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At 52,000 miles wheel bearing went out even though we done oil service by the date they said it needed changed when we had it serviced they said the forever warranty was void cuz it had been a year even done oil service by the date they said it needed changed when we had it serviced they said the forever warranty was void cuz it had been a year even tho we had it serviced on the miles they said then we found out the car had been in a flood and totaled as well as a wreck none of this was disclosed when we bought it it was a 1 owner we also purchased extra warranty on paint and interior that was voided as well so an extra $3,000 we paid is worth nothing had to sit for 3 1/2 hours because they had no rental available so there xx about there is no catch on the forever warranty is FALSE More

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No pressure. Knowledgeable sales person, Julie Hines. Great car and service. Post sale maintenance program. Excellent online experience. Knowledgeable sales person, Julie Hines. Great car and service. Post sale maintenance program. Excellent online experience. More

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Kathy was easy to work with. She understood our situation, listened and answered our questions. She was also available to us and promptly returned our calls. She understood our situation, listened and answered our questions. She was also available to us and promptly returned our calls. More

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Salesman Blake Thompson was informative, not pushy, patient with our many questions on 3 visits. patient with our many questions on 3 visits. More

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Your staff, service department and your body shop are the best!! Will continue coming back!! best!! Will continue coming back!! More

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Knowledgeable staff. Willing to answer questions with respect and patience. If they can’t answer your question, they will find someone who can. Willing to answer questions with respect and patience. If they can’t answer your question, they will find someone who can. More

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The sales & service dept’s at Roper Honda are always helpful & considerate to my consumer needs. Highly recommend Patrick in service & Brad in sales! helpful & considerate to my consumer needs. Highly recommend Patrick in service & Brad in sales! More

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Will never buy another vehicle from them again. Have purchased multiple vehicle from them. Recently bought a 2022 Honda Civic. When I picked it up there was a scratch on the trunk. They scheduled m Have purchased multiple vehicle from them. Recently bought a 2022 Honda Civic. When I picked it up there was a scratch on the trunk. They scheduled me to have the body shop fix it. Took them a week. When I got it back. One of the doors had been hit, there was a dent in the roof, one of my wheels was damaged and the work they did on the trunk looked bad. Called for over a month trying to get ahold of someone and get it taken care of. Finally was able to get ahold of someone and they said they will not take care of anything except for the spot that was repaired. Took me trying to trade in and get a new vehicle for them to even talk to me. Would not recommend. More

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I bought a used 2017 CRV July 6. Had a few little flaws Josh said they would take care of. Took it in 3 weeks later to have paint touched up. Had pictures and all spots circled. Didn't look at it before I Josh said they would take care of. Took it in 3 weeks later to have paint touched up. Had pictures and all spots circled. Didn't look at it before I left. When I got home checked it and found 4 spots that were missed. Text immediately and sent pictures to Josh. Never heard anything. Hope my next visit goes better. More

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I've purchased numerous vehicles from this dealership. Even drove an hour and half one-way to buy my newest Accord from them because I tend to be loyal. I have the Forever Warranty on my vehicle & was t Even drove an hour and half one-way to buy my newest Accord from them because I tend to be loyal. I have the Forever Warranty on my vehicle & was told if I wasn't having maintenance performed by Roper's Service Department that I would need to get another location pre-authorized before I took my car there. Fast forward, when my Accord was due for its first oil change, I called ahead & had my pre-authorization approved. I then had subsequent oil changes at this same location. When I was again approaching an oil change I called to authorize a different company that was a little closer to home. The representative informed me my warranty was no longer valid because I had failed to pre-authorize my past oil changes. He said I could send in any documentation I had to see if it could be reviewed & reversed. I sent in all of my receipts showing dates & mileage...no response. I followed up again over a week later, no response. I sent another message today & was informed that my warranty was indeed no longer valid for failure to pre-authorize. First off, the ridiculousness of having to pre-authorize the same business every time is insanity. Secondly, I have under 28,000 miles on my vehicle, so it's not like I was trying to pull a fast one, they were oil changes for goodness sake!! Long story short, they got my money, but they won't get anymore of my repeat business. Terrible way to treat customers! Beyond disappointing! More

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