I've purchased numerous vehicles from this dealership. Even drove an hour and half one-way to buy my newest Accord from them because I tend to be loyal. I have the Forever Warranty on my vehicle & was told if I wasn't having maintenance performed by Roper's Service Department that I would need to get another location pre-authorized before I took my car there. Fast forward, when my Accord was due for its first oil change, I called ahead & had my pre-authorization approved. I then had subsequent oil changes at this same location. When I was again approaching an oil change I called to authorize a different company that was a little closer to home. The representative informed me my warranty was no longer valid because I had failed to pre-authorize my past oil changes. He said I could send in any documentation I had to see if it could be reviewed & reversed. I sent in all of my receipts showing dates & mileage...no response. I followed up again over a week later, no response. I sent another message today & was informed that my warranty was indeed no longer valid for failure to pre-authorize. First off, the ridiculousness of having to pre-authorize the same business every time is insanity. Secondly, I have under 28,000 miles on my vehicle, so it's not like I was trying to pull a fast one, they were oil changes for goodness sake!! Long story short, they got my money, but they won't get anymore of my repeat business. Terrible way to treat customers! Beyond disappointing!