DAS Reputation Management

Sunset Chevrolet responded

We’re disappointed to learn about your recent visit. Our goal is always to provide long-term value and support through programs like Warranty Protection for Life, and we regret if things didn’t align with your expectations. To ensure your warranty remains valid, it’s crucial to perform the manufacturer's minimum required maintenance. We strongly encourage every customer to read their owner’s manual, as each vehicle can have a different service schedule. We appreciate you taking the time to speak with our service manager. Our team was able to work with GM and offer a discounted price for your repair. We're disappointed you chose to decline this offer. If you ever reconsider, Sunset is always here to take care of you and your vehicle. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for taking the time to discuss your concerns with all our management team. The Sunset powertrain warranty, administered by AGWS, requires routine maintenance to be performed in accordance with the manufacturer’s owner’s manual. Unfortunately, based on the documentation provided, those specific maintenance requirements were not met, which affected the eligibility for warranty coverage and denial by AGWS. This was not a decision made by Sunset. Therefore your frustration with us is a bit misdirected. We recognize how disappointing this must be. No one wants to face such a major repair unexpectedly, and we understand your concerns about whether you were adequately informed about the maintenance expectations. This requirement is very clear in the written contract you signed. While we cannot verify past conversations, we do empathize with the position this has put you in. Despite these limitations, Sunset Chevrolet made every effort to explore possible solutions. We reached out to General Motors on your behalf in hopes of obtaining goodwill assistance to help offset the cost of the repair, but unfortunately, that request was not approved. Wanting to do what we could, we offered you a significant discount on the repair. Unfortunately, you are not alone here. Warranty companies are more ridged than ever before with the payment or denial of claims. This is why we created the “Warranty Health Check” at Sunset. It is list of a few questions that will give you some indication if your warranty is at risk…and if it is, some remedies we can assist you with at any time. If you would like to explore these, please let me know and I will do all I can to help you. Thank you again for your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you so much for your feedback! We're pleased to hear that you had a great experience with Mick and Scott at Sunset Chevrolet. It's great that you found the perfect vehicle along with valuable extras like the warranty. We appreciate your recommendation to your friends and look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you and your wife had an excellent experience at Sunset Chevrolet. Your recommendation means a lot to us! We look forward to assisting you again with any future vehicle needs. Safe travels! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you so much for your kind words! We truly appreciate your recommendation and are thrilled to hear that you've had a positive experience with us at Sunset Chevrolet. We look forward to serving you and your vehicle again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Dino and Zach at Sunset Chevrolet. It's great to know that we could help you purchase your new truck efficiently. We appreciate your time and look forward to serving you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for sharing your experience with us. We're glad to hear that Tyler and Mark were able to assist you during a challenging situation with your 2024 Chevy Colorado ZR2 Bison. We appreciate your understanding regarding the delays from the manufacturer, and we're proud to have team members who genuinely care about our customers' needs. We look forward to helping you with your new truck order at Sunset Chevrolet and hope to provide you with a seamless experience moving forward. Thank you again for your kind words! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had an excellent experience at Sunset Chevrolet and that our team provided you with great customer service. Your recommendation means a lot to us. We look forward to assisting you and anyone you send our way in the future! Safe driving!

Sunset Chevrolet responded

Thank you for sharing your experience with us, Rick. We understand your concerns regarding the bolt found in your GMC Envoy after the window motor replacement. Your feedback is appreciated, and we encourage you to reach out to us directly so we can address this matter and ensure your vehicle is in perfect condition. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful review! We truly appreciate your kind words about our team's helpfulness, friendliness, and knowledge of our makes and models. At Sunset Chevrolet, we strive to provide the best experience for our customers. We look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com