciate your kind words about our service department's excellent work in preparing your vehicle for delivery. We look forward to assisting you in the future and hope you enjoy your new vehicle!
Regards, Roper Honda Sales Team
Very friendly and helpful staff.
Tim, our salesman, was helpful and answered our questions simply and honestly. No high pressure or money games. This is the third new car purchased
Tim, our salesman, was helpful and answered our questions simply and honestly. No high pressure or money games. This is the third new car purchased here over the years. Only dealer I consider when needing a car.
More
by Rangerdave
Jun 18, 2024 -
Roper Honda responded
Thank you for choosing Roper Honda for the third time! We're thrilled to hear about your positive experience with Tim and our staff. We always aim to provide a transparent and pressure-free environment for our customers. We appreciate your loyalty and look forward to assisting you in the future.
Regards, Roper Honda Sales Team
Everyone was very friendly and helped get the financing
we needed. Thanks to Mike, Ryan and the team!
we needed. Thanks to Mike, Ryan and the team!
More
by Fiatbabe1
Other Employees Tagged:
Mike, Ryan
Mar 29, 2024 -
Roper Honda responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future.
Regards, Roper Honda Sales Team
Sales staff was very accommodating and answered any and
all questions. Mike Blair was very knowledgeable.
all questions. Mike Blair was very knowledgeable.
More
by jbird3620
Jan 05, 2024 -
Roper Honda responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to Mike and the team. Take care and have a great day.
Regards, Roper Honda Sales Team
Dealer Reviews
Cars for Sale
Dealer Log In
