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We have personally purchased 2 new vehicles from David Smith. The first time we entered the store, he saw us walk in and made an obvious effort to get to us quickly and understand our need. He was frien Smith. The first time we entered the store, he saw us walk in and made an obvious effort to get to us quickly and understand our need. He was friendly, courteous, considerate, energetic, kind, and very knowledgeable in getting us the information that we needed. In addition, he either answers his phone or gets back to us quickly. Beyond Toyota having a good vehicle, Burnsville Toyota has an excellent sales person in David!!! I drive an extra 40 miles past other dealerships because of David’s concern for our needs. More

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Josh in sales was great. Follow up from the back end was beyond terrible! They lied about Toyota certification and after 2 months we still have not received our second key! G Follow up from the back end was beyond terrible! They lied about Toyota certification and after 2 months we still have not received our second key! Go somewhere else for your Toyota needs. More

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After my Sat. afternoon with NO FINANCE PERSON THERE, and reading all the negative reviews, this dealership should be dissolved & replaced with a Mitsubishi one. afternoon with NO FINANCE PERSON THERE, and reading all the negative reviews, this dealership should be dissolved & replaced with a Mitsubishi one. More

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I took my rav 4 into repair and had full warranty. The fat arrogant disrespectful service puck said the repair was not covered, when it really was. He didn’t even look at the warranty. I paid out the The fat arrogant disrespectful service puck said the repair was not covered, when it really was. He didn’t even look at the warranty. I paid out the nose for something I shouldn’t have. I took it to another Toyota dealer and they read my extended warranty. How about that? I was paid back by Maplewood. Bottomline, don’t go to Toyota Burnsville. The fat service slob won’t do his job, even if it takes just reading a simple warranty. What a jerk! More

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Don't ever buy parts here. You can buy the exact same parts from other Toyota dealers online for less than half the price. One part was $52 from another dealer but Burnsville You can buy the exact same parts from other Toyota dealers online for less than half the price. One part was $52 from another dealer but Burnsville Toyota wanted $115 and refused the reduce the price at all. They quoted me $19 for some bolts (which was still higher than online) and when I showed up they wanted to charge me $45. Plan ahead and order online. I've purchased two new vehicles there but never again. More

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Avoid this dealership. I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a r I purchased a 2020 Tundra Pro from this dealership. I have had zero experience with this dealership and I went there because the Tundra Pro is a rare vehicle to find. Burnsville Toyota had one available with the necessary after-market accessories on the vehicle. Sales representative Joshua Fisher was respectful and understanding. I also had a positive experience with sales manager Kevin Xiong. I applied for a loan with Toyota financial and spoke with finance director Dominic Martinez. I never once imagined that a finance director would actively use aggressive sale tactics to encourage me in purchasing an extended warranty to include a "burnsville package". To keep this simple and short, I was a victim of signature by swindle. Several days later I noticed the charges from toyota financial. I called the dealership and spoke to a Mike who stated, '"You signed for it". Mike clearly had no customer satisfaction on his mind even though the dealership proudly announces it. The next day. I went in and had Dominic Martinez cancel both contracts. He initial and dated the cancellation on my purchase contract and informed me he will cancel the contracts when It registers into the database. Two weeks later I called Toyota Financial and they informed me that the contracts were never cancelled. On this date, my vehicle license plate permit expired. I called and left a voicemail with Dominic Martinez with no return calls. Frustrated and upset since my payment were due soon, I personally find customer relations manager Anna Schneider on the Burnsville Toyota website. After speaking with her, I finally located a respectful and compassionate employee to assist me in the matter. Anna was able to talk with Dominic Martinez who admitted that he had "lost" the contract forms. I was shocked and confused how a finance director had lost the forms!!!! Anna informed me that my license plates were at the dealership. I informed her that no employee of Burnsville Toyota notified me of the license plates and the discovery of my license plates were only addressed when I informed Anna. Anna apologized for all the mistakes that had been made. I informed Anna it was not her who had to apologize. Anna issued me a refund for one of the contracts and I had already personally called EG Assurance to cancel the other contract. Anna next day shipped the check and license plates to my home. After hanging up with Anna, Dominic Martinez called me because I informed Anna that I wanted a personal apology from Dominic Martinez. Dominic Martinez acknowledged his mistake and absorbed my vocal disappointment. A day later, my title arrived and I noticed that my birthdate was wrong on the title to include the purchase contract. A mistake I felt that a finance director shouldn't had made if he wasn't busy trying to swindle me into signing for additional contracts. Again, I called Burnsville Toyota and the line was picked up by customer service employee Kayla. I informed her of my situation and she told me that everyone that could had helped me was gone for the day. I called around 4pm central time. I asked Kayla if I can speak to administrative personnel to assist me and without any response from Kayla, I was transferred to sales manager Michelle Leick. I explained to Michelle about the handful of problems I had endured with her dealership. Michelle informed me that she will call me the next day to fix the birthdate problem. I will request the general manager to review and provide me with all audio and video recordings of my interactions. I will also request the general manager to investigate how contract documents can go missing in the hands of a finance director. There was a camera pointing down on the desk when the contracts were signed on both situations. I wont hold my breath on these requests. So far, I've dealt with multiple non-customer satisfactory employees and multiple mistakes made on the part of people who are professionals. Maybe the dealership should shift their focus of selling vehicles to finding compassionate and transparent employees. The dealership has all my information and knows how to contact me. I've tried contacting the correct persons but they had eluded my phone calls. I will file a report/review to all review databases to include the BBB, the office of the Minnesota attorney general and the U.S. department of commerce. I will inform everyone in my social network to include the Hmong community on avoiding Burnsville Toyota. They have the worst reviews of any dealership in the metro area. And that streak continues to grow. More

