DAS Reputation Management

Sunset Chevrolet responded

Thank you for your kind words, Sharon! We appreciate your feedback and are glad to hear that you found our team at Sunset Chevrolet helpful and positive. We strive to make every experience smooth and enjoyable. We look forward to seeing you again! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you! We're delighted to hear that Dan and Scott were able to assist you in finding your dream car, the 2026 Chevrolet Traverse Z71. It's great to know that you felt supported and valued throughout the process. We appreciate your recommendation and look forward to welcoming you back to Sunset Chevrolet in the future. Enjoy your new ride! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful review, Tracy! We're thrilled to hear about your positive car-buying experience at Sunset Chevrolet. It's great to know that Derek and Mark were able to assist you in finding the perfect used car for your daughter's 16th birthday, focusing on safety and budget. We appreciate your kind words and look forward to welcoming you and your daughter back for any future needs! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you, Walt, for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a good experience with us at Sunset Chevrolet, from service with Lorenzo to the rental process. Your satisfaction is our priority, and we appreciate your kind words about our team's communication. We look forward to serving you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you, Teresa! We're glad you had a smooth experience with us at Sunset Chevrolet. Honesty, communication, and putting our customers first are top priorities for us. We appreciate your support and look forward to serving you again soon. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

We’re disappointed to learn about your recent visit. Our goal is always to provide long-term value and support through programs like Warranty Protection for Life, and we regret if things didn’t align with your expectations. To ensure your warranty remains valid, it’s crucial to perform the manufacturer's minimum required maintenance. We strongly encourage every customer to read their owner’s manual, as each vehicle can have a different service schedule. We appreciate you taking the time to speak with our service manager. Our team was able to work with GM and offer a discounted price for your repair. We're disappointed you chose to decline this offer. If you ever reconsider, Sunset is always here to take care of you and your vehicle. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for taking the time to discuss your concerns with all our management team. The Sunset powertrain warranty, administered by AGWS, requires routine maintenance to be performed in accordance with the manufacturer’s owner’s manual. Unfortunately, based on the documentation provided, those specific maintenance requirements were not met, which affected the eligibility for warranty coverage and denial by AGWS. This was not a decision made by Sunset. Therefore your frustration with us is a bit misdirected. We recognize how disappointing this must be. No one wants to face such a major repair unexpectedly, and we understand your concerns about whether you were adequately informed about the maintenance expectations. This requirement is very clear in the written contract you signed. While we cannot verify past conversations, we do empathize with the position this has put you in. Despite these limitations, Sunset Chevrolet made every effort to explore possible solutions. We reached out to General Motors on your behalf in hopes of obtaining goodwill assistance to help offset the cost of the repair, but unfortunately, that request was not approved. Wanting to do what we could, we offered you a significant discount on the repair. Unfortunately, you are not alone here. Warranty companies are more ridged than ever before with the payment or denial of claims. This is why we created the “Warranty Health Check” at Sunset. It is list of a few questions that will give you some indication if your warranty is at risk…and if it is, some remedies we can assist you with at any time. If you would like to explore these, please let me know and I will do all I can to help you. Thank you again for your business. Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you so much for your feedback! We're pleased to hear that you had a great experience with Mick and Scott at Sunset Chevrolet. It's great that you found the perfect vehicle along with valuable extras like the warranty. We appreciate your recommendation to your friends and look forward to assisting you again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you and your wife had an excellent experience at Sunset Chevrolet. Your recommendation means a lot to us! We look forward to assisting you again with any future vehicle needs. Safe travels! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com

Sunset Chevrolet responded

Thank you so much for your kind words! We truly appreciate your recommendation and are thrilled to hear that you've had a positive experience with us at Sunset Chevrolet. We look forward to serving you and your vehicle again in the future! Sincerely, The Sunset Chevrolet Team wecare@sunsetautofamily.com