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Order brand new 2021 tundra and trade in my 2014 highlander. took it home found damage behind the driver side tail light. Deep paint scratch and tail light Crack from behind. Call them to ask if the highlander. took it home found damage behind the driver side tail light. Deep paint scratch and tail light Crack from behind. Call them to ask if they can help fix it and they said since I drove off the lots then they can't do anything about it and it's not cover by warranty. Spend $54,000 on a brand new truck and still can't even help fix a little scratch to prevent from using. Don't waste time going there More

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I have purchased at least 2 dozen new/used cars over the years from various dealerships and I have to tell you my experience at Burnsville Toyota was the worst ever. I purchased a 2015 Ford Escape for $15,0 years from various dealerships and I have to tell you my experience at Burnsville Toyota was the worst ever. I purchased a 2015 Ford Escape for $15,000+ on this occasion for my daughter. They had to detail the car 3 times & it was still GROSS, dog hair , grease marks, sticky stuff in the console, etc. The salesman said they would get it cleaned, they never did. They offered a 6 month, 6000 mile power train warranty, which was a plus because the car was for my daughter living in Duluth. Originally they said the warranty would be good in Duluth, then when we were finalizing the paperwork they said I had to return it to Burnsville for service. I threatened to cancel the deal, at which point the GM, Nathan Dietz, came in & said they would honor the warranty in Duluth. I'll never know unless we have to use it. After we signed all the paperwork & went to leave with the car, we noticed it had less than a quarter tank of gas. I called the GM to ask why they didn't fill the tank and he said due to cost cutting measures they don't include a tank of gas unless you buy a new car. I had to fill the tank before I got home (I live in the north metro). I hope they're happy with the $30 they cheated me out of. My salesman, Tim Parker, knew nothing about cars, I think he said he was selling washing machines before the pandemic. The GM of this "family owned business " was your stereotypical greedy GM who will say anything to make a sale. The only bright spot was the finance guy, Dominic, he seemed to be sincere & honest. So in closing, If you want a good car buying experience, steer clear of Burnsville Toyota. Skip the tricks & dishonesty. More

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BOUGHT A USED VEHICLE. STARTED MISSING THE NEXT DAY. SMOKES REALLY BAD AT START UP. WOULD NOT DO ANYTHING!!!!!!!! WOULD NOT RECOMMEND THIS DEALER TO MY WORST ENEMY!!! SMOKES REALLY BAD AT START UP. WOULD NOT DO ANYTHING!!!!!!!! WOULD NOT RECOMMEND THIS DEALER TO MY WORST ENEMY!!! More

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Excellent Service Provided Nelson Pacheco from Burnsville MN he was very friendly and provided the best service I have ever seen. Congratulations Nelson, you were very helpful. Nelson Pacheco from Burnsville MN he was very friendly and provided the best service I have ever seen. Congratulations Nelson, you were very helpful. 5 Stars. Rage Muse. More

